During the busy memorial weekend, the food for complimentary breakfast ran out. “We only have coffee left” What about your outdoor pool? “Sorry it has been down for 2 days”
Friendly staff but building is old and worn and the breakfast is a joke. My door lock was acting up and it would unlock maybe once in 15 tries.
I liked this hotel a lot. It was modern and clean. My room was ready when I arrived. My check in process went smoothly. The room was clean, no bugs, I got a non smoking room and it was a smoke free room, no bad smells. Bathroom was clean. The only cons were that the walls were kinda thin, I could hear people in the other room. There was also a dip in my floor, it was the sub floor. And sometimes the room or floor would shake when someone else closed a door. Maybe this was just my room with this issue I don't know. I didn't feel like the floor was going to collapse but I'm thinking it was just this room on the 2nd floor. I would stay again but probably on the first or 3rd floor next time.
Great location, easy access to West EP and Las Cruces. Recently redone, in good shape, everything worked. But, too many big trucks parked there, hauling cars and loads. Difficult parking. No parking security.
Clean , on Budget easy access , close to shopping centers
Staff were great. Pool looked greenish. A patio area should still be set up even with this social distancing. I think that in fairness to the customer during this strange time, rates should be adjusted because of the lack of the breakfast. Or, offer bag breakfasts. The customer on check in could indicate their choices.
The staff in the service that they provide is always top quality the price of the units or moderate and within my budget is a disabled veteran they always go out of their way to take care of each and every customer. What I don't like about the places that I can't stay longer and actually spend time to enjoy myself when I am there on business.
The property is nice and I would definitely stay again....
No one at the front desk at check in. Not sure if they have indicators in the back to let them know someone walked in but took 10+ minutes for someone to even walk up. Could not access all entrances due to card swipes ripped off wall. Ash trays at outside entrances were directly in front of doors so could barely swipe at the 1 or 2 working entrances without smelling smoke. Book says to reach out for extra pillows but when you do they said they didn’t have any. Pillows in room are smaller and you only get 4 (we had king suite with 3 people)
King size bed was super comfy. Served real eggs with breakfast! Staff is great
Hotel staff was great! The pool was dirty and was supposed to get cleaned it never did we stayed a total of 4 nights. We were on the third floor and the ac could not cool the room until around 11pm. Our restroom door lock was broke the bath tub made this awful loud noise & vibration when we turned on the water and as you stepped into the tub it felt and sounded like you were going to fall through to the second floor. The sheets were stained. Upon our checkout on Monday they ran out of breakfast by 8am which was disappointing.
Quality inn without the quality. The fan in the bathroom was so so so loud. I asked for a quiet room I was giving a room facing the freeway then I came downstairs and asked to be on the other side and the guy said the whole building in on the freeway. Sure but one side facing the freeway and the other is not. Then he took k a dollar from a guest or Advil and made me wait while he post it in the computer and open the drawer to put the money. He was slaw because he was new. Also it took him a while to change my room in the computer. I suggested to him to give me the keys and to take his time to do the computer stuff. But he said this is the way they do things. Shower water is very bad. When you switch it to shower still leak from the bottom. Room is dirty.
Very nice room very comfortable bed good breakfast easy accommodation and access to the free way
When I arrived to check in I had to hunt someone down in order to check in.. next I get to the room it was a smoking allowed room..but no ashtry.. the tv was old, tiny and barely hanging on in place. The remote control was missing which I called down about and was told they didn't have any in the office and didn't have anyone to bring one up if they did! I asked for a wake up call during my check in but never received it. To top it all off on my way down to check out the next day I noticed a bullet hole in the elevator door. The hotel was under construction and the lobby was a mess. Over all even for a motel 6 this one was way below par
Small room which was okay for the price range. Shower was crap.
Rooms are what you would expect. Service was nice. Biggest complaint is that elevator. It needs to go. It felt like it was going to break and keep us locked in there. Other than that it's not bad for what you pay
The room was lacking a remote control for TV. Loud mechanical noises outside window.
Excellent value. Good Good breakfast. Upscale room feel. Bad Very Slow elevator
Located 2.3 mi (3.8 km) from Outlet Shoppes at El Paso, Quality Inn & Suites El Paso I-10 is within a 10-minute drive of other popular attractions like Western Playland Amusement Park. This 77-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:30 AM.
The 77 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 37-inch TVs with cable channels. Other standard amenities include free local calls and hair dryers.
Guests of Quality Inn & Suites El Paso I-10 enjoy access to free WiFi in public areas, a business center, and a seasonal outdoor pool. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a computer station, laundry facilities, and a vending machine.
During the busy memorial weekend, the food for complimentary breakfast ran out. “We only have coffee left” What about your outdoor pool? “Sorry it has been down for 2 days”
Friendly staff but building is old and worn and the breakfast is a joke. My door lock was acting up and it would unlock maybe once in 15 tries.
I liked this hotel a lot. It was modern and clean. My room was ready when I arrived. My check in process went smoothly. The room was clean, no bugs, I got a non smoking room and it was a smoke free room, no bad smells. Bathroom was clean. The only cons were that the walls were kinda thin, I could hear people in the other room. There was also a dip in my floor, it was the sub floor. And sometimes the room or floor would shake when someone else closed a door. Maybe this was just my room with this issue I don't know. I didn't feel like the floor was going to collapse but I'm thinking it was just this room on the 2nd floor. I would stay again but probably on the first or 3rd floor next time.
Vanessa, Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely, General Manager
Great location, easy access to West EP and Las Cruces. Recently redone, in good shape, everything worked. But, too many big trucks parked there, hauling cars and loads. Difficult parking. No parking security.
Mike, Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely, Quality Inn & Suites Team
Clean , on Budget easy access , close to shopping centers
Dear Anonymous, Thank you for your feedback! Your comments will help future guests when making a decision on where to stay. We are glad you had a positive experience at our property. We hope to see you soon.
Staff were great. Pool looked greenish. A patio area should still be set up even with this social distancing. I think that in fairness to the customer during this strange time, rates should be adjusted because of the lack of the breakfast. Or, offer bag breakfasts. The customer on check in could indicate their choices.
Thank you,
The staff in the service that they provide is always top quality the price of the units or moderate and within my budget is a disabled veteran they always go out of their way to take care of each and every customer. What I don't like about the places that I can't stay longer and actually spend time to enjoy myself when I am there on business.
Thank you for your feedback... we are glad you enjoyed your stay
The property is nice and I would definitely stay again....
Thank you taking the time to review, Very happy you enjoyed your stay and hope to see you soon
Thank You for taking the time to review us. We greatly appreciate it and this motivates the team to continue doing better. Hope to see you again!