Cancelled my reservation!!! Never going back here again.
Everything was GREAT!! This was a great choice!! I will definately return!!
I liked it was quiet and very clean The staff was very professional
Called corporate with my issues already so it is being taken care of
Unprofessional not clean long time to get in then get my money back because the rooms was dirty and stink
This was a good choice of hotel. Staff a little slow, but nice.
The room was well equipped with kitchen and fridge. The staff was friendly. The place is dog friendly.
Truly nasty and dirty and disappointed no more going there
Worst hotel experience!!!!No iron in room, had to have one checked out to me. Morning of checkout, my wife and I ran out of towels and I call the front desk 3 times, but no one answered. I went down stairs and stood at the desk for 15 minutes and finally the maid walked by l and only gave me two face towels (out of big towels). There were two coffee bins, but both were empty. One of our towels had holes
everything but the bathroom was clean it was a lot of hair in the tub. I had to clean it myself cause it was late and once I told front desk she gave me the run around. Then when I went to check out I told the lady and she told me it was nothing she could do because I didn’t take pictures then said she would leave a message for the manger... I came all the way from Cincinnati
Great customer service and friendly. Rooms are nice and clean
Hotel lacks cleanliness, starting at the front lobby. While these Extended Stays normally have a well equipped kitchen this one absolutely had nothing in the kitchen and cabinets were dirty. Grab-and-go-breakfast had barely anything to pick from. Room are only cleaned once a week. I wasn’t aware of that and wasn’t told when I checked in. Hotel has apparently long term stay low income families so noise is an issue and a bit hard to sleep at night. I don’t recommend for a business trip.
The manager had very bad service and a bad service we I tried to talk to her
I have been here since November 26, 2016 and it has been a good experience for me. The staff is friendly for the most part and they have been working with me. They greet me by name and they try everything they can to make me comfortable.
Located within a mile (2 km) of International Auto Components Headquarters, Extended Stay America Suites Southfield Northwestern Hwy is within 3 miles (5 km) of Michigan Vaginal Rejuvenation. This 134-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
The 134 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Extended Stay America Suites Southfield Northwestern Hwy features free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is available if you drive. Front-desk staff can assist with securing valuables and dry cleaning/laundry.
Cancelled my reservation!!! Never going back here again.
Everything was GREAT!! This was a great choice!! I will definately return!!
Thank you for staying with us at Extended Stay America and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and love knowing you will return soon. Thank you once more. Sincerely, Hotel Management
I liked it was quiet and very clean The staff was very professional
Thank you for selecting Extended Stay America for your visit and for sharing your comments. We were pleased to learn you had a relaxing stay and that you found our staff friendly and professional. They will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. We appreciate you being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management
Thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the area. Sincerely, Hotel Management
Called corporate with my issues already so it is being taken care of
Thank you for reviewing us. We hope to have the chance to serve you better in the future. Sincerely, Hotel Management
Unprofessional not clean long time to get in then get my money back because the rooms was dirty and stink
Thank you for your review. We apologize for the odor and the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
This was a good choice of hotel. Staff a little slow, but nice.
Thank you for your recent stay at Extended Stay America. We were thrilled to read you that truly enjoyed your stay. We will be sure to share your compliments with our team. We look forward to welcoming you back soon. Sincerely, Hotel Management
The room was well equipped with kitchen and fridge. The staff was friendly. The place is dog friendly.
Thank you for sharing the details of your stay at Extended Stay America. We are delighted to know you enjoyed the service provided by our excellent team and that you had a relaxing stay you had in your well-equipped room. Your comments are appreciated, and we look forward to hosting you in the near future. Sincerely, Hotel Management
Denzel, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management