My husband and I checked in together. Upon arrival at baggage claim, my suitcase did not appear for an hour. I asked a United rep to track my bag and he (David) was very helpful. When my fairly new Travelpro bag arrived at baggage claim an hour after our arrival, it was damaged beyond repair. I will now have to shop for new luggage. Apparently six or more United Express flights arrived at the same time and my suitcase was bottlenecked in the carousel. The flight was wonderful and check in was a breeze. The flight attendants were very pleasant. Finding my broken suitcase was not the best ending to an otherwise delightful trip home.