Room, 1 King Bed, Non Smoking (Feature)
from $98
Holiday Inn Express Hotel & Suites Denver Airport
2.5 out of 5.0
3.8
out of 5
Average Guest Review
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Recent guest reviews
We stayed here 5 days ago and experienced​ unpleasant staff, but otherwise ok stay overall. This time the staff was efficient, friendly, and helpful without any attitude. The shuttle driver was efficient, no nonsense. Perfect for me. I don't need to chit chat. The only negative was that the pool was quite cold. However, the hot tub was perfect.
I chose this hotel based on the fact that my previous experience with this hotel chain had very comfortable beds which is my first priority. The bed was awful-lumpy and way too soft. The sheets were paper thin and the pillows were huge and also lumpy. I'd pay the extra buck and stay somewhere else. This place needs to replace their beds and pillows before I come back. The facility was otherwise nice, clean, and the breakfast was good.
Clean, quiet functional fitness facility, better than average breakfast, quick checking big comfortable room and bed, and, a rarity, really nice pillows. Also good shuttle service to and from the airport.
We had an issue where a light in the room shorted all the electronics in the room. When we called the front desk no one came until the morning.
Very comfortable bed saved this faded and rundown HI Express. Front desk staff was indifferent, usually sitting and reading a paper rather than greeting guests. Breakfast staff were very friendly and hard working. This particular HI Express just wasn't up to the standard I've come to expect from the brand. Lots of other newer similarly priced hotels in the area that I would try next time I'm in Denver.
Stayed in three different rooms, all bad. First-door lock non functional Second -air conditioners non functional Third - smoke detector went off at 1 am due to weak battery. The employees were great and aware of all the issues there.... Not just mine.
Nice clean hotel LOOKED ALMOST BRAND NEW. FRONT STAFF EXCELLENT...................HOUSE KEEPING COULD USE A LITTLE HELP BREAKFAST STAFF ALSO EXCELLENT.
Very clean. Convenient to airport. Good breakfast, comfortable bed. The reason I say it's only good for a night or two is because it has no microwave or refrigerator in the room. Other than that, we had zero complaints.
Clean rooms, good staff. Close to several restaurants.
Front desk staff were very friendly and helpful. Room was clean and comfortable. The complimentary shuttle service was very slow, but it was right before Christmas and a big storm had just moved through that section of the Rockies. The shuttle driver was very nice. My sense was that the hotel manager needed to give that division a little TLC.
I appreciated the Holiday Inn Express, in that it was convenient to where I was going, DIA. It was most comfortable. And it provided a food breakfast, parking and a shuttle to the airport.
Great hotel-clean rooms and friendly staff. Good location made travel to and from the airport very easy.
The hotel was nice, close to airport so further away from the city than we would have liked. There wasn't a refrigerator in the room, which isn't the norm for us at Holiday Inn. There wasn't enough parking at the facility for the two hotels on the property.
It was a very nice hotel and great staff. The shuttle was on time and informative. There was a bit of a wait for the return shuttle but great.
Everything was fine. Would stay again if I needed to be close to the airport. However, the person who checked me in was very businesslike - lacked warmth or inviting personality but got the check-in process done quickly.
Staff was exceptional and the room very comfortable and spacious. Located with several other hotels and restaurant's, although a bit isolated from shopping and area activities, but very convenient to the airport.
We missed our connecting flight after a very long day. Room was very nice and comfortable.
The little clump of airport hotels on Tower Rd. that serve the airport has grown in the last few years to include several restaurants and a 7-11. This is a real plus when you're a business traveller without a rental car. The HI Express is new like most of the others. Clean and well maintained. They have the standard HI free breakfast, very slow WiFi, and a little snack shop with very limited selection (not a huge issue with a 24 hour 7-11 five minutes walking distance). The airport shuttle serves 4-5 hotels so factor in extra pick-up times when you schedule your shuttle. Be aware they do reserve seats, so let the desk know your need a seat as soon as you check in. My shuttle was at capacity +1 with a child having to sit on her dad's lap.
Same great quaility and cleanliness you would expect from Holiday Inn Express.
We arrived at the airport Holiday Inn Express in Denver, CO and the staff member asked if we needed a wake up call or a complimentary shuttle pick up to the airport. We requested a 6 am shuttle pick up for our 7:30 am flight the next morning. She very bluntly said that there was limited seating for the shuttle and it was already full for that time slot. We asked if we could get 5:30 instead. She replied that the only shuttle that was still available was the 4:30. She did not offer to help in any way to make other arrangements and rejected all requests to accommodate us for our flight in the morning. We asked if they had agreements with any of the surrounding hotels for shuttles to which she stared blankly and refused to act on our behalf. After begging her to call the hotel next door instead of walking across dark parking lots, she finally called the hotel next door (in an angry mood) and easily got us on the shuttle without any trouble. She then assigned us the incorrect type of room and we had to return to the front desk for a room re-assignment. When we got on the shuttle in the morning, there was plenty of seating and no one was left behind. The staff when we checked in was unaccommodating, rude, and obviously well versed in dealing with this problem.
Guest reviews for Holiday Inn Express Hotel & Suites Denver Airport
different staff, different experience
Everyone
We stayed here 5 days ago and experienced​ unpleasant staff, but otherwise ok stay overall. This time the staff was efficient, friendly, and helpful without any attitude. The shuttle driver was efficient, no nonsense. Perfect for me. I don't need to chit chat. The only negative was that the pool was quite cold. However, the hot tub was perfect.
uncomfortable bed
Everyone
I chose this hotel based on the fact that my previous experience with this hotel chain had very comfortable beds which is my first priority. The bed was awful-lumpy and way too soft. The sheets were paper thin and the pillows were huge and also lumpy. I'd pay the extra buck and stay somewhere else. This place needs to replace their beds and pillows before I come back. The facility was otherwise nice, clean, and the breakfast was good.
very nice overall
Everyone
Clean, quiet functional fitness facility, better than average breakfast, quick checking big comfortable room and bed, and, a rarity, really nice pillows. Also good shuttle service to and from the airport.
clean but slow to respond to issues
Everyone
We had an issue where a light in the room shorted all the electronics in the room. When we called the front desk no one came until the morning.
kind of run down
Everyone
Very comfortable bed saved this faded and rundown HI Express. Front desk staff was indifferent, usually sitting and reading a paper rather than greeting guests. Breakfast staff were very friendly and hard working. This particular HI Express just wasn't up to the standard I've come to expect from the brand. Lots of other newer similarly priced hotels in the area that I would try next time I'm in Denver.
old , tired hotel needs work
Everyone
Stayed in three different rooms, all bad. First-door lock non functional Second -air conditioners non functional Third - smoke detector went off at 1 am due to weak battery. The employees were great and aware of all the issues there.... Not just mine.
tom's funeral
BusinessTravelers
Nice clean hotel LOOKED ALMOST BRAND NEW. FRONT STAFF EXCELLENT...................HOUSE KEEPING COULD USE A LITTLE HELP BREAKFAST STAFF ALSO EXCELLENT.
great for a night or two
Couples
Very clean. Convenient to airport. Good breakfast, comfortable bed. The reason I say it's only good for a night or two is because it has no microwave or refrigerator in the room. Other than that, we had zero complaints.
business layover
BusinessTravelers
Clean rooms, good staff. Close to several restaurants.
overnight pit stop between flights
Singles
Front desk staff were very friendly and helpful. Room was clean and comfortable. The complimentary shuttle service was very slow, but it was right before Christmas and a big storm had just moved through that section of the Rockies. The shuttle driver was very nice. My sense was that the hotel manager needed to give that division a little TLC.
Hello, Thank you for your review. I wanted to apologize for the negative experience you had here with us. I'm happy to hear that our staff provided great service under the circumstances. We are always working on updating, and repairing the hotel in order to ensure everything runs properly, and our guest are able to enjoy their stay to the fullest. I hope we will have a chance in the future to show you a much better experience. Thank you again for your feedback.