Royal Ettrick Hotel4.0 out of 5.0
Recent guest reviews
Rather difficult to find at night as 3 bus drivers didn't know where it was. Never mind, a warm and friendly reception. Fine old building certainly and more might be made of its history? Bedroom was very small and not good for a claustrophobe. The toilet was a masserator type and went on masserating when I was in the shower - wee bit annoying. Couldn't get the bathroom window to stay open and risked losing a digit or worse in the process. Bed okay and room fairly clean. Overheated. Breakfast a disgrace. Despite two emails and a phone call plus reminder on check-in: no gluten free cereal. It doesn't take much to go to a supermarket and 1 in 100 people in UK are Coeliac btw. Did manage to get some fairly awful g/f bread. The fruit bowl had rotting fruit in it and there was little to inspire you. Just a few pots of yoghurt? Poached eggs were well done. I over-heard a lady complaining about her porridge. Table wasn't clean when I arrived and waiters need more 'bounce'. Needs a good rethink this guest house. Come on this is Scotland's capital city...
On arrival checked in told room just up the stairs four flights later at that top the room looked nice but on a closer look skylight windows that were covered in some sort of plastic curtain type thing Windows would not open so no fresh air the bathroom door handle kept sticking and had a screw loose and if you had wet or hand lotion you could not open the door thankfully was sharing the room so was able to escape there was a good size tare in the wall paper the room in general could do with a lick off paint a bit tired .Breakfast was ok but don't ask for porriage as this hotel in Edinburgh has no idea how make it it was like soup was sent back to the kitchen where after about 10mins was asked if there was anything else I would like as there was a problem with the porriage as this hotel is supposed to be four star not impressed avoid there are plenty more hotels in Edinburgh and around the same price try one of them first as this one not worth the money and not four star the restaurant menu has very poor choice and not that good avoid eat else where would only give hotel 5 out of 10 only.
Just the job for a long weekend in Edinburgh, comfy hotel not that far from the city centre, so met our needs perfectly, would certainly recommend, easy to get about town and short walks to main areas shops etc.
Two of us took 3 kids and popped in for a drink after being at a birthday party in town late October. I have very good memories of the Ettrick for being a child friendly place, with a lovely lady owner who used to make a great fuss particularly at Xmas. Also we would have end of term lunches there with the kids. On entering the kids went to go out the side door where smokers are allowed to exit and I instantly called them back in. A member of staff who I havent seen before came up and stated that we couldnt go out there - fair enough, but he was very confrontational. But then when the kids were sitting at a table chatting and quietly playing he came over and said, 'they can't do that, this is a restaurant you know!!' and again it was rather aggressively to which I stated that it used to be very much a child friendly setting and he was unpleasant. My friend had already had to return the lemonades the kids had as they tasted diluted and then she spotted lipstick on her wine glass,and when she went up to the bar to complain he accused her of wearing lipstick and scrutinised her, stating that if "she couldn't afford wine she shouldnt have bought any".(She had no lipstick on, what a cheek!!!) He was completely rude and obnoxious at this stage, and rather than the lovely team feeling at the Ettrick you used to experience, this seemed very much his show. The place was half empty without any atmosphere at all. And unfortunately this is has put alot of families off booking for Xmas just there as well as going back up there in Summer as we have previous. I dont know if this is the unwelcoming guy that they have spoken of in previous reviews, but they need to sort him out as they are losing customers fast.
went to this hotel for one night with my wife .the room was stuffy no windows and a disabled toilet.b/fast was average.strange thing is key for front door of hotel was the same key as your room door.so will that mean same key for other rooms and when a shower was used the thuding noise was very loud
This hotel has been recently renovated and although it belongs in the 3* category, it is either top of its league or could pass for a 4* hotel. Rooms are cosy and everything new, remind me of a hobbit hole! Nice bar and restaurant. Excellent value for money + it includes breakfast. Downside is there is no elevator and could be a hustle for rooms on the 1st and 2nd floor.
I have stayed at Ettrick once before and liked it then but this time given room 7 (which I think is same room mentioned in another poor review) Very small shabby single, especially minute bathroom, the fittings of which were falling apart. If I'd been staying longer would have asked for change of room. Staff member who greeted me on arrival appeared too busy to bother being polite and I felt like a nuisance rather than a guest with no offer of help with luggage despite the steep two floor climb. The stay was rescued by comfy, clean bed and cheerful waitress at breakfast. Also £65 for convenient location. But overall would not stay here again.
Restaurant has recently been done up and modernised which it really needed. Looks great. We had approx 70 of us for Xmas lunch. Service was great. Soup starter with artisan bread was surprisingly delish. Turkey dinner was lovely. They were accommodating when I wanted to change my dessert. Staff who organised event were impressed with the efficiency and effort and flexibility in advance of the day. Only flaw was that the mains were served in a staggered way, so salmon orders were eaten before turkey came out. But everything was hot and well cooked despite the large numbers. I was really impressed. Now get yourself a cocktail menu and il be even happier!
This is a lovely small hotel and I have visited in the past for food and drink. Today I met friends for lunch in the conservatory and although very quiet with just a handful of diners it was nevertheless a very pleasant place to have coffee while we decided what to have for lunch. There appeared to be only one member of staff behind the bar and he was working extremely hard while still managing to be both polite and attentive. The prices were mid range for lunch. I can recommend the fish cakes and the hand cut chips they were served with a small side salad and a tasty mayonnaise. This place also has a very nice garden for sitting out in the sun during the summer months. The bar can get extremely busy during rugby fixtures. Only a short walk to the canal and/or bus stops which takes you quickly into town. I have never stayed over in the rooms so can't comment on the quality or comfort of these. This is a lovely old building in a very nice location.
The Good: within easy reach of the city centre. Impressive & beautiful building, set on a substantial corner plot within pretty gardens: definite wow! as you approach it. Fantastic tartan carpet. Helpful receptionist. Good big bath towels. Room window could be opened. Efficient central heating, + a separate room heater. Extra towels. Extra pillows. Hairdryer. Iron & ironing board. Fan. Slept well. Gluten free haggis on menu!!! Generous meal portions. Hotel changed my room for the second night of my stay. The Bad: stuck in a pokey room in the eaves at the top of the hotel. No porter service or lift. Single bed. No bath. Poor water flow from the 'power' shower. Broken bathroom light. No tooth mug. Broken chain on wash basin plug. Faulty TV. Poor WIFi connection. 3 wire coat hangers in a miniscule wardrobe. No security peephole in room door. No residents' lounge. The Ugly: being charged £92 for a pokey, tired, badly furnished, cheap & tatty room. A double room costs £99. Closet of a bathroom the width of the toilet cistern. Scuffed paintwork. Paint splashes on floors & towel rails.Taped up shower head kept in place by a plastic tie. Bags of laundry, hoovers, dirty dishes & glasses in the guest corridors. Waiting 52 minutes for breakfast on check-out day with no explanation or apology from the staff. The Saving Grace: the hotel management (owners?) made a point of moving me to a ground floor double room for the second day of my stay. Pretty room, looked recently re-furbished with a quirky & cute tartan carpet. Power shower worked. TV did not. I will not be returning to this establishment.
Located in Merchiston, Royal Ettrick Hotel is within a mile (2 km) of popular sights such as Edinburgh International Conference Centre and King's Theatre. This 21-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking. Also close to this Edinburgh hotel are Murrayfield Stadium and University of Edinburgh.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Start your day off with breakfast, available for a fee.
All of Royal Ettrick Hotel's 21 rooms are air-conditioned and have an array of amenities, including coffee makers, ironing boards, and desks. Guests can expect to find flat-screen TVs and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries.
Royal Ettrick Hotel features free WiFi in public areas and a garden. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 304 reviews