Holiday Inn Express Hotel & Suites Detroit - Utica2.5 out of 5.0
Recent guest reviews
Stayed here overnight for youth volleyball tournament. In room refrigerator did not work. In room coffee pot did not work....and the room had his ridiculous 2 inch gap between the bottom of the floor and the carpet that let in so much light and so much noise I got zero sleep. Holiday inn is my go to hotel but this one was not up to snuff.
My husband and I used our IHG free night over the weekend and we were happy with our hotel choice. The staff was friendly, the room was updated, the bed was comfortable, and overall we had a great stay. I received a call from the hotel a week before our stay saying that they were working on the lobby and there would be some construction. It didn't impact anything. The only "issue" we had was the fridge in our room still had stuff in it from the previous occupant and the nightstands could have been wiped down better. The toilet ran too, we informed tge front desk on our way out and they said they would have maintenance check it out. We didn't notice any of it until the next morning, but I'm sure if we would have said something they would have switched our room. Overall, it was a good stay.
Stayed one night at this hotel - pretty much everything you would expect from a Holiday Inn Express. The entry/lobby area is very small, but the room was nice, clean, comfortable. A fair amount of noise from the hallway comes into the room.
Stayed recently in a suite with family for a funeral. 5 of us stayed in a suite, using the pullout couch. Room was fine but a bit noisy due to it being by the elevator which is why I rated 4 rather than 5. Had to go down and get face towels one day since none were left, think maid/housekeeping got interrupted and forgot. Room had a fridge and coffee maker.
Disappointing cannot possibly sum up my experience at this hotel. It is such a dump. Usually stay at the Hyatt but unfortunately it was booked. So many problems at this place, don't know where to start. 1. Three buckets in lobby collecting water even though it's not raining out. Ceiling is stained, chunks falling onto the floor. 2. Asked for room on side of hotel away from highway. Wanted a quiet room. Front desk clerk could not figure out which rooms were on highway side. Had to get the manager, together they assigned the room. Guess what? Was on side of hotel near highway. 3. Hallway carpet stained, filthy. 4. One elevator, four floors, slow process. Crud built up in corners. Tiles near elevator all cracked and broken. 5. Room had crumbs all over the dirty, warped laminate wood flooring. Chex on carpet from previous traveler. 6. Bathroom floor all sticky and smelly. 7. Mold in shower, both black and orange. 8. Maintenance was actually using a leave blower to blow debris from center traffic lane of parking lot onto parked cars. Really? Many hotel options in the area. Book early so you don't have to stay here.
Nice hotel, very friendly staff! Light colored wood was refreshing and cheery! Slept great and good breakfast! Would definitely stay there again! They are redoing rooms, but we didn't experience any noise. Stayed there 4 days.
The room has new Wood floors, half inch opening under door allow all hallway noise to interrupt sleep. Other customers roamed the floors well past 1:00 am and you might as well have been standing next to them.
Renovations ongoing make it noisy and dusty. The rooms are good. The bathroom is terrible. Tiny toilets not suitable for adult male use. Bring a donut. Breakfast plentiful if quality of meat and fake egg omelettes are ignored.
Stayed at the Hyatt for two nights but forgot to book another night. Had to move to the Holiday Inn. For starters my room was 175 for a "5" person room. The hotel staff seemed miserable compared to The Hyatt staff. Almost bitter anger when you asked questions. They had no pantry option. The fold out had a ripped stained cover and the linens were jammed in the bag in a closet. There was no bed spread. The roll out had to be put in the entry way because there was no room for it. The room had a kitchen like setup with no silverware or soap. Signs everywhere said they do not replace towels everyday. 4th floor hallways were like walking through a sauna. No vending machines on 4th, 3rd had a Pepsi machine, 2nd floor looked like a horror movie, and the first floor vending machine stole my money. Phone in room had a pizza and restaurant button that did not work. Fitness room and pool looked okay.
We were made to feel welcome right when we walked through the door. We were chosen as Guess of the Day! The 4th floor rooms have been redecorated and are very sharp looking. I think they are still working on the other floors. A lot of room for the luggage and a nice new TV. My son loved that the hotel was next door to Dave and Busters and had a pool!
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Located 1.9 mi (3 km) from Lakeside Mall, Holiday Inn Express Hotel & Suites Detroit - Utica is within a 15-minute drive of Freedom Hill Amphitheatre. This 104-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. Chrysler LLC Headquarters and Pine Valley Golf Course are also within a 20-minute drive of this Utica hotel.
Start your day off right with a free buffet breakfast.
Holiday Inn Express Hotel & Suites Detroit - Utica's 104 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Free local calls, hair dryers, and ironing boards are other standard amenities.
Guests of Holiday Inn Express Hotel & Suites Detroit - Utica have access to an indoor pool, a fitness center, and free WiFi in public areas. Free parking is included with your stay. Staff members are on hand to provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include a meeting room, a 24-hour business center, and free newspapers.
Reviews from Trip Advisor
84.0% of guests recommend this hotelTotal of 101 reviews