Room, 1 Queen Bed, Non Smoking
from $39
Quality Inn & Suites
2.0 out of 5.0
2.5
out of 5
Average Guest Review
See all 18 reviews
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Recent guest reviews
When I arrived to check in I had to hunt someone down in order to check in.. next I get to the room it was a smoking allowed room..but no ashtry.. the tv was old, tiny and barely hanging on in place. The remote control was missing which I called down about and was told they didn't have any in the office and didn't have anyone to bring one up if they did! I asked for a wake up call during my check in but never received it. To top it all off on my way down to check out the next day I noticed a bullet hole in the elevator door. The hotel was under construction and the lobby was a mess. Over all even for a motel 6 this one was way below par
Small room which was okay for the price range. Shower was crap.
Rooms are what you would expect. Service was nice. Biggest complaint is that elevator. It needs to go. It felt like it was going to break and keep us locked in there. Other than that it's not bad for what you pay
The room was lacking a remote control for TV. Loud mechanical noises outside window.
Excellent value. Good Good breakfast. Upscale room feel. Bad Very Slow elevator
I happened to be driving through El Paso on my cross-country drive. This place was a perfect fit for the price. Right off the highway, clean, and a really nice and helpful staff.
Good Morning, The Hotel's elevator does not work, said several weeks ago, we got the third floor with luggage is heavy, the towels did not look very battered and strong chlorine odor. The noise of the trucks on the highway is heard loud, as that is not well insulated the room.
El agua en el lavabo se estancaba, el inodoro no estaba bien limpio, el control remoto tenia cinta en la parte trasera porque le faltaba la tapa. Se descompuso la chapa de la puerta y nos propusieron enviarnos a otra habitacion porque era sabado en la noche y no habia quien la reparara hasta el lunes. El desayuno muy bien.
it was cool bad location for me but overwll not a bad stay
The hotel was clean enough for a discount hotel. The towels in bathroom had blue ink stains. The female at front desk was a little rude. When I approached the desk, she was busy talking to a member of the cleaning staff. She did not aknowledge my presence until she was done with her conversation.
It's ok to spend the night here a for shopping trip.
The hotel was nice and clean. However the desk clerk when I checked in was very very rude. The room was cute and romantic but needs to be a little bigger. It was very tight not much for room. It would be great if they had mini micro and refrigerator in the room. The a/c really needs to be fixed once it turned off it would get hot. The room would be great if the added thoses extra things and a bigger tv. Only thing I enjoyed was bed setting background full of mirrors. .....;)
The room is clean, the toillet a bit noisy, no condioner in the shower, no coffee, or tea.
there were bugs in the bedroom and the rooms are small the pool is tiny
really not the best hotel to stay at, asked for non smoking room got a smoking room. the rooms were small with burn marks all over.
we had a good time visiting family and friends we had not seen for years. Thanks
It was the worst we ever stayed at. We got there after driving over 14 hours on the road, We were so tired and just wanted to rest but we had a very big problem. I called the day we left to make sure our rooms were still confirmed and she said yes. I called 2 hours before we got there and asked again and told them we would be there in about 2 to 3 hours and she said that is ok, our room was confirmed. Got there and went to check in and she said our reservation was there but the room was not held...COME ON!!! they gave our room to somebody else. She at first seemed to think I was going to just up and leave, she just looked at me and said we have 1 room instead of 2 but the ac was not working. Then after about 30 minutes she finally said we have 2 suites for you and we said ok and went to the rooms. We got to ours and I asked for a non smoking because my husband has asthma bad, we walked in and I choked the smell was so bad...I was about to go down and my husband said leave it he was just so tired he had to rush for his inhaler...it was bad. He slept under the sheet covers and needing to say we got up and left very early. Never again it was the worst I have seen. Tobacco on the counter in the room. The girl at the desk argued [*]They really should have good help at the desk not what they had there that night.
So uncomfortable (rock hard mattress we left the final might and just drove home early
Hotel highlights
- Free breakfast on weekends
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Located within a mile (2 km) of Adventure Zone, Quality Inn & Suites is within 3 miles (5 km) of Outlet Shoppes at El Paso. This 77-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi. It's in central El Paso and also a short drive from Western Playland Amusement Park.
Dining
Start your day off right with a free breakfast, offered on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:30 AM.
Rooms
All 77 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. TVs come with cable channels, and free WiFi keeps guests connected. Free local calls and hair dryers are also standard.
Property features
Guests of Quality Inn & Suites enjoy an outdoor pool, free WiFi in public areas, and a business center. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a seasonal outdoor pool, a computer station, and laundry facilities.
Guest reviews for Quality Inn & Suites
don't waste your money.
Everyone
When I arrived to check in I had to hunt someone down in order to check in.. next I get to the room it was a smoking allowed room..but no ashtry.. the tv was old, tiny and barely hanging on in place. The remote control was missing which I called down about and was told they didn't have any in the office and didn't have anyone to bring one up if they did! I asked for a wake up call during my check in but never received it. To top it all off on my way down to check out the next day I noticed a bullet hole in the elevator door. The hotel was under construction and the lobby was a mess. Over all even for a motel 6 this one was way below par
it was okay. not sure i would stay again.
Everyone
Small room which was okay for the price range. Shower was crap.
Review comment
Shailika Patel responded on Nov 22, 2016
Dear guest, Thank you for sharing your recent stay with us. Sorry that you were'nt happy with the shower experience, however we are in process of renovaiton of whole property so hope to see you again. Thank you,
inexpensive
Everyone
Rooms are what you would expect. Service was nice. Biggest complaint is that elevator. It needs to go. It felt like it was going to break and keep us locked in there. Other than that it's not bad for what you pay
business trip
BusinessTravelers
The room was lacking a remote control for TV. Loud mechanical noises outside window.
good place right off i-10
GetawayWithFriends
Excellent value. Good Good breakfast. Upscale room feel. Bad Very Slow elevator
good for passing through
BusinessTravelers
I happened to be driving through El Paso on my cross-country drive. This place was a perfect fit for the price. Right off the highway, clean, and a really nice and helpful staff.
can improve, they can achieve easy
Families
Good Morning, The Hotel's elevator does not work, said several weeks ago, we got the third floor with luggage is heavy, the towels did not look very battered and strong chlorine odor. The noise of the trucks on the highway is heard loud, as that is not well insulated the room.
meh
Singles
it was cool bad location for me but overwll not a bad stay
hotel experience
BusinessTravelers
The hotel was clean enough for a discount hotel. The towels in bathroom had blue ink stains. The female at front desk was a little rude. When I approached the desk, she was busy talking to a member of the cleaning staff. She did not aknowledge my presence until she was done with her conversation.
good shopping stay
GetawayWithFriends
It's ok to spend the night here a for shopping trip.
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, The Guest Experience Team