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Carlisle Station Hotel, Sure Hotel Collection by BW

3.0 star property

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Photo gallery for Carlisle Station Hotel, Sure Hotel Collection by BW

Front of property
Spa
Pub
Lobby
Suite, 1 Double Bed, Non Smoking | Desk, iron/ironing board, Internet, bed sheets

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Parking available
  • Business services

Explore the area

View in a map
Court Square, Carlisle, England, CA1 1QY
  • Place, Carlisle Cathedral
    ‪8 min walk‬
  • Place, The Sands Centre
    ‪12 min walk‬
  • Place, Carlisle Castle
    ‪12 min walk‬
  • Airport, Carlisle (CAX)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | Desk, iron/ironing board, Internet, bed sheets

Standard Room, 1 Twin Bed, Non Smoking

8.6 out of 10
Excellent
(21 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking | Desk, iron/ironing board, Internet, bed sheets

Suite, 1 Double Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, Internet, bed sheets

Standard Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(42 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, Internet, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds)

Executive Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds) | Desk, iron/ironing board, Internet, bed sheets

Executive Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Carlisle

Carlisle Station Hotel, Sure Hotel Collection by BW places you within a 15-minute stroll of popular sights such as Carlisle Cathedral and AMF Bowling. This 70-room, 3-star hotel welcomes guests with conveniences like a restaurant, coffee/tea in a common area, and express check-out.

What's nearby

  • University of Cumbria - 7 min walk - 0.4 miles
  • Carlisle Cathedral - 8 min walk - 0.4 miles
  • Bitts Park - 11 min walk - 0.6 miles
  • The Sands Centre - 12 min walk - 0.7 miles
  • Carlisle Castle - 12 min walk - 0.7 miles

Getting around

  • Carlisle Station - 1 min walk
  • Newcastle Intl. Airport (NCL) - 79 min drive

Restaurants

  • ‪The Thin White Duke - ‬3 min walk
  • ‪The William Rufus - ‬1 min walk
  • ‪Woodrow Wilson - ‬2 min walk
  • ‪The Griffin - ‬1 min walk
  • ‪Casa Romana - ‬2 min walk

About this property

Carlisle Station Hotel, Sure Hotel Collection by BW

Guests of Carlisle Station Hotel, Sure Hotel Collection by BW enjoy access to free WiFi in public areas, meeting rooms, and conference space. Self parking is available for GBP 12 per day. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include coffee/tea in a common area, express check-out, and a banquet hall.
Guests can expect to find 32-inch LED TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, ironing boards, and desks are also standard.

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7.4 out of 10, Good, 1,007 reviews
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The price is $60
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (GBP 12 per day)
  • Limited onsite self parking

Food and drink

  • Weekend English breakfast available 7:30 AM to 9:30 AM for a fee: GBP 10 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Breakfast Room
  • Main Bar

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 54 square feet of conference space
  • Meeting rooms

Accessibility

  • Elevator

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Construction is underway at Carlisle Train Station and there may be noise disturbance in and around the station area.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 15 per pet, per night
  • Dogs only
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for English breakfast: approximately GBP 10 per person
  • Self parking fee: GBP 12 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Nearby construction work may cause some noise disturbance.
  • No cribs or infant beds are available.
  • Parking has height restrictions.

Property is also known as

Carlisle Hallmark
Carlisle Hallmark Hotel
Hallmark Carlisle
Hallmark Carlisle Hotel
Hallmark Hotel Carlisle
Hotel Hallmark Carlisle
Hallmark Hotel Carlisle
Carlisle Sure Hotel Collection by Best Western
Carlisle Station Hotel, Sure Hotel Collection by BW Hotel
Carlisle Station Hotel, Sure Hotel Collection by BW Carlisle

Frequently asked questions

What is there to do close to Carlisle Station Hotel, Sure Hotel Collection by BW?

This hotel in Carlisle is within a 10-minute walk of Tullie House Museum and Gallery, Green Market, and Carlisle Guildhall. You'll also find Bitts Park and The Sands Centre less than a mile away.

Is parking available on site at Carlisle Station Hotel, Sure Hotel Collection by BW?

Yes, parking is offered for GBP 12 per day.

Does Carlisle Station Hotel, Sure Hotel Collection by BW include a casino on the premises?

No, Carlisle Station Hotel, Sure Hotel Collection by BW doesn't have a casino.

Is there an indoor pool at Carlisle Station Hotel, Sure Hotel Collection by BW?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Carlisle Station Hotel, Sure Hotel Collection by BW?

Couples staying at this hotel will appreciate amenities like a bar plus some guestrooms include minibars with free items and city views.

Are there hot tubs at Carlisle Station Hotel, Sure Hotel Collection by BW?

No, there isn't a spa tub at this hotel.

Does Carlisle Station Hotel, Sure Hotel Collection by BW have a restaurant that serves breakfast?

Yes, Carlisle Station Hotel, Sure Hotel Collection by BW serves an English breakfast for a surcharge on weekend mornings at Breakfast Room.

Does Carlisle Station Hotel, Sure Hotel Collection by BW allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Carlisle Station Hotel, Sure Hotel Collection by BW for a fee of GBP 15 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Carlisle Station Hotel, Sure Hotel Collection by BW?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Carlisle Station Hotel, Sure Hotel Collection by BW?

The closest major airport to Carlisle Station Hotel, Sure Hotel Collection by BW is Carlisle (CAX), which is 7.9 mi away (19 minutes by car).

Are there rooms with balconies at Carlisle Station Hotel, Sure Hotel Collection by BW?

No, at Carlisle Station Hotel, Sure Hotel Collection by BW, there aren't any guestrooms that list a balcony.

Does Carlisle Station Hotel, Sure Hotel Collection by BW have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Carlisle Station Hotel, Sure Hotel Collection by BW.

Carlisle Station Hotel, Sure Hotel Collection by BW Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 295 out of 1005 reviews
Rating 8 - Good. 355 out of 1005 reviews
Rating 6 - Okay. 175 out of 1005 reviews
Rating 4 - Poor. 105 out of 1005 reviews
Rating 2 - Terrible. 75 out of 1005 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Richard

Stayed 1 night in Nov 2025

10/10 Excellent

James, Yeovil

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel in a fantastic location for the city and train station. Staff were friendly and very helpful. The ladies on reception made a real difference by leaving my boy sweets whilst we were out due to him missing out on trick or treating. Will definitely be back again
Stayed 3 nights in Oct 2025

8/10 Good

James

Stayed 1 night in Oct 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities
Most enjoyable stay
Stayed 1 night in Nov 2025

8/10 Good

SHIRLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Parking £12 for 24hrs
Stayed 1 night in Nov 2025

8/10 Good

Felix

Liked: Cleanliness, staff & service, room comfort
The staff were nice, great location. Room was a bit bare and showing it's age
Stayed 1 night in Nov 2025

6/10 Okay

dale

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The windows need to be double glazed to help stop the noise from outside
Stayed 4 nights in Oct 2025

2/10 Terrible

Paul

Stayed 1 night in Oct 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities
Clean comfortable hotel, perfect location to catch the early train
Stayed 1 night in Oct 2025

6/10 Okay

M

Liked: Cleanliness
Did not have breakfast. With the price being charged thought it was outrageous that you have to pay extra. The room was dated. Some of the furniture looked old & out of place. Walked into a small chest of drawers that sticking out further than the wall, walked into the edge of the tv twice. Bathroom really out dated
Stayed 2 nights in Oct 2025

6/10 Okay

antony

Traveled with group
Room are starting to look tired and could do with a revamp
Stayed 1 night in Oct 2025

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Patricia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a lot of cobwebs in the bedroom’s light fixtures. The room was extremely hot. We were told to open the window but, even doing that did not cool the room and let all of the railroad and street noise in. The door to our room stuck every time we tried to open it. We had to use shoulder force to open it. Not good for older people.
Stayed 4 nights in Sep 2025

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Didnt need parking got the train . Drinks where go

Stayed 1 night in Oct 2025

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Dallas

Liked: Cleanliness, property conditions & facilities
Easy to get to Taco Bell from here. The floors creaked a lot in the room though.
Stayed 1 night in Aug 2025

10/10 Excellent

Katharine

Stayed 1 night in Oct 2025

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
This has obviously has money spent on updating since I last stayed here. Was very impressed that they had a promotion about not changing Towels and you get a free drink. Service was just about Average reported TV not working and Window stuck open and nobody dealt with it in three days. Checking out got attitude from reception and when asked to buy was told bar was closed as I was now non guest (by same lady foing my check out.
Stayed 3 nights in Sep 2025

8/10 Good

Shirley, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
The location was excellent for us due to traveling by train, as it was right outside the station. The two ladies at the front desk were amazing and had a good sense of humour. Our room looked out to an amazing view of the Citadel. The beds were really comfortable and big for twins. The breakfast was great.Walking distance to shopping was convenient. I just wish we would have booked extra nights here. The only downside was the bathroom, as it was in need of some repair.
Stayed 1 night in Sep 2025

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, large rooms
Stayed 1 night in Oct 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy to find and convenient for my late arrival
Stayed 1 night in Sep 2025

8/10 Good

Kevin

Liked: Staff & service
The property is somewhat run down, the window frames were very tatty and our shower control was cracked (although still working)
Stayed 1 night in Sep 2025

6/10 Okay

Agnes

Traveled with family
Liked: Cleanliness

Cheap stay but beware very noisy

Reasonable price Centrally located Sleep not great Pillows not comfortable too hard both types Dray barrel change clanging early hours for two hours
Stayed 1 night in Sep 2025

10/10 Excellent

PAUL

Stayed 1 night in Sep 2025

4/10 Poor

Steve

Go somewhere else!

Room adequate but was internal with no view, Bathroom small and had no hot water for shower in evening. Breakfast was buffet style and absolute disaster with staff not refilling food and had to be asked to do so as there were empty trays with nothing to choose from. When they did eventually refill, the bacon and sausage were cold. Very disappointing overall as this was for a birthday treat. :(
Stayed 1 night in Sep 2025

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