The hotel was clean. The heat didn't work and the road noise was very loud.
Friendly and helpful staff. I needed som hair spray and hair gel, so the driver took me to Walgreens.
Its always been nice. Its clean and well kept. Thats about all I have to say at this time.
Centrally located and clean rooms. Food was excellent at the bar.
Too close to I325. Very noisy until late at night.
I had a beautiful room with an excellent view. Staff were extremely friendly and helpful. I felt at this price point a free breakfast should be included.
Very nice hotel, friendly staff, clean rooms. The free shuttle they offer was a huge plus.
Its close to downtown and Drake. They are super friendly. No free breakfast. Being close to the hospital does create some middle of the night sirens.
Location for the price was good. Toilet wouldn’t stop running without jiggling and futzing with it. Air con didn’t work. Wouldn’t only pump out heat. Had to open the window to keep it cool in the room. Wasn’t worth notifying staff as were only there for a quick sleep overnight.
We came for the basketball tournament and had a blast. We were able to check in early and they upgraded our room b/c the type we reserved were not available. They put us in a king suite at no charge!! If I had a negative, it is that the bed was really hard so I didn’t sleep well. Everything else was really nice. Another positive.... we are within walking distance of the arena and downtown bars!
Very clean, great staff, surprisingly good food in the hotel restaurant. I will be back.
Even though it was a very busy weekend, they accommodated us allowing us to check in early. Very very friendly check in wonderful cleaning and maintenance staff. Captain Don and his shuttle provided us with great transportation.
We were pleasantly surprised with the modern and clean rooms. Very helpful staff, and very knowledgeable shuttle van driver who picked us up at the airport and pointed out the points of interest on the way to the hotel. Our group was there for 3 nights, when a group of "Animee" convention kids moved in. On the night before our very early morning flight out, SOMEONE thought it would be funny to set off the fire alarm! We all had to leave the building via the fire escape stairs. It was a false alarm, but was still most annoying. I wished one of the hotel staff had made a point of letting us know what was going on throughout the episode. But no one came out to let the guests know that it was a false alarm. Just a weird experience.
Located in Downtown Des Moines, Holiday Inn Downtown - Mercy Area, an IHG Hotel is within a 10-minute walk of popular sights such as Wells Fargo Arena and Iowa Events Center. This 251-room, 3-star hotel has a restaurant, an indoor pool, and free in-room WiFi.
This hotel serves as home to a lobby lounge, along with a restaurant that specializes in American cuisine. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10:30 AM.
All of Holiday Inn Downtown - Mercy Area, an IHG Hotel's 251 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Free local calls, ironing boards, and desks are also standard.
At Holiday Inn Downtown - Mercy Area, an IHG Hotel, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
The hotel was clean. The heat didn't work and the road noise was very loud.
Thanks for staying with us. We appreciate your feedback!
Friendly and helpful staff. I needed som hair spray and hair gel, so the driver took me to Walgreens.
Its always been nice. Its clean and well kept. Thats about all I have to say at this time.
Thank you for choosing Holiday Inn. We appreciate your feedback!
Centrally located and clean rooms. Food was excellent at the bar.
Too close to I325. Very noisy until late at night.
I had a beautiful room with an excellent view. Staff were extremely friendly and helpful. I felt at this price point a free breakfast should be included.
Thanks for staying with us. We appreciate your feedback!