Convenient for Business meetings.
Staff were very good for the most part. Building is in need of a lot of care due to age and condition. My gripe was a policy that states for "extended stay' no maid service for three days. We had none at all. Staff should point out this concept at check-in to avoid unpleasant events. I never read the small notes tucked into the key card and in fact did not see it until staff got upset at my upset.
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Good
Our room was comfortable and clean. The bed pillows were hard and uncomfortable
Very enjoyable business and pleasure getaway.
Great location . Clean comfortable rooms . The only thing I would say is there was litter in parking lot . Over all a great place to stay !!
A man used a key to come into room 417, who wasn't a hotel employee. He recieved a key that was reassigned to 417 room and we had another night that was paid to be room 417. I booked the room for my daughter and grandkids. Luckily it did not end in a negative way. Thank God my family was still up and sleeping when the stranger opened the door and the man apologized.
It was a very nice property.
It was all good.
Staff was nice and answered all our questions and concerns. Pool is open but you must sign up for it. The free breakfast included hard boiled eggs, yogurt, and a bagel. The rooms are clean and the hotel is quiet, and located near some great food places.
Room was spacious. It had walk in shower that was ideal because of my disability
Located within a mile (2 km) of Somerset Collection, Hampton Inn & Suites Detroit/Troy is within 2 miles (3 km) of The Detroit Shoppe. This 122-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM. The onsite restaurant is perfect for a quick bite to eat.
Guests can expect 40-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Sofa beds, refrigerators, and microwaves are other standard amenities.
At Hampton Inn & Suites Detroit/Troy, guests have access to a gym, free WiFi in public areas, and conference space. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free newspapers.
Convenient for Business meetings.
Staff were very good for the most part. Building is in need of a lot of care due to age and condition. My gripe was a policy that states for "extended stay' no maid service for three days. We had none at all. Staff should point out this concept at check-in to avoid unpleasant events. I never read the small notes tucked into the key card and in fact did not see it until staff got upset at my upset.
Thank you for taking the time to review your stay with us and for choosing our hotel. However, my apologies on your experience with our overall services. I am personally using your review with our staff to address the issues that went wrong during your stay with us to correct and improve our overall service! I appreciate your honest feedback about our hotel! We do take pride in catering to our guests' needs the best way we can.
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Good
Our room was comfortable and clean. The bed pillows were hard and uncomfortable
Very enjoyable business and pleasure getaway.
Great location . Clean comfortable rooms . The only thing I would say is there was litter in parking lot . Over all a great place to stay !!
Thank you for taking the time to review your stay with us and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. I am very pleased to hear that our staff made your stay pleasant. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.