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Chase Suite Hotel El Paso

3.0 out of 5.0

Recent guest reviews

Very dated and shabby. Staff at check in not terribly friendly. The mattress was comfortable. Too few pillows, towels thin. Shower needs an update! I’ve stayed in worse, but I won’t be back.

Easy friendly check in. Room was spacious, similar to a townhouse. Rooms were clean as well.

Checkin in involved contact with two women who were, apparently, having a bad day. In a 'friendliness' rating they would get a zero. My feeling was that they wished we would just go away. Not even a phony smile. I felt a real tension as if they thought if we were going to take chainsaws to their hotel room. Maybe someone had just done that? I don't know, but from the, 'check in', from there on, was a bad feeling about the place. The lady handed me two hand controllers with no other instructions and I expected there would be in the room.but there was none. It would be nice if she had said something at the check in then i would not have had to return a few minutes later for help. This time there was a young man at the counter, who was very friendly and helpful. he needs to be the one to have contact with guests. In the dining room the next two days, the staff was friendly and helpful and the meal was fine. the room was good, tv excellent, bed was good. But we will never go back there and would not recommend it.

The room needed a lot of renovation. The bathtub had chip coming off in 5 areas as if they painted over a used old tub. My wife who is a every night bathtub lover refused to use it. I even took pics to show the management who told me to send it in to the owner. Add in popcorn ceilings, and some outdated furniture and counters and it all totaled a pretty disappointing room. That said, the staff was pleasant, and the night shift guy even loaned me $1 so buy a soda. Breakfast was simple but decent. If they every get to renovation the rooms, it could be a nice place to stay.

A comfortable and relaxing stay. Room was bigger and with more amenities than expected.

Negatives: 1. Room smelled heavily of cigarettes even though this is supposed to be a non-smoking hotel 2. Cigarette butts all around the grounds of the hotel 3. Not enough towels and even into the evening, we were told they were still being washed, so we couldn't acquire any additional towels. After using one of the two for a floor mat, we only had one remaining towel for 3 people. 4. Tub was very slow-draining. Water would rise to above your ankles as you showered...felt very unclean. 5. Key card didn't work almost every time we tried to use it and had to go to the front desk each time over a 3-day period of time. 6. Very outdated, kitchen especially. Wall paper was peeling, building not well maintained at all. 7. Couch would sink in when you sat on it, very uncomfortable. 8. Here's the clencher...woke up on the 3rd morning with a bedbug on my nightclothes. Took it in a plastic cup to the front desk, where the maintenance man confirmed that it was indeed a bedbug. They refunded our 3 day stay in full, but we were told the general manager would call to speak with us. He never did. It must be a normal occurrence. We moved to a new hotel. Positives: 1. Close to the airport. 2. Comfortable bed 3. Good breakfasts

I enjoy this hotel because of the location and plus it has a kitchen and makes you feel comfortable.

Overall this was a great suite except for the fact that I got a non smoking room and the room smelled a lot like cigarettes. Great for my one night stay. Friendly staff and really convenient location for people who are not familiar with the area. Would definitely take this place into consideration if I was to stop by El Paso again.

This hotel was in the right place. Near the airport and friends. The room itself needed some remodeling but I did enjoy the air conditioning and the food preparation that the staff did. Great job. I felt right at home.

My stay was 4 nights 4/6- 4/10. I loved the room set up and king size beds but the couch was stained so no one really waned to sit on it. There was food and wrappers left under the bed up stairs and the safety lock was broke and kept falling off. The good points was staff they we're very friendly and accommodating and the breakfast was good. I would stay again but maybe not at the one. Thank you Mixed emotions

Connection to internet is unreliable/frustrating. But w/ help from the front desk (and time), I did get online. Paper thin floors make every step upstairs audible to downstairs guests. Apt. is nicely laid out and attractive, but the kitchen has NO cups, plates, forks, pans...

Nice quiet accommodation. Staff is very professional. Minor issues were corrected immediately.

Only problem was wait time for shuttle, so plan early

We needed a 2 bedroom suite. This has a full kitchen; separate bedrooms, each with its own bathroom; and plenty of space. This hotel appears to be a former Residence Inn. Good value for the room. Beds were very comfortable and clean. We would stay here again.

We stayed for 5 nights. We enjoyed the breakfast every morning. Our plan was to cook dinner BUT didn't find the time since we'd end up at the pool. The evening we would get the "appetizers," which were more like a meal (great for us). Only thing I didn't care for was the additional $25 a day I was charged immediately for "incidentals." Apparently that would be returned to me 3-4 days AFTER my checkout. I don't remember reading anything about the $25 a day incidental fee when I booked & paid online. Considering it was an older hotel (sticky bathroom door & front door, difficulty turning on the cold water for the upstairs shower, & uneven she led in the fridge) I'm curious how they determine the "incidentals." Other than that, we had a great stay & would stay there again.

This place came completely furnished! It was like an apartment. Full kitchen w dishes dishwasher microwave toaster coffe maker cooking utensils. Great for families traveling and full size fridge allows you to get groceries and save some money!

When travelling with kids it is always nice to find a two-room suite. In this case, there is a living area, kitchen, separate bedroom and a loft. It is great for a family. The facility is dated and in a so-so location near the airport, but El Paso is not that big so it is a short drive to any destination. The breakfast is decent too.

I went the weekend and I had a reservation on orbtiz, but when i arrived to hotel , the hotel was full, and they sent me to Marriot only for one night, but I had two nigths, so I went one night to Marriot and to the next day change me to chase again, was very tired, luggage up and down

This hotel was run down and is in need of updating. They are working on updating but the room we had was not. We were not happy with the first room we were given and they switched rooms with no problem. The staff was very helpful and friendly.

Very, Very, spacious. However, what it added in space it lacked in quality. Bed and bedding was fantastic down feather and pillow top. However, room had a distinct water damage smell. Had to buy air freshner to mask it. So close to airport, very loud. But if you need to cram 5-6 in one room you probably could. Like I said very large. Great Family spot because of small kitchen area. Save money cooking there. If you can stand the smell.

6791 Montana Ave El Paso TX

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Within a short walk of Gene Roddenberry Planetarium, Chase Suite Hotel El Paso is within 2 miles (3 km) of Lone Star Golf Course. This 200-room, 3-star aparthotel has free breakfast along with conveniences like free in-room WiFi and free self parking. It's near the airport and also near Cielo Vista Mall and Bassett Place.


Dining

Start your day off right with a free hot/cold buffet breakfast offered each morning. For a nice break, mingle with other guests at the free manager's reception.


Rooms

The 200 air-conditioned apartments feature kitchens and patios, and there's space to spread out with sitting areas. Guests can expect to find free WiFi and satellite TV. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free newspapers, and free local calls.


Property features

At Chase Suite Hotel El Paso, guests have access to a children's pool, a spa tub, and an outdoor tennis court. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.

Guest reviews for Chase Suite Hotel El Paso

Everyone (15) Business (1) Family (2) Friends (2)
3
Everyone

Very dated and shabby. Staff at check in not terribly friendly. The mattress was comfortable. Too few pillows, towels thin. Shower needs an update! I’ve stayed in worse, but I won’t be back.

By on Mar 20, 2018

Review comment responded on Apr 2, 2018

Dear guest, Thank you for staying with us and thank you for your feedback, this is very helpful as we strive to provide the best service.

5

spacious rooms

Everyone

Easy friendly check in. Room was spacious, similar to a townhouse. Rooms were clean as well.

By , from McAllen TX on Mar 11, 2018

Review comment responded on Mar 12, 2018

Dear Joe; Thank you for taking time to review your stay with us. Looking forward to your next visit.

2

grumpy staff

Business Travelers

Checkin in involved contact with two women who were, apparently, having a bad day. In a 'friendliness' rating they would get a zero. My feeling was that they wished we would just go away. Not even a phony smile. I felt a real tension as if they thought if we were going to take chainsaws to their hotel room. Maybe someone had just done that? I don't know, but from the, 'check in', from there on, was a bad feeling about the place. The lady handed me two hand controllers with no other instructions and I expected there would be in the room.but there was none. It would be nice if she had said something at the check in then i would not have had to return a few minutes later for help. This time there was a young man at the counter, who was very friendly and helpful. he needs to be the one to have contact with guests. In the dining room the next two days, the staff was friendly and helpful and the meal was fine. the room was good, tv excellent, bed was good. But we will never go back there and would not recommend it.

By , from Oklahoma on Feb 27, 2018

Review comment responded on Mar 1, 2018

Dear Chainsaw; I'll address this situation with my front desk staff, thank you for your review

2

renovation needed

Everyone

The room needed a lot of renovation. The bathtub had chip coming off in 5 areas as if they painted over a used old tub. My wife who is a every night bathtub lover refused to use it. I even took pics to show the management who told me to send it in to the owner. Add in popcorn ceilings, and some outdated furniture and counters and it all totaled a pretty disappointing room. That said, the staff was pleasant, and the night shift guy even loaned me $1 so buy a soda. Breakfast was simple but decent. If they every get to renovation the rooms, it could be a nice place to stay.

By , from Chandler AZ on Jan 30, 2018

Review comment responded on Mar 1, 2018

Dear James; Thank you for your review.

4
Everyone

A comfortable and relaxing stay. Room was bigger and with more amenities than expected.

By on Oct 9, 2017

Review comment responded on Nov 17, 2017

Thank you for your review. Looking forward to your next stay with us at Chase Suites El Paso Airport.

1

convenient to the airport, but very disappointing

Everyone

Negatives: 1. Room smelled heavily of cigarettes even though this is supposed to be a non-smoking hotel 2. Cigarette butts all around the grounds of the hotel 3. Not enough towels and even into the evening, we were told they were still being washed, so we couldn't acquire any additional towels. After using one of the two for a floor mat, we only had one remaining towel for 3 people. 4. Tub was very slow-draining. Water would rise to above your ankles as you showered...felt very unclean. 5. Key card didn't work almost every time we tried to use it and had to go to the front desk each time over a 3-day period of time. 6. Very outdated, kitchen especially. Wall paper was peeling, building not well maintained at all. 7. Couch would sink in when you sat on it, very uncomfortable. 8. Here's the clencher...woke up on the 3rd morning with a bedbug on my nightclothes. Took it in a plastic cup to the front desk, where the maintenance man confirmed that it was indeed a bedbug. They refunded our 3 day stay in full, but we were told the general manager would call to speak with us. He never did. It must be a normal occurrence. We moved to a new hotel. Positives: 1. Close to the airport. 2. Comfortable bed 3. Good breakfasts

By , from Kenosha, Wisconsin on Sep 14, 2017

4

convenient

Everyone

I enjoy this hotel because of the location and plus it has a kitchen and makes you feel comfortable.

By , from Phoenix, Az on Sep 10, 2017

4

nice hotel

Everyone

Overall this was a great suite except for the fact that I got a non smoking room and the room smelled a lot like cigarettes. Great for my one night stay. Friendly staff and really convenient location for people who are not familiar with the area. Would definitely take this place into consideration if I was to stop by El Paso again.

By , from San Diego, C.A. on Jul 26, 2017

3

hotel was close to the airport

Everyone
Cattlemans Steakhouse My honey at Carlsbad Caverns Carlsbad Caverns

This hotel was in the right place. Near the airport and friends. The room itself needed some remodeling but I did enjoy the air conditioning and the food preparation that the staff did. Great job. I felt right at home.

By on Jul 20, 2017

3

mixed emotions

Everyone

My stay was 4 nights 4/6- 4/10. I loved the room set up and king size beds but the couch was stained so no one really waned to sit on it. There was food and wrappers left under the bed up stairs and the safety lock was broke and kept falling off. The good points was staff they we're very friendly and accommodating and the breakfast was good. I would stay again but maybe not at the one. Thank you Mixed emotions

By on Apr 11, 2017