Residence Inn Marriott Danbury3.0 out of 5.0
Recent guest reviews
I have stayed at this Residence Inn for many years. I have only had good experiences until this evening. I checked in late. I sat in the lobby and had sub par snacks and went to my room. I sat at the desk when not 10 minutes later, I got a call that I needed to leave ASAP as there was an emergency . I called the front desk and explained the situation , including I had not even unpacked, had not even sat on the bed. I was told she (Lauren) would have to call her general manager to see what they can do. I brought my keys up to check out , hearing the phones ringing off the hook as displaced local families were looking for a place to stay as they did not have electricity because of the storm. I told Lauren she would not have a problem selling my room 5 times over. Finally her GM called back and Mary Kay said I would have to be charged for my 5 minutes in the room. She explained that she didn't have housekeeping . I explained I sat in the lobby longer the I sat in the chair in the room, and that they were not worried about housekeeping for the chair in the lobby. I inquired why they would not want to help another local family by selling them the room I could not keep. All i got were " thats the rules." After explaining again that I didn't use the room, I was told " checked in." That is when I checked out. I was so aghast that they would not think and act outside the box under circumstances that would have helped local CT families. They were sold out. Yet, they didn't have to be. They had my room. I sincerely hope that a family who didn't need power for oxygen tanks or for a sick child was turned away because of " rules.".. I was instructed to call tomorrow or to expect a call from the GM. I am hopeful she will of the right thing. if so, I will write a follow up. For now, I am disappointed. Years ago, this would have never happened.
They have 2 washers. And 1 has been broke for weeks. And this is for a whole hotel. And the washing machines are probably at least 10 years old! They could go pick up another at a yard sale! I think for they could invest a bit more on washer and dryers. The could do stackable. Especially since you pay $2 to completely do a load of laundry. Which you usually have to wait in line... and hope you can wash your clothes.
stayed with family in a suite and found it overall very good. Staff exceptionally helpful. The road noise from the i84 highway was unfortunate but they moved us inspite of the busy schedule they had. The facilities are ok but are now a little dated and due for an update. Still very enjoyable stay and very convenient for many things.
Very close to a road that feeds a large mall + across the street from a gravel/earth products company + stick construction = a less than peaceful stay. The intent of the trip was to get away from campus for the weekend. For the $$, we could have booked two adjoining rooms at the Hilton Gardens....Oh, and the beds are terrible.
For those of us who are caught in the middle of what life throws at us, The Residence INN at Danbury is a perfect home away from home. It is in a great location minutes away from The Danbury Fair mall, groceries, fine dining and multi cuisine restaurants. Also the service is impeccable, friendly staff, prompt and thorough housecleaning. The suite is perfect for our family of four and kitchen is well stocked will cooking vessels, plates and silverware. In addition to all this, the property has a swimming pool and a jacuzzi and free breakfast. They also have an awesome dine in social running from Monday through Wednesday. These are usually well thought out menu items or local food trucks which cater to kids, picky eaters, vegetarians and strictly meat eaters. With young kids we were quite anxious about the unpredictable length of stay here but now we might leave this place with fond memories and high recommendations with plans of revisiting ;-)
We found the staff to be helpful and friendly. The rooms were typical Residence Inn with the terrible mattresses. I was impressed with the breakfast area. The food was nothing special but it was clean and well-stocked. We went down to breakfast right before close of service and everything was fully stocked! Good job!
We booked a two bedroom suite for a 3-night stay. After a long trip, I was looking forward to a swim and whirlpool (as advertised). Whirlpool was barely warm - a temperature suitable for swimming not whirlpool. So, on to the pool. I swim regularly so I'm more flexible with pool temps. Pool was too cold to swim! I was assured that temps would improve in a few hours. Two days later, same issues with water temps. The staff were pleasant and breakfast was welcomed and a plus. Don't bother bring a swim suit though. Suggest better lighting in the bathroom.
The staff couldn't have been more welcoming and accommodating. The evening Cafe staff were personable and helpful. The lobby and patio set ups are great for relaxing and meeting friends. The property is is a great location with a number of restaurants a shopping plaza.
Gohel and Mary Kay were helpful and hospitable. We had 2 softball teams gather in the lobby for a party over Memorial Day weekend and the staff was fantastic!! Thank you to everyone at the Danbury Residence Inn.
The manager could not have been nicer or more accomodating for my two softball teams I brought there for 2 nights (20+ girls, 30 adults) ... Allowed us common space usage and opened the buffet early and kept it open late to allow for our busy game schedule. Cant wait for next tournament in Danbury as we know where we are staying!
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 242 reviews