Holiday Inn Express Hotel & Suites Detroit - Utica2.5 out of 5.0
Recent guest reviews
Where to begin? The hotel is apparently undergoing a complete renovation but that won't save it. Stayed 4 nights with a large group and not a single nice thing to say about this dump. Toilets run, water pressure lousy, 2 inches of water in the tub when you take a shower, cold/hot water valve loose, get the picture. The collective opinion of the group is that the rooms were dirty and the hospitality not very hospitable. If you choose to ignore my advice make sure you put the shhhh sign on the door - on numerous days I saw housekeeping banging on doors before 8 AM. Four floors and only one elevator makes getting up and down a pain in the neck. There are at least 4 hotels in walking distance to one another, choose one of the other ones or you will definitely be sorry! I don't like writing negative reviews but honesty is the best policy.
I was really disappointed with this hotel. It was low end, even for a Holiday Inn. There were many problems including...poor wifi connectivity, murky pool water, low quality breakfast options, soft spots in the hallway floors, out dated room furniture, poor quality beds and linens. This hotel is in need of a complete renovation. It is conveniently located to shopping and restaurants. It also has a fridge and microwave in every room. But the Hyatt across the street is far superior quality. There are also a number of other hotels in the area that are much better than this one.
We just stayed overnight, but we really enjoyed this hotel. Our room on the 4th floor was of ample size and had a microwave and small fridge, which we great. The bed was king and soft. The pool was excellent - quite warm and not crowded! The breakfast the following morning was great as well - omelet, pancakes and other breakfast foods. USA Today paper included and the rate was great. Not too busy.
The hotel is not bad or anything but every time I would step in the bathroom the floor it would have ants all over. I was very disappointed. Other then the ant problem in the bathroom the hotel is a nice place and the staff is friendly. My girlfriend was just very upset seeing ants every time and having to kill them. It's not a bad hotel but this visit was very disappointing.
We were on our way home from Cleveland clinic we were very tired from a day of medical appointments so we made a reservation at the Holiday Inn Express Utica. Every one that we came in contact with at this hotel were wonderful they went beyond the call of duty to make are stay great The staff is very professional. I would highly recommend this hotel.
Just another good stay at a typical good Holiday Inn Express. We got an upgraded room and it was very nice. Clean comfortable bed, very roomy, fridge, bar sink, and microwave. No issues with noise between rooms but a few loud females out in the hall that were a bit noisy when they returned but hey, it was a Saturday night and it soon quieted down. The staff were great and really just a good place to stay at a good price. I would recommend. Typical good HIX breakfast but boy do I every wish Holiday Inn would get rid of the biscuits and gravy as an option for breakfast. Easy on and off highway. Only complaint was there was a bit of a unevenness in the floor (under the carpet) by the ice machine and elevator that needs to be fixed. It can be dangerous.
When traveling through US I always appreciate the Holiday Inn Express concept. Also at this hotel in Utica you know upfront what to expect. Price quality is good. When I visit Detroit area again I`m going to use this hotel again. It is clean but not modern.
Service: Overall pretty good. No issues but no stand out ppl either. Atmosphere: The place was clean. Some chipped tiles and stuff by the elevator. Value: We booked on wedding block so hard to say. Breakfast spread was good.
Hotel was clean, offered breakfast. Coffee was good and fresh brewed. Nothing bad to say here. Staff was friendly but at night it is run on skeleton crew so some things were not able to be taken care of but it wasn't a big deal so no worries there. Definitely would stay again.
This hotel is not very clean. The floors are all stained and we found hairs in the bathroom. We were moved to a different room. The second room was a little better but still had dirty floors. The pool had an awful chemical smell, our family left with our eyes burning and all three of my children having an asthma attack. We notified the front desk and they closed the pool for the evening, but it was open again in the morning. The staff claims we had our ill effects because it was a salt water pool. Thats funny because we have been in a salt water pool and never had any ill effects before. We checked out after our two day stay only to see on our credit card we were charged for our two days, and then a separate extra charge for a third day we never stayed!!! We called to get the charge removed and the agent wouldn't remove the charge! They said we have to call back yet again to speak with other staff to investigate....great now I get to spend my whole week dealing with this. I will never stay at a Holiday Inn ever again in my life. I will make sure that everyone I know of that is traveling knows of this horrible experience.
Located in Warren - Sterling Heights, Holiday Inn Express Hotel & Suites Detroit - Utica is 8.2 mi (13.2 km) from Macomb Music Theatre and 8.7 mi (13.9 km) from Freedom Hill Amphitheatre. This 104-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. Chrysler LLC Headquarters and Oakland University are also within a 20-minute drive of this Utica hotel.
Start your day off right with a free buffet breakfast.
Holiday Inn Express Hotel & Suites Detroit - Utica's 104 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Free local calls, hair dryers, and ironing boards are other standard amenities.
Guests of Holiday Inn Express Hotel & Suites Detroit - Utica have access to an indoor pool, a fitness center, and free WiFi in public areas. Free parking is included with your stay. Staff members are on hand to provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include a meeting room, a 24-hour business center, and free newspapers.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 92 reviews