They do not clean or sanitize rooms.
It was the worst hotel I have ever stayed at. Being that I loved in Troy, I thought it would be a nice atmosphere around there. Even from the moment we got there the receptionist was extremely rude and our room WAS NOT even ready until 2 hours later. We asked for some compensation but nothing was give , not even a sorry for the wait. Nothing. We called corporate. Within one minute the room was ready after we had to call.... As we opened the door to our “non smoking room” the smoking fumes were unbearable and there were burn marks everywhere!!!! Cheese al over the counter, dirty refrigerator on the outside and inside! Extremely loud music and no parking spaces because there were soooo many parties and people around the hotel parking lot. WITH THEIR DOORS OPEN! Our room was so dirty we were afraid to sit down or even sleep in the bed! We are definitely working on getting compensation for having the worst experience of our lives there
Very bad smell in the room ... called front desk He said he couldn’t do anything for me and there was not a manager available but he will have a manager call me tomorrow.
Beds and pillows needs a bit updating. The entire family did not sleep well. Other than that everything else was great for the price paid and space. Will return!
The property was extremely clean. Staff was very attentive. For the price point it is by far the nicest property I have stayed at in the Detroit area.
stained couch and food inside for the pullout. no sound control on the TV- no CBS, NBC stained bathtub bottom- red and black blotch stains kitchen light was without a cover- bulb blinked like strobe light dirty carpet.
This hotel is disgusting. Stink bugs in room, Spiders in the bathroom
Rooms a bit worn looking. Breakfast is fine, but having plastic cutlery cheapens everything. Fine option for 2 nights without a lot time needed in the room.
Staff were helpful. Breakfast was pretty terrible but free. Suites are large, but rather run down & stained etc. Plenty of parking. No wifi instructions when i checked in, and no iron (had to ask). Worst iron I have ever used, permanently marked one of my shirts.
It’s a nice location but it needs to be better maintained and no noise during the night.
Breakfast was very good. Property was showing it's age and was in need of updates inside and in the parking lots. Property was noisy.
Amazing designe and build. Complimentry breakfast and dinner also very nice.
Kitchen space and good room spacious Dislike drafts from fireplace and windows as it was cold outside. Bathroom floor is cold when going potty at night
Located within 2 miles (3 km) of Troy Historic Village, Hawthorn Suites By Wyndham Troy, MI is within 3 miles (5 km) of Somerset Collection. This 152-room, 3-star hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
All 152 shared accommodations feature kitchens and space to spread out with sitting areas. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include washers/dryers, sofa beds, and coffee makers. Housekeeping is available on request.
Guests of Hawthorn Suites By Wyndham Troy, MI enjoy a fitness center, free WiFi in public areas, and a conference center. If you drive, put free parking to good use. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.
They do not clean or sanitize rooms.
It was the worst hotel I have ever stayed at. Being that I loved in Troy, I thought it would be a nice atmosphere around there. Even from the moment we got there the receptionist was extremely rude and our room WAS NOT even ready until 2 hours later. We asked for some compensation but nothing was give , not even a sorry for the wait. Nothing. We called corporate. Within one minute the room was ready after we had to call.... As we opened the door to our “non smoking room” the smoking fumes were unbearable and there were burn marks everywhere!!!! Cheese al over the counter, dirty refrigerator on the outside and inside! Extremely loud music and no parking spaces because there were soooo many parties and people around the hotel parking lot. WITH THEIR DOORS OPEN! Our room was so dirty we were afraid to sit down or even sleep in the bed! We are definitely working on getting compensation for having the worst experience of our lives there
Very bad smell in the room ... called front desk He said he couldn’t do anything for me and there was not a manager available but he will have a manager call me tomorrow.
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next few months. , and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel! With much appreciation,
Hello, we are deeply sorry to hear you did not enjoy your stay with us. We would appreciate if you could let us know what exactly you did not like about the hotel! Thank you in advance,
Beds and pillows needs a bit updating. The entire family did not sleep well. Other than that everything else was great for the price paid and space. Will return!
Hello Kim, Thank you for taking the time to share you experience at the HAWYHORN suites, please accept our apology for the condition of the beds, we are more aware of the problem now. Thank you for staying with us, we appreciate your feedback. Front desk
The property was extremely clean. Staff was very attentive. For the price point it is by far the nicest property I have stayed at in the Detroit area.
Hello, we appreciate your positive feedback and l hope to have you stay at the Hawthorn Suites Troy again!
stained couch and food inside for the pullout. no sound control on the TV- no CBS, NBC stained bathtub bottom- red and black blotch stains kitchen light was without a cover- bulb blinked like strobe light dirty carpet.
We are truly sorry about the stained couch and TV. We did have a problem with 7 of our channels Mid October but it is fixed! I will also report cleanliness problem to our housekeeping supervisor so we can rest assure that it wont happen in the future. We hope to see you again soon!
This hotel is disgusting. Stink bugs in room, Spiders in the bathroom
We apologize for the insects in your room, we are going to find a better solution so we wont have this problem in the near future. Currently we do have a pest company come in and treat all of our rooms every 2 weeks. We hope to see you again and we do apologize for the problems you had.
Rooms a bit worn looking. Breakfast is fine, but having plastic cutlery cheapens everything. Fine option for 2 nights without a lot time needed in the room.
Dear Jane, thank you for staying with us! We appreciate your feedback!
Staff were helpful. Breakfast was pretty terrible but free. Suites are large, but rather run down & stained etc. Plenty of parking. No wifi instructions when i checked in, and no iron (had to ask). Worst iron I have ever used, permanently marked one of my shirts.
Thank you for your feedback, we are truly sorry you did not enjoy our Hot Breakfast Buffet. We do have our Wifi security code upon check in with your keys. I will let our housekeeping department to look further into this to prevent any future occurrences. We hope to see you soon! Kind Regards, Kevin Z. Front Desk Manager
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next few months. , and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel! With much appreciation,