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Recent guest reviews

Outlets weren’t working and tv was out for over a day

On 2 of the 3 days we saw and photograph roaches crawling in our rooms. I was horrified. I did complain both times. The second time the desk person Lois was rude and out of line. She looked at my Information and said ooh youre from Brooklyn ny, i don't understand why you are so upset, yall have alot if roaches there. SMH. she also tried to continue this so called joke. I quickly shut her down and has filed a complaint against her, and her comments.

I always enjoy staying at this Aloft Las Colinas. Love their pet friendliness! Such a safe area and lots of restaurants to choose from. Highly recommend this Aloft location!!

I love how there’s things to do near the area, and it’s very peaceful and safe! Staff is super welcoming and kind, thank you for making our stay wonderful!

Wish they had a microwave in each room. But not a major issue as there is one downstairs.

I was somewhat of a regular but no more, you changed shower heads, they are worse than home. You have cheapened on sheets, now paper thin, lastly have to request house keeping. All this for the worse and charge more, it’s a shame, greed over quality.

It's uniquely located off the main road with several eating spots around. But right when you walk in, its like they are advertising for pets to stay there not adults. They go too for in my opinion to attract pet owners to stay there not taking consideration that not all ppl like animals and are allergic to pet hair. It's sicken to me tobeven think of sleeping in a bed that some animal may have slept in. Adults are enough!

Good location, easy and convenient parking. A little weirded out by the joining room, but overall satisfied! "Tiff's Treats" is a must try :)

Bartender and host at check-in were great and eager to assist with our needs.

The staff was wonderful! The location is convenient as there are quick eats nearby. Avoid room 313 as there is a noise that we thought was water draining thru the pipes. Quite loud and steady.

Fast check in friendly staff clean no bugs loved it

The room was pretty spacious for two adults and two small dogs. We had room for their crates to be out of the way. It had a small refrigerator but I didn't see a coffee/tea maker. Maybe they removed it due to Covid. The only thing I didn't prefer, and it's just my personal taste, the hallway walls are painted a very dark brown and the carpet is dark so it makes the hallway seem dark.

No communication from staff in regards to what is done with getting linen, towels, no trash bags in room. No microwave in room. Prepaid for breakfast prior to coming but was charged every morning if at all was something there to eat. A few times there was no cook in the kitchen but still was charged for it. Could have done better. Have stayed in better hotels.

Great and friendly staff. Safe location. Corner store not far from hotel aswell as good fastfood restaurants. We got to enjoy the pool. Room was nice but pillows were too soft and flattened quickly. A/C unit was loud but kept the room cold, other than that I'd definitely stay again. Loved the pet friendliness!!!

The customer service was amazing, the room lay out was good. And the employees were very friendly and welcoming

E John Carpenter Fwy Irving TX

Hotel highlights

  • Close to Toyota Music Factory and Irving Convention Center
  • Free WiFi and wired Internet in rooms and public areas
  • Free uncovered self parking
  • Bar/lounge

Located in Las Colinas, Aloft Las Colinas is 0.8 mi (1.3 km) from Toyota Music Factory and within a 15-minute drive of other popular attractions like Dallas World Aquarium. This 136-room, 3-star hotel has an outdoor pool along with a 24-hour gym and free in-room WiFi.


Dining

Start your day off with cooked-to-order breakfast, available for a fee. At the end of the day, the bar/lounge is a great place to grab a drink.


Rooms

All 136 rooms provide refrigerators, coffee makers, and free local calls. Guests can expect 50-inch LCD TVs with cable channels and Netflix, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include laptop-compatible safes, ironing boards, and desks.


Property features

Guests of Aloft Las Colinas have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking and a free area shuttle. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.

Room options

aloft, Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

aloft, Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Aloft Las Colinas

Everyone (9) Couples (6) Family (7)
2
Partner Couples Business Business

Outlets weren’t working and tv was out for over a day

By on Feb 17, 2022

Review comment responded on Feb 17, 2022

Dear Adam, We want to thank you for taking the time to share details with us about your stay at the Aloft Las Colinas. We do apologize that we came up short during the check in process. Rest assure this is an isolated incident and we are using it as a training moment for our maintenance team. As for the tvs unfortunately that was a unforeseen global issue with all Marriott properties on that day and was resolved the same day. We take great pride in providing all guests with a memorable stay at our hotel, and hope you would give our property another chance so that you can have the stay that you deserve.

2
Family

On 2 of the 3 days we saw and photograph roaches crawling in our rooms. I was horrified. I did complain both times. The second time the desk person Lois was rude and out of line. She looked at my Information and said ooh youre from Brooklyn ny, i don't understand why you are so upset, yall have alot if roaches there. SMH. she also tried to continue this so called joke. I quickly shut her down and has filed a complaint against her, and her comments.

By on Feb 1, 2022

Review comment responded on Feb 2, 2022

Dear Sonora L., We would first of all like to thank you for choosing to stay at the Aloft Las Colinas. Thank you for also bringing up this customer service experience to our attention as well. We do greatly apologize at the end of your stay you experienced a customer service experience that was not what we have come to expect from our associates when handling these situations. Rest assured we will be using this as a training moment for all our staff members and will be re-training all of them. We do hope we have another opportunity to make this stay right for you the next time you’re in town. Our staff takes great pride in providing all guests a memorable experience at our hotel.

5
Partner Couples

I always enjoy staying at this Aloft Las Colinas. Love their pet friendliness! Such a safe area and lots of restaurants to choose from. Highly recommend this Aloft location!!

By , from Houston on Jan 13, 2022

Review comment responded on Jan 13, 2022

Dear Percilla, We want to thank you for taking time to share with us your recent stay at the Aloft Las Colinas. Our staff takes great pride in providing guest memorable experiences that makes them want to return again and again. We look forward to having you stay with us the next time your travels bring you to the Las Colinas area. Thank

5
Family

I love how there’s things to do near the area, and it’s very peaceful and safe! Staff is super welcoming and kind, thank you for making our stay wonderful!

By on Jan 5, 2022

Review comment responded on Jan 5, 2022

Dear Karina, We would like to thank you for taking time to share with us your recent stay at the Aloft Las Colinas. We are delighted to hear everything with your stay was up to your expectations. We look forward to seeing you the next time your travels bring you to the Aloft Las Colinas.

5
Family Friends

Wish they had a microwave in each room. But not a major issue as there is one downstairs.

By on Dec 15, 2021

Review comment responded on Dec 15, 2021

Dear Balasubramaaniam, We want to thank you for taking the time to share with us your recent stay at the Aloft Las Colinas. We do apologize that we came up short during your recent stay as we strive to ensure we provide all guest with a memorable experience. The Aloft hotels are slightly different then your typical hotel. Aloft was created based on the modern architecture design style reflecting a contemporary/boutique style. We do hope we have the opportunity for you to stay with us the next time your travels bring you to the Las Colinas area.

4
Everyone

By on Dec 3, 2021

3
Everyone

I was somewhat of a regular but no more, you changed shower heads, they are worse than home. You have cheapened on sheets, now paper thin, lastly have to request house keeping. All this for the worse and charge more, it’s a shame, greed over quality.

By on Nov 29, 2021

Review comment responded on Nov 30, 2021

Dear Kenneth, We do apologize that we came up short in the housekeeping satisfaction during your recent stay as we strive to ensure we provide all guest with a memorable experience. We will definitely use this issue as a training opportunity with our staff. The safety and well-being of our guests during these unprecedented times is our top priority. Some services (such as housekeeping servicing rooms) and facilities (coffee makers, bottled waters) have been limited to help safeguard our guests health and minimize risks. Although some services are limited, we stay focused on the comfort and easy access for our guests. Our front desk agents are committed in providing fresh towels or other room amenities for our guests with a quick call to the Aloha Front Desk. As for the maintenance/housekeeping issue please rest assure that this will be brought to the appropriate leadership so that we can ensure a comfortable stay for future guests.

1
Everyone

It's uniquely located off the main road with several eating spots around. But right when you walk in, its like they are advertising for pets to stay there not adults. They go too for in my opinion to attract pet owners to stay there not taking consideration that not all ppl like animals and are allergic to pet hair. It's sicken to me tobeven think of sleeping in a bed that some animal may have slept in. Adults are enough!

By on Nov 8, 2021

Review comment responded on Nov 9, 2021

Dear Rochelle, We want to thank you for taking the time to share details with us about your stay at the Aloft Las Colinas. We do apologize that we came up short during your stay. The brand Aloft is a pet friendly hotel so we welcome travelers with and with out pets. We do however keep pets on the lower floors, and our housekeeping do deep clean each room after check out. We take great pride in providing all guests with a memorable stay at our hotel, and hope we have another opportunity to make this stay right for you the next time you’re in town.

4
Partner Couples

Good location, easy and convenient parking. A little weirded out by the joining room, but overall satisfied! "Tiff's Treats" is a must try :)

By on Oct 6, 2021

Review comment responded on Oct 6, 2021

Dear Vanessa, Thank you for choosing to stay at the Aloft Las Colinas and providing your feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Our apologies for the joining room, for future reference you can ask the front desk if you can be placed in a non-joing room. Once again, thank you for taking the time to share your feedback. We hope to see you again should your travels bring you back to the Las Colinas area.

5
Family

Bartender and host at check-in were great and eager to assist with our needs.

By on Oct 4, 2021

Review comment responded on Oct 5, 2021

Dear Valued Guest, Thank you for taking time to share with us your recent experience at the Aloft Las Colinas. These comments will be shared with the staff to continue to inspire them to deliver memorable stays to all guest. We look forward to seeing you the next time your travels bring you the Las Colinas Area. Thank you, The Aloft Las Colinas Team

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