The room was filthy. There was food on the blankets and sheets. You could tell the housekeeper didnt change them. Thete ead dog hair everywhere. The table and counters where sticky with food and coffee so i could tell nothing had been wiped down either and there was old food still in refrigerator.. When i complained the front desk lady came up to look and was disgusted as well. She have me new bedding and we temade the bed together and she swept and wiped counters herself. She called managment to try and get a discount bit her manager told her since we booked thru orbitz there was nothing they could do and they had no other rooms available. The front drsk girl tried her best to fix our room and was very apologetic but she was the only one there and nothing much else her managment would let her do when she called them
Staff was nice. Very clean room and comfortable bed. Don't even have to leave the room to get ice.
Lobby and rooms were freezing, Roos could be adjusted but then everything in roo became damp feeling
Loved having an actual fridge and freezer in the room. The 4.99 breaks fast is nothing special and is just food that you can purchase in the little store there. A Perkins is close by and has excellent food! Would stay here again!
Room was clean. No tv and no response to fix it over two night stay. No cleaning of room after first night. Fire truck called to the hotel twice in twelve hours. Had to evacuate the building at 6:30 a.m. due to fire alarm. Breakfast was ludicrous. Front desk knew nothing about where to eat.
It was clean and I liked having the full sized refrigerator. Very comfortable bed.
Nice clean and convenient hotel! Would recommend to all.
My Place Hotel-Altoona/Des Moines, IA places you within a 15-minute stroll of popular sights such as Adventureland and Prairie Meadows Racetrack and Casino. This 64-room hotel has in-room conveniences like kitchens, refrigerators, and microwaves.
To-go breakfast is offered for a fee each morning from 6:00 AM to 10:00 AM.
The 64 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Along with relaxing touches like hydromassage showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.
Guests of My Place Hotel-Altoona/Des Moines, IA enjoy free WiFi in public areas, a business center, and a computer station. Free parking is available if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include laundry facilities, a TV in a common area, and a vending machine.
The room was filthy. There was food on the blankets and sheets. You could tell the housekeeper didnt change them. Thete ead dog hair everywhere. The table and counters where sticky with food and coffee so i could tell nothing had been wiped down either and there was old food still in refrigerator.. When i complained the front desk lady came up to look and was disgusted as well. She have me new bedding and we temade the bed together and she swept and wiped counters herself. She called managment to try and get a discount bit her manager told her since we booked thru orbitz there was nothing they could do and they had no other rooms available. The front drsk girl tried her best to fix our room and was very apologetic but she was the only one there and nothing much else her managment would let her do when she called them
Staff was nice. Very clean room and comfortable bed. Don't even have to leave the room to get ice.
Thank you for your review! We hope to see you again soon for another comfortable stay!
Lobby and rooms were freezing, Roos could be adjusted but then everything in roo became damp feeling
Thank you for staying with us! We are happy you enjoyed your stay and appreciate your feedback. We will look into the adjustments of the thermostats. Thank you for your review and we hope to see you again soon!
Loved having an actual fridge and freezer in the room. The 4.99 breaks fast is nothing special and is just food that you can purchase in the little store there. A Perkins is close by and has excellent food! Would stay here again!
Thank you for staying with us! We are delighted you had an awesome stay and greatly appreciate your feedback! We look forward to your future visits!
Room was clean. No tv and no response to fix it over two night stay. No cleaning of room after first night. Fire truck called to the hotel twice in twelve hours. Had to evacuate the building at 6:30 a.m. due to fire alarm. Breakfast was ludicrous. Front desk knew nothing about where to eat.
Thank you for staying with us. We apologize for the inconvenience you encountered during your stay. We will address this immediately with our staff. It is very inconvenient for you to have needed to evacuate the building however the safety of our guests is our top priority. We have a 4 day housekeeping policy due to being an extended stay hotel. Room attendants will clean your room and replenish supplies on the 4th day of a guest's stay. Any time between then, our staff is more than happy to provide fresh towels upon request. We hope you will give us another chance in the future for a much more comfortable stay.
It was clean and I liked having the full sized refrigerator. Very comfortable bed.
Thank you very much for your review! I am happy to see that you enjoyed your visit with us and found our beds comfortable and our rooms clean! Thank you again and we look forward to seeing you again!
Nice clean and convenient hotel! Would recommend to all.
Thank you for taking time out to give us a review!! We appreciate you hope to see you soon!!
Thank you for being our guest during your time in Altoona. However, I see you encountered a subpar experience that we would not expect any of our guests to endure. We are visiting with our team to find out what occurred and ensure your next stay is excellent. Thank you for bringing this to our attention. I do hope you enjoyed your time in our beautiful city and hope we can have the opportunity to earn your business again.