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Recent guest reviews

The room was a nice room. The lighting around the sink was terrible for getting ready each day, which seemed weird. We arrived to check in at 3 and were informed we would have to wait 45 minutes. Consequently, we didn't get to check in until 11:30 that night, which was not our desire.

The location with the beautiful pond, outside patio, pool and cleanliness are A in my book! The pillows and beds were legit the best sleep I’ve ever had! The staff was lackluster- they were helpful if you needed something but not friendly. The lobby is gorgeous and is spa like. Sadly, the breakfast was overwhelmingly disappointing. Two plain cereals, yogurt, nothing much at all. No juice when we were there either, the kids didn’t have much to pick from. It’s a beautiful sunroom the breakfast food is served in, I wish they would provide a few more options and this would be my go to hotel in the area!

2x 48Amp Tesla Destination chargers on-site. Saves a trip to the Supercharger. Property itself is in a new condition.

Great stay. Only thing to note is the actual hotel doesn't have a sign on it so we were confused if it was the actual hotel until we walked in.

Property is very nice and well located. However, the design of the bathroom/sink area is unfortunate. There is no direct lighting over the sink, which depends on backlighting from the entrance lighting. This makes it dark and difficult to shave or for applying makeup. Moreover, there are, aside from one small bar in the bathroom, few places to hang towels.

neT, clean and met our needs. Good location to services and easy access to the interstate. Service was fast and clean.

Very nice hotel- check in process was quick, breakfast is good

Light bulbs burnt out in my room, and the bathroom light kept flickering. Like last year when I stayed here, the pancake making machine and a yogurt machine weren’t working. The indoor pool was shiver-inducing cold. Unfortunate, being that the place has only been open for a little over a year.

Could use a more visible sign indicating it's Best Western.

There was not enough lighting in the bathroom. Dimly lit.

Rooms were large, very clean and the hotel was very convenient to the fairgrounds, which was the purpose of our trip.

I have to questions how well management is maintaining the property. My room had only one functioning light in the bathroom, as well as, one other light fixture that did not work. When these issues were brought to the attention of the front desk, they didn't even note the issue or make an attempt to fix them. Also, the breakfast area had a number of the machines marked out of order (i.e. pancake maker, both yogurt dispensers and the oat meal dispenser). I felt sorry for the staff member that was trying to make sure they had food for the guests. She was working hard, but, she needed more help with a full hotel.

We left our Room at 10:30 in the morning and removed the do not disturb sign. We came back 4 hours later and our Room was not made up. When we complained to the front desk clerk we were told that the cleaning staff had already left for the day and he offered us clean towels. I said that was not acceptable and requested either a refund of our 1st night stay or to be moved to a new room. After 1/2 hour wait we inquired as to their decision. They told us they would bring us the key to the new room. Again we waited a 1/2 hour and I went down to the front desk where I was told that they thought we were coming to get the key. In addition we had trouble with the air conditioning units in both rooms and at 1 point the elevator was down for over an hour.

Pool is a little small and there was a baseball tournament so it was full of kids!!! Great spot to sit outside and enjoy the pond! It was raining though so we didn’t get to se It long!!

SE Tones Dr Ankeny IA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool
  • 24-hour fitness center

Best Western Premier Ankeny Hotel places you within a 15-minute drive of popular attractions such as Wells Fargo Arena and Iowa Events Center. This 84-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.


Dining

Start each morning with cooked-to-order breakfast, available for a fee from 6:00 AM to 9:00 AM. Order from room service to satisfy your hunger without leaving your room.


Rooms

50-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers. Weekly housekeeping is available.


Property features

Built in 2018, the brand new Best Western Premier Ankeny Hotel offers an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include conference space, a 24-hour business center, and a computer station.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Larger Room)

2 Queen Beds | Sleeps 4

Guest reviews for Best Western Premier Ankeny Hotel

Everyone (8) Couples (4) Family (9)
3
Partner Couples

The room was a nice room. The lighting around the sink was terrible for getting ready each day, which seemed weird. We arrived to check in at 3 and were informed we would have to wait 45 minutes. Consequently, we didn't get to check in until 11:30 that night, which was not our desire.

By on Feb 7, 2024

4
Family with small children

The location with the beautiful pond, outside patio, pool and cleanliness are A in my book! The pillows and beds were legit the best sleep I’ve ever had! The staff was lackluster- they were helpful if you needed something but not friendly. The lobby is gorgeous and is spa like. Sadly, the breakfast was overwhelmingly disappointing. Two plain cereals, yogurt, nothing much at all. No juice when we were there either, the kids didn’t have much to pick from. It’s a beautiful sunroom the breakfast food is served in, I wish they would provide a few more options and this would be my go to hotel in the area!

By , from Erie on Aug 8, 2023

5
Everyone

By on Jun 25, 2023

1
Everyone

By on May 8, 2023

3
Everyone

By on Oct 4, 2022

5
Family with small children

2x 48Amp Tesla Destination chargers on-site. Saves a trip to the Supercharger. Property itself is in a new condition.

By on Jun 21, 2022

Review comment responded on Jun 29, 2022

I am glad we were able to accomodate you during your stay and sounds like you got a good nights' rest a good charge for your trip ahead. We look forward to seeing you again soon! Thanks, Ashley

5
Family with small children

Great stay. Only thing to note is the actual hotel doesn't have a sign on it so we were confused if it was the actual hotel until we walked in.

By , from Minneapolis on Jun 12, 2022

Review comment responded on Jun 13, 2022

Thanks for your 5 star rating. We look forward to seeing you agian soon. And we appreciate your feedback and will look into this matter. Thank you!

4
Everyone

By on Mar 1, 2021

Review comment responded on Mar 11, 2021

We thank you for taking the time to score our property, for look forward to serving you in the future. Have a awesome day!!!

4
Family

Property is very nice and well located. However, the design of the bathroom/sink area is unfortunate. There is no direct lighting over the sink, which depends on backlighting from the entrance lighting. This makes it dark and difficult to shave or for applying makeup. Moreover, there are, aside from one small bar in the bathroom, few places to hang towels.

By , from Blair on Sep 22, 2020

Review comment responded on Sep 22, 2020

Thank you for your review. Your feedback is extremely important and will help us provide even better service.

5
Family

neT, clean and met our needs. Good location to services and easy access to the interstate. Service was fast and clean.

By , from Canton, Iowa on May 30, 2020

Review comment responded on Jun 24, 2020

Thank you for staying at the Best Western Premier in Ankeny,IA. I was our great pleasure to serve you. We appreciate your head back and we will strive to meet guest satisfaction.

Best Western Premier Ankeny Hotel

2502 SE Tones Dr, Ankeny, IA 50021
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