Nov 25 - Nov 26
The place looks modern,clean and nice the elevator is super tiny though, the phone was not working but the worst part is that they hide the laundry fees, sent clothes for laundry service and the amount charged was outrageous, when I commented this to the front desk staff they laughed on my face. ...
Dec 4 - Dec 5
We found the Royal Pacific to be clean, well cared for and pleasant. The staff was very friendly and helpful. Breakfast was very tasty and the staff in the dining room was great. They were very kind and forgiving to us “non-Spanish speaking tourists”
The hotel charged me for the stay, in addition to what Orbitz charged me. It never returned money after repeated disputes.
Dec 2 - Dec 3
Not even location can compensate the dirtiness. Found cockroaches.
Nov 28 - Nov 29
I cancelled my reservation because of the rioting that continues to this day in Santiago. You denied my request for a refund and showed no concern for the safety of your guests. I will never stay at a Mercure property.
Attractive hotel with a wonderful location, very helpful staff and a good breakfast
very bad condition, needs repairs. Tiles in the bathroom brolen, water comes out of the shower when showering, carpet in bad shape.
Nov 28 - Nov 29
Hermoso edificio en el corazón de Madero a metros del centro
Dec 24 - Dec 25
Not a bad deal for what you get. Wifi was a little shotty but that's the case everywhere in South America that we experienced. Neighborhood was dodgy at night but not so bad if you stayed away from the dark streets in the industrial areas. Staff was helpful and nice. Breakfast was decent, they actually ...