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Best Western Danbury/Bethel

2.5 out of 5.0

Recent guest reviews

It took us more than 20 minutes to be checked in because no one was at the front desk. After the woman at the counter finally appeared I got the sense she felt annoyed that we were there. Our room was very comfortable, cleanly and had all of the amenities found in other rooms. It had a desk and chair, a dresser with 3 drawers. Towels, mini soap, shampoo and conditioner with 2 bath bars. Two queen beds, a lounge chair, a smaller table that matched the desk, 4 pillows and an open closet space to hang your clothing. One mirror/sink/countertop space inside of the room and another sink in the bathroom. Also had a miniature refrigerator. Breakfast was decent and had a lot of selections. They are ADAMANT about making sure you are checked out of your room at exactly 11:00 the next day, we had a woman banging on our door. The cleaning staff was very friendly and courteous. Overall I'd say 7 out of 10.. in comparison to all of the other hotels i've stayed at.

This is second time at this hotel. Room was clean. Pillows were great. Hotel staff were very personable

Overall my experience was great. The bed left me a little stiff in the morning I knocked them a point for that. But it didn't affect my overall stay thanks to some ibuprofen. Breakfast was very good. I don't usually deviate from my toast and yogurt however the biscuits and gravy were calling. Overall a good value and I will stay there again next time I'm in Danbury Connecticut.

We looked for a place to park and the lot was plowed poorly. You could not see where to park and the lot was slippery. The lobby floor was a slip and fall hazard with no walk off mats for your wet, snowy feet. If you park in the rear lot to come in the door, you are greeted with hundreds of cigarette butts and nasty smoking odor. The room was clean except for the bathroom floor where I found a few long black hairs on the floor. The shower head is not adjustable, its old and has a terrible spray pattern. The room was ok, management needs to pay attention to the little things, maybe walk around the exterior more often and see what the guest see.

This hotel was perfect for a five day stay to visit family. The room was clean, comfortable, and had been remodeled. The complimentary breakfast had exactly what we expected.

Really enjoyed my time here, great breakfast! Cannot wait to go back! Comfortable beds! Very cozy! Great size rooms!

The staff, service, breakfast, room ...everything was great! We would be happy to stay here again. It's close to shopping, freeway access and dining. They deserve 6 stars 5 just isn't enough.

Stayed there for a family visit in Bethel. The staff was very nice and helpful with all request.The rooms where clean and fresh,they only change the sheets and do a full service cleaning every three days unless you ask for it. Breakfast is the usual hotel/ motel type, the pancake machine is cool! I would stay there again when in the area.

This is the 4th or 5th time we have stayed. We love it. Convenient to shopping. Target next door Wal-Mart down the road. Staff always friendly and takes good care of us

I've stayed at this location before and was very pleased with my room. My only issue with this stay is the air conditioning was very weak.

Continental breakfast was exceptional. High quality TV with lots of channels. Efficient housekeeping service. Only complaints: Hair dryer didn't work after 5th day. Security keyslot on convenient rear door was inoperative, forcing a lengthy walk around building to enter through front door. There was usually a stone placed to block the rear door from closing, making it ineffective as a security door.

Greeted by friendly, helpful staff. Room was always clean. Great starting-point for day-trips in all directions (Mystic Aquarium to Westchester Airport) as well as taking care of business in the area. Desk staff most helpful when we had to extend our stay. LOVED that coffee was always available!

we enjoyed ourselves. It was conveniently located by Interstate 84. The room was nice and comfortable. It had a small kitchenette which we need to prep food for our 18 month old. The Breakfast every morning was an added bonus. We will stay here again probably in September when we have to return to Connecticut

My girlfriend and I were quite impressed by the staff who were very 1) friendly and 2) accommodating. We were on a bit of a time crunch to check-in for a wedding / rehearsal and the staff did everything in their power to have our room ready earlier. Also, the jacuzzi suite is huge and very nice. I couldn't ask for friendlier staff, cleaner rooms or spacier, well-decored rooms. The rates are a bargain for what you get. Also, they offer free Sportscomplex for amenities and quite a substantial breakfast with eggs, sausage, croissants, bagels, donuts, cereal and pancakes.

We go here all the time! This visit our room was Blazing hot, we called the front desk and they Moved us to a better room. We appreciated Their immediate attention to us!!!

This hotel was clean and quiet. The bed and room were extremely comfortable. Average breakfast offerings.

Location is very accessible from I-84. Hotel Staff were very accommodating. The room was exceptionally clean. Morning Breakfast offering was tastefully presented.

Clean rooms, decent staff and good location for travelers. I slept well in a pretty comfy bed and enjoyed a quiet evening. Lots of close restaraunts to choose from and a gym next door.

We stayed two separate nights, bookending a road trip. The first stay was about perfect...the room was extremely clean, comfortable and quiet (albeit no frills). The second night, we had to change rooms because the antiquated room heater was extremely noisy. The staff was accomodating but the next room had similar issues...every time the heat kicked on it'd make a sound like a loud refrigerator compressor. There were other minor issues (the bathroom door wouldn't close, the card key reader didn't work properly and I couldn't get into my room). On the plus side, the beds were very comfortable. The hotel is near the interstate but you don't hear any road noise even in the rooms that face the highway. There's an awesome fitness facility which is free for guests. The continental breakfast was a little better than average. Lots of TV channels, including HBO. WiFi seemed to depend on where you are in the hotel. All in all, I think the place was OK for what I paid with a coupon, but I wouldn't stay there at full price.

It was a nice place to stay. We had a ground floor room and it was very quiet. No noise from the other rooms. The shower head was the only thing we had trouble with. I am short and could not adjust it for my height. But we would stay there again.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Bathtub

Queen 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Guest reviews for Best Western Danbury/Bethel

Everyone (5) Business (4) Couples (9) Family (5) Friends (2)
4

nice hotel

Everyone

It took us more than 20 minutes to be checked in because no one was at the front desk. After the woman at the counter finally appeared I got the sense she felt annoyed that we were there. Our room was very comfortable, cleanly and had all of the amenities found in other rooms. It had a desk and chair, a dresser with 3 drawers. Towels, mini soap, shampoo and conditioner with 2 bath bars. Two queen beds, a lounge chair, a smaller table that matched the desk, 4 pillows and an open closet space to hang your clothing. One mirror/sink/countertop space inside of the room and another sink in the bathroom. Also had a miniature refrigerator. Breakfast was decent and had a lot of selections. They are ADAMANT about making sure you are checked out of your room at exactly 11:00 the next day, we had a woman banging on our door. The cleaning staff was very friendly and courteous. Overall I'd say 7 out of 10.. in comparison to all of the other hotels i've stayed at.

By , from Connecticut on May 22, 2017

Review comment responded on May 24, 2017

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4

good hotel

Everyone

This is second time at this hotel. Room was clean. Pillows were great. Hotel staff were very personable

By , from Ma on Mar 1, 2017

Review comment responded on Mar 3, 2017

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

5

suited my needs.

Everyone

Overall my experience was great. The bed left me a little stiff in the morning I knocked them a point for that. But it didn't affect my overall stay thanks to some ibuprofen. Breakfast was very good. I don't usually deviate from my toast and yogurt however the biscuits and gravy were calling. Overall a good value and I will stay there again next time I'm in Danbury Connecticut.

By , from Northeast CT on Jan 26, 2017

Review comment responded on Feb 9, 2017

Mark, Thank you for completing the survey based on your stay with us. We aim to please every guest.

2

its a good value for the money but.....

Everyone

We looked for a place to park and the lot was plowed poorly. You could not see where to park and the lot was slippery. The lobby floor was a slip and fall hazard with no walk off mats for your wet, snowy feet. If you park in the rear lot to come in the door, you are greeted with hundreds of cigarette butts and nasty smoking odor. The room was clean except for the bathroom floor where I found a few long black hairs on the floor. The shower head is not adjustable, its old and has a terrible spray pattern. The room was ok, management needs to pay attention to the little things, maybe walk around the exterior more often and see what the guest see.

By , from CT on Jan 13, 2017

Review comment responded on Feb 9, 2017

Steve, Thank you for compelting the survey based on your stay with us. We appreciate the feedback that you left us and we will be taking care of these issues. We hope you'll consider staying with us again.

5

great no-frills hotel

Everyone

This hotel was perfect for a five day stay to visit family. The room was clean, comfortable, and had been remodeled. The complimentary breakfast had exactly what we expected.

By , from Wisconsin on Dec 12, 2016

Review comment responded on Feb 10, 2017

Kerri - Thank you for taking the time to write a review about our property. We aim to please all of our guests.

5

great family trip

Families

Really enjoyed my time here, great breakfast! Cannot wait to go back! Comfortable beds! Very cozy! Great size rooms!

By on Oct 16, 2015

5

wow!

BusinessTravelers

The staff, service, breakfast, room ...everything was great! We would be happy to stay here again. It's close to shopping, freeway access and dining. They deserve 6 stars 5 just isn't enough.

By on Sep 11, 2015

4

convenient to danbury area

Couples

Stayed there for a family visit in Bethel. The staff was very nice and helpful with all request.The rooms where clean and fresh,they only change the sheets and do a full service cleaning every three days unless you ask for it. Breakfast is the usual hotel/ motel type, the pancake machine is cool! I would stay there again when in the area.

By on Aug 13, 2015

5

we stay there all the time

Families

This is the 4th or 5th time we have stayed. We love it. Convenient to shopping. Target next door Wal-Mart down the road. Staff always friendly and takes good care of us

By on Jul 6, 2015

4

business stay

BusinessTravelers

I've stayed at this location before and was very pleased with my room. My only issue with this stay is the air conditioning was very weak.

By on May 7, 2015