8/10 Good
R Lee
Traveled with family
Mar 3, 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Could’ve been 5 star
The tall young man who greeted us with a smile when we arrived and same as we checked out deserves 5 stars. Same for the two women who were there on Sunday morning they also deserve 5 stars. The lady who prepared and helped w/breakfast was equally a wonderful hostess and represented for Marriott. Kudos to these 4 staff. The 3-Star rating comes bc I would rate the lady who was your fro t desk on Saturday afternoon a negative number. She never smiled nor made anyone feel welcome. We are Marriott members and grandparents to a 6 year old hockey player. We were traveling w/our daughter & son-in-law and their hockey team. This group of parents were all nice. Your staff member treated us all as if we had invaded her personal space and she just wanted us to leave. She never offered any kindness. We had pizza in the gathering area and the parents threw all trash away, wiped tables and even swept the floors. As we were leaving to go to another hockey game, this staff person was at the bar height table wiping it and gave us a mean glaring look. She may need to find a different job bc “hospitality” is not one of her strengths. Please cheer on the others who represented Marriott and your reputation SO very well
R Lee
Stayed 1 night in Mar 2024