Now I see why every likes the Townsend. The lobby is beautiful and the check in staff couldn’t have been nicer. The room and bed were so comfortable, we hated to leave.
Staff is second to none- say hi to Gary, Ryan and Reg at the front door from Duck!
Perfect as always
The staff was great and constantly referred to me and my wife by name.
The food is above and beyond! It tastes like everything is organic and farm to table! The staff could not be better. Turn down device from Connie was exceptional!
great location, friendly staff, great valet and the Rugby grill is outstanding
Could not get internet access despite calling in the issue
Room over rock band. Asked for refund and was refused.
Luxury suite booked. Claimed it sleeps 4. Upon arrival it has 1 king bed. We had to order roll away at additional charge for the three of us staying in room. Sofa was not a pull out. Reservation was made for 3 and at turn down service...only 1 chocolate was left, 1 small bottle of water and the roll away wasn’t even set up. The tv remote didn’t work in the living room so we had to call maintenance as well. No extra blankets. It was disappointing but location was great. We did afternoon tea which was nice.
Great hotel, great location! Wonderful staff! Try the warm cookies!
I think that the Townsend Hotel should be granted 5 stars and not 4. I was just in New York in mid town in a 5 stars hotel, which to me does not deserve even a 3 stars, everything was awful, and my stay there was ruined with all the complaint I had. While in the Townsend everything was smooth, courteous staff, clean and quiet rooms. the room I had,#450 was like a suite. the beautiful lobbies are clean, and nicely decorated and it is an attempt to sit and have drink in that atmosphere. The doormen and the valet parking staff were very professional. Congratulation for your excellent service.
Great location in the middle of down town Birmingham. Ate our first meal in the hotel and refused to consider anyplace else for the rest of our stay Overall wonderful experience.
This place is amazing. Think Ritz Carlton and Trumps service and style with added customized perfection at every turn. The two front desk staff are literally amazing. I was speechless as I watched them bend over backwards to accommodate me and other guests. I'm still speechless and I will be back. Excellent job. I highly recommend the suite in room 211. Ask for it by name. This is truly a special place.
The Hotel is excellent, friendly staff, beautiful room. The location is in the heart of everything, but with it comes difficulty getting in and out of the hotel.
The hotel location and amenities are amazing! What a wonderful place to stay for a romantic getaway! Great places to shop and eat at. Will definitely return!
This is by far the best hotel i stayed at in a long time, very European like, location is great
We really enjoyed our stay at the Townsend. Short walk from downtown and the hotel was top notch.
This hotel was perfect for business! After a long day of work it was great to have a bath robe laid out along with chocolates and music. It was perfect!
it's like you don't even know you are in detroit - quite a place
The Townsend Hotel places you within a few miles (5 km) of Somerset Collection and American Dysautonomia Institute. This 4-star hotel has 150 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a fitness center.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is available for a fee.
All 150 rooms provide refrigerators, minibars, and free newspapers. Guests can expect 32-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. Safes, phones, and ironing boards are other standard amenities.
At The Townsend Hotel, guests have access to a fitness center, free WiFi in public areas, and conference space. Valet parking is available for USD 30.00 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this boutique hotel include a business center, coffee/tea in a common area, and free use of bicycles.
Now I see why every likes the Townsend. The lobby is beautiful and the check in staff couldn’t have been nicer. The room and bed were so comfortable, we hated to leave.
Staff is second to none- say hi to Gary, Ryan and Reg at the front door from Duck!
Thank you for your kind words! It is appreciated!
Perfect as always
Thank you for choosing to stay with us! We are pleased you enjoyed your stay and look forward to welcoming you back in the near future.
The staff was great and constantly referred to me and my wife by name.
Thank you for the feedback! It is appreciated! We look forward to serving you again soon.
The food is above and beyond! It tastes like everything is organic and farm to table! The staff could not be better. Turn down device from Connie was exceptional!
Thank you for your kind comments! It is appreciated!
great location, friendly staff, great valet and the Rugby grill is outstanding
Thank you so much for your kind review! We look forward to welcoming you back soon!
Could not get internet access despite calling in the issue
We are sorry you experienced an issue with internet. It is our understanding it was fixed fairly quickly.
Thank you so much! Your kind rating is appreciated!
Room over rock band. Asked for refund and was refused.
We are sorry ot hear you did not enjoy your stay with us.
Luxury suite booked. Claimed it sleeps 4. Upon arrival it has 1 king bed. We had to order roll away at additional charge for the three of us staying in room. Sofa was not a pull out. Reservation was made for 3 and at turn down service...only 1 chocolate was left, 1 small bottle of water and the roll away wasn’t even set up. The tv remote didn’t work in the living room so we had to call maintenance as well. No extra blankets. It was disappointing but location was great. We did afternoon tea which was nice.
Thank you for your review. We are sorry that it was not 100% to your satisfaction. Would you be so kind to provide your name and room number and I will personally investigate further. Thank you!
Thank you for your kind review. It is appreciated and we look forward to welcoming you back soon.