Property is very nice and well located. However, the design of the bathroom/sink area is unfortunate. There is no direct lighting over the sink, which depends on backlighting from the entrance lighting. This makes it dark and difficult to shave or for applying makeup. Moreover, there are, aside from one small bar in the bathroom, few places to hang towels.
neT, clean and met our needs. Good location to services and easy access to the interstate. Service was fast and clean.
Very nice hotel- check in process was quick, breakfast is good
Light bulbs burnt out in my room, and the bathroom light kept flickering. Like last year when I stayed here, the pancake making machine and a yogurt machine weren’t working. The indoor pool was shiver-inducing cold. Unfortunate, being that the place has only been open for a little over a year.
Could use a more visible sign indicating it's Best Western.
There was not enough lighting in the bathroom. Dimly lit.
Rooms were large, very clean and the hotel was very convenient to the fairgrounds, which was the purpose of our trip.
I have to questions how well management is maintaining the property. My room had only one functioning light in the bathroom, as well as, one other light fixture that did not work. When these issues were brought to the attention of the front desk, they didn't even note the issue or make an attempt to fix them. Also, the breakfast area had a number of the machines marked out of order (i.e. pancake maker, both yogurt dispensers and the oat meal dispenser). I felt sorry for the staff member that was trying to make sure they had food for the guests. She was working hard, but, she needed more help with a full hotel.
We left our Room at 10:30 in the morning and removed the do not disturb sign. We came back 4 hours later and our Room was not made up. When we complained to the front desk clerk we were told that the cleaning staff had already left for the day and he offered us clean towels. I said that was not acceptable and requested either a refund of our 1st night stay or to be moved to a new room. After 1/2 hour wait we inquired as to their decision. They told us they would bring us the key to the new room. Again we waited a 1/2 hour and I went down to the front desk where I was told that they thought we were coming to get the key. In addition we had trouble with the air conditioning units in both rooms and at 1 point the elevator was down for over an hour.
Pool is a little small and there was a baseball tournament so it was full of kids!!! Great spot to sit outside and enjoy the pond! It was raining though so we didn’t get to se It long!!
I loved everything and dislike nothing. Rooms are modern with all amenities needed. Staff was friendly and courteous. The location is close to restaurants. If I am in Ankeny again and need to stay in a hotel, I will definitely stay there again.
At check in, Masson greeted us with a nice smile and he was very friendly. The hotel was clean and quiet. Breakfast was good with a lot of choices.
Wonderful experience (recently inaugurated hotel). The hotel and accommodations were great. The staff very friendly and helpful -- it is always fantastic to stay at a hotel where everyone, and I do mean EVERYONE, that works there greets you with a smile. The room was very comfortable and clean. Of course, it is brand new. I think we were the first in the particular room where we stayed. The breakfast wasn't anything out of this world, your normal "free breakfast" fare, but well stocked and very inviting atmosphere.
Located 2.1 mi (3.4 km) from Des Moines Area Community College, Best Western Premier Ankeny Hotel is within a 10-minute drive of Woodland Hills Golf Course. This 3.5-star hotel has 84 guestrooms and offers conveniences like a restaurant, an indoor pool, and free in-room WiFi.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.
All 84 rooms feature microwaves, refrigerators, and coffee makers. 50-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also standard.
At Best Western Premier Ankeny Hotel, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Property is very nice and well located. However, the design of the bathroom/sink area is unfortunate. There is no direct lighting over the sink, which depends on backlighting from the entrance lighting. This makes it dark and difficult to shave or for applying makeup. Moreover, there are, aside from one small bar in the bathroom, few places to hang towels.
Thank you for your review. Your feedback is extremely important and will help us provide even better service.
neT, clean and met our needs. Good location to services and easy access to the interstate. Service was fast and clean.
Thank you for staying at the Best Western Premier in Ankeny,IA. I was our great pleasure to serve you. We appreciate your head back and we will strive to meet guest satisfaction.
Very nice hotel- check in process was quick, breakfast is good
Thank you for taking the time to review the Best Western Premier in Ankeny, IA. We are so glad you enjoyed you stay with
Light bulbs burnt out in my room, and the bathroom light kept flickering. Like last year when I stayed here, the pancake making machine and a yogurt machine weren’t working. The indoor pool was shiver-inducing cold. Unfortunate, being that the place has only been open for a little over a year.
Thank you for taking the time to let us know how your stay was, i am so sorry that you experienced some of the same issues as last year. I hope that you will allow us the opportunity to exceed your expectations the next time you are in the area.
Could use a more visible sign indicating it's Best Western.
Thank you for the wonderful rating. We appreciate your feedback and we hope to see you back the next time you are in town.
There was not enough lighting in the bathroom. Dimly lit.
Thank you for taking the time out of your day to let us know the details of your stay. We appreciate your feedback and will use it to improve our guest satisfaction. We hope to see you if your travels bring you back to the Ankeny area.
Thank you for taking the time to leave a rating on how your stay was. We appreciate your feedback and we hope to see you if your travels bring you back to the area!
Rooms were large, very clean and the hotel was very convenient to the fairgrounds, which was the purpose of our trip.
Thank you for the 5/5 rating. We appreciate your feedback and we are so glad to hear that you enjoyed your stay. We hope to see you in the future should your travels bring you to the area!
I have to questions how well management is maintaining the property. My room had only one functioning light in the bathroom, as well as, one other light fixture that did not work. When these issues were brought to the attention of the front desk, they didn't even note the issue or make an attempt to fix them. Also, the breakfast area had a number of the machines marked out of order (i.e. pancake maker, both yogurt dispensers and the oat meal dispenser). I felt sorry for the staff member that was trying to make sure they had food for the guests. She was working hard, but, she needed more help with a full hotel.
Thank you for your review on your stay at our property. I am so sorry for the inconveniences during breakfast. Unfortunately machines are unpredictable and the pancake machine was not working correctly so we had to put it out of order until the company could come service it. We have hired and are training a new person to help with breakfast. we hope you will allow us another chance to provide you with great service.
We thank you for taking the time to score our property, for look forward to serving you in the future. Have a awesome day!!!