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Altura Suites

3.0 out of 5.0

Altura Suites

3.0 out of 5.0

Recent guest reviews

Loved the location. Next to the grocery store and metro station. Walking distance to local sites to see. Staff very helpful, and always there. Helped with directions to attractions further away. Very friendly!!

A very nice accommodation in the heart of Santiago. Close to subway station, park and attractions. Staffs are friendly. Suite office is located in different tower therefore, help is not convenient. Rooms is neat, clean and bright.

This complex is used by locals and tourists alike and is a bit imposing when you first arrive. Registering is a bit complex in that you initially have to go to what you could call the security office, just in side the gate (no one here spoke English). They then direct you to the office that looks after the lets/rentals (tower B room 317) who issue your room key etc. They spoke good English and were very helpful. Overall I have to say that the apartment I was in was a bit the worse for wear in some aspects e.g. paint work. However you could not fault its cleanliness and I have to say that the bed was the most comfortable thing I have ever slept in ! It is also ideally located and I felt overall good value for money Would I stay here again ? probably This place is certainly above "average" but perhaps not quite "very good", but as there is no "good" classification and the staff very helpful, making real effort, I will give them the benefit of the doubt.

My wife and I recently completed a two night visit to Santiago, Chile. We were delighted with our choice of Altura Suites - a clean, reasonably priced, secure facility, located within easy walking distance of the Plaza de Armas. And the bed was very comfortable! The English speaking staff, especially Paola, went out of their way to meet all of our needs. I highly recommend Altura Suites as a lodging option in Santiago.

Only glitch was getting clear instructions from the security/reception at street entrance to this high rise apartment tower which tower to catch the proper elevator up to the Altura Suites unit check in office to determine which apartment that we were assigned and where it was located in this high rise building. Also, there could have been a slip prevention pad placed in the tub to prevent falls after showering.

Staff was friendly. But the first room had bed bugs. I had so many bites. From the amount it seems that it is a bigger problem. So they must have known about it. I was allowed to change room. But there the wifi was not working.

We recently spent 2 nights at Altura Suites following a cruise. This is one of many apartment hotels to be found in Santiago--apartments rented on a nightly basis. I researched many, but settled on Altura. Many are only staffed on a limited basis so arrival is limited to certain hours and luggage storage is not available or costs extra outside those hours. Altura Suites is staffed all the time and the staff is English speaking and very helpful. The entrance is a little tricky, just look for the address on the outside on Merced and you will be there. Security means that a doorman will let you in and ask you to show a passport before letting you go any further. You will then need to go through the first glass doors on the left, then go right to get to Tower B. Take the elevator up to the 3rd floor, then go right, and right again, to the end of the hall to the office. If your room is not available you can store your luggage in the office at no extra charge. The room is sort of an efficiency apartment--small well-equipped kitchen and living area with a futon bed and chair with a sliding door into the bedroom and bath. The king size bed (kings are not the norm in Santiago) was comfortable and there are plenty of blankets if it is chilly at night. We were not there in summer so not sure how that would be. There was plenty of hot water and good water pressure for the shower. A hair dryer is provided and liquid soap. The internet worked well in our room. We did not use the kitchen facilities but they appeared adequate for meal preparation. The walls are a bit worn in places but the apartment was very clean. It is not a 5 Star place but it cannot be beat for the price. The location is very convenient--walking distance to Metro Stations, Plaza de Armas, Santa Lucia Hill, and many other attractions. Right downstairs is a Lider store where you can buy groceries and odds and ends. There are plenty of restaurants and other eating establishments close by. But, what really sets this place apart is the staff. Before arriving, I e-mailed a few questions which were promptly answered. When we got there, all those we dealt with had good English language skills. When we first checked in, Paola came with us to our room to help us get the internet working. Later, she was invaluable in helping us recover a lost piece of luggage. When the number we were given to call about it did not work, she found one that did, made several calls for us (we did not have cell phone service in Chile), and even called an Uber for us and waited outside to make sure we made the connection. She was totally amazing! On that basis alone, I would recommend Altura Suites. It is a great place to stay but the service provided by the staff made it outstanding for us.

The Altura Suite is in a huge apartment complex located near Cerra Santa Lucia park - near the Metro, next door to a supermarket and near plenty of restaurants. The bi-lingual staff - Gabriel, Paola, Fabiola, Jose, Hugo and Gaus - are always welcoming and ready to help. They also have a relationship with a local travel agent which we used for trips to Valparaiso / Vin del Mar and Isla Negra, as we wanted to 'walk in the footsetps' of Nobel prize winning poet and political activist, Pablo Neruda. Ask for Naomi (studying tourism) - she is the best and her English is excellent. I also recommend taking a 'free walking tour' of Santiago. The guides work for tips. Meet at Plaza de Armas at 10am (every day) in front of the Cathedral. Say 'Hola' to Alejandro from Paula and Tim. He knows his history. The Altura staff informed me that they are all from Venezuela. Our 18th floor apartment had a view of the park and the Andes Mountains. We were very lucky that during our two week stay, it only rained half a day. The apartment is fully equipped (large fridge / toaster / microwave/ dishes / pots. etc. and the bedding / towels can be exchanged, as often as you like. There is a laundry room on the 22nd floor. The floors in the common area are always being cleaned. The residents always greet each other on the elevator. We got to meet several of them. The only downside was that the hallways are dimly lit and the hallway walls need to be painted. The pillows need to be replaced. We would definitely stay there again. It was a very good value.

First, charge US$100 for "potential room damages". When i booked, these value was not clear on book form.. The room IS NOT like the photos!! Staff is not friendly, talk so fast just to make more difficult to understand, and NOT speak english... Get to you a White floor towel.. and when you go to change to another clean towel, they say will charge you (remember that's US$100??) because the towel is dirty. Why give a white towel to the floor !?!? Just to charge and get your US$100... Pay attention when you change your towel.. the girl will verify in front of you.. and do not let her go inside with your towel. My towels was clean .. she goes inside with my dry and clean towel, and after while go back telling my towel was damage, and will charge to a new one. She change the towels inside, because my towels was dry.. and the "supposedly damaged towel" was wet!!

Overall a wonderful location and good value. The staff was accommodating and helpful. The building was easy for friends to access while visiting yet felt secure with gated community with guard. Would recommend to singles and couples due to room size.

Merced 562, 317 B Santiago Region Metropolitana

Hotel highlights

  • Walking distance to Santiago Town Square and Plaza de la Constitucion
  • Free WiFi in rooms and public areas
  • Rooftop terrace
  • Laundry facilities

Located in Santiago Center, Altura Suites is a leisurely stroll from popular sights such as Santiago Town Square and Plaza de la Constitucion. This 20-room, 3-star apartment building has in-room conveniences like kitchens, sofa beds, and living rooms. Located centrally in Santiago, it's also close to Palacio de la Moneda and San Cristobal Hill.


Each apartment is individually furnished and features a kitchen and space to spread out with a separate bedroom, a living room, and a dining area. Guests can expect to find free WiFi and 24-inch a TV with satellite channels. The Select Comfort bed provides a full night's sleep and the bathroom offers hair dryers. Other standard amenities include a sofa bed, free local calls, and a safe.

Property features

At Altura Suites, guests have access to a rooftop terrace, free WiFi in public areas, and laundry facilities. Self parking is offered for USD 15.00 per night. Front-desk staff can assist with luggage storage and tours/tickets. This smoke-free apartment building also has a convenience store.

Room options

Triple Room

King 1 | Sleeps 3

Comfort Loft

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

89.0% of guests recommend this hotel

Total of 1230 reviews