AC in the gym did not work. The pool was closed for half the days we were there. My bedside table handle was unscrewed. The breaKfast was out of some supplies. Overall, not a great stay. Only good part was Ray at the omelette station who went above and beyond to accommodate me and some other guests. He was really great.
The staff was very courteous and helpful considering the covid measures they had to take like not cleaning the room. I wish they offered a dinner hour considering the cost and so many restaurants were closed. It was clean.
The room was disgusting. A half drank bottle of apple juice in the bedroom, melted ice cream in the fridge, pubic hair in the shower and when we pulled out the bed in the couch it was covered in mold. The noise from the bar/ restaraunt is super loud and even though it closed at 11 there was a party that continued until around 1am and kept our baby awake.
This is my "go-to" hotel of choice whenever I'm in the Detroit area. It's quite, peaceful, and I LOVE THE BREAKFAST!!!. The staff has always been attentive and helpful when asked. Overall Embassy Suites has the "bang-for-the-buck" accommodations. Keep up the good work.
Room and hotel was very clean during these covid times. Great service from the front desk to the room service.
It was well maintained, clean, and plenty of parking
The property was under construction and a mess. The cocktail hour was terrible. The real bar was closed and the line to get drinks was long and slow. The waitress for food completely forgot to put in one of the food orders and it was over an hour for that food to come. There was puke outside one of the elevators for a little bit. The pool rsn out of towels and we let the front desk know. It sounded like they were short staffed because she said as soon as someone came back from shuttling guests they would get on the towels. Our family goes once a year to this hotel but i think next year we will not be coming back.
Had to wait for 5 minutes for someone to come to the front desk for checkin
Facility was under construction, and not in an organized fashion. Room was not ready at 5:00 PM when check in was 3:00.
Bad week to book due to a hockey tournament. The kids were loud and we had to call front desk to intervene. Otherwise, everything else was fine.
Great suite room. Tv was so so. Loved the atrium and bar. Fabulous breakfast.
I always enjoy staying at Embassy Suites. A great bonus is the manager’s reception and breakfast.
Started off bad, but because of great customer service, problem fixed. And the rest of our stay was nice.
Passable hotel. Weekend breakfast bar was pretty bad. Food was tough and dry. Huge crowd in the breakfast area. Room was ok but had weird layout. Light switches were not in convenient locations. Chair upholstery was damaged. Floor in lobby was sticky - like someone had dropped a sugary drink. Overall nothing horrible - but if there were an other option, I'd try it next time. Unfortunately, this is it for miles.
Love the free cocktails. Great breakfast. Nice experience overall.
We had a great time. Loved the cook to order part of breakfast. Wished they would tell us the time frame for when they have complimentary cocktails even though it’s on the cards they give. We missed it but the bartender was nice enough to give us some drinks.
The hotel was huge!! All staff was very friendly! The bartender was great and fun!!! Managers reception was so much fun. They had three free cocktails and a light snack!!!! There were a few things like one elevator didn’t work and there was a huge hole in the ceiling by it. Looked like water damage. Our room wasn’t cleaned very well and our sheets has lots of stains on them. Pull out couches were horrible in comfortable. Breakfast in the morning was incredible. The biggest selection I have ever seen!! I would come back. Worth the money.
Located 2.1 mi (3.4 km) from Troy Historic Village, Embassy Suites by Hilton Detroit Troy Auburn Hills is within a 10-minute drive of other popular attractions like Somerset Collection. This 3.5-star hotel has 251 guestrooms and offers conveniences like free breakfast, free in-room WiFi, and free self parking.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.
The 251 soundproofed accommodations afford space to spread out with a separate bedroom and living rooms. 37-inch LCD TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hydromassage showers, hair dryers, and free toiletries. IPod docks, microwaves, and refrigerators are also standard.
Guests of Embassy Suites by Hilton Detroit Troy Auburn Hills enjoy a fitness center, free WiFi in public areas, and conference space. You can take advantage of free parking, along with a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, express check-in, and express check-out.
AC in the gym did not work. The pool was closed for half the days we were there. My bedside table handle was unscrewed. The breaKfast was out of some supplies. Overall, not a great stay. Only good part was Ray at the omelette station who went above and beyond to accommodate me and some other guests. He was really great.
The staff was very courteous and helpful considering the covid measures they had to take like not cleaning the room. I wish they offered a dinner hour considering the cost and so many restaurants were closed. It was clean.
The room was disgusting. A half drank bottle of apple juice in the bedroom, melted ice cream in the fridge, pubic hair in the shower and when we pulled out the bed in the couch it was covered in mold. The noise from the bar/ restaraunt is super loud and even though it closed at 11 there was a party that continued until around 1am and kept our baby awake.
Please accept our apologies for any inconveniences you experienced. Thank you for the feedback.
Thank you for the feedback about your stay. Please accept my apologies your experience was not excellent. Thank you again for the feedback and the business.
Thank you so much for the excellent review! We appreciate your business!
This is my "go-to" hotel of choice whenever I'm in the Detroit area. It's quite, peaceful, and I LOVE THE BREAKFAST!!!. The staff has always been attentive and helpful when asked. Overall Embassy Suites has the "bang-for-the-buck" accommodations. Keep up the good work.
Thank you for the excellent review! We appreciate your business!
Room and hotel was very clean during these covid times. Great service from the front desk to the room service.
Thank you so much! We appreciate your business!
Thank you for the review. Please accept my apologies that your stay was not excellent. We strive to do our best during very strained circumstances due to COVID. We appreciate your business.
It was well maintained, clean, and plenty of parking
Thank you very much for the great feedback! We also want to thank you for choosing the Embassy Suites in Troy and we look forward to hosting you as our guests again in the near future!
The property was under construction and a mess. The cocktail hour was terrible. The real bar was closed and the line to get drinks was long and slow. The waitress for food completely forgot to put in one of the food orders and it was over an hour for that food to come. There was puke outside one of the elevators for a little bit. The pool rsn out of towels and we let the front desk know. It sounded like they were short staffed because she said as soon as someone came back from shuttling guests they would get on the towels. Our family goes once a year to this hotel but i think next year we will not be coming back.
Thank you for the review. Please accept my apologies you did not have an excellent experience. We appreciate your feedback and your business and hope you will consider staying with us in the future.
Thank you for your feedback and I apologize you were not completely satisfied during your stay with us. We are continuing to improve the overall guest experience at our hotel which is why we value the information you provided. I am glad you enjoyed the service you received from Ray and we will make sure to relate the comment! Thank you again for the comment.