Absolutely horrific experience. Went through extensive lengths to coordinate a late arrival. Had to fill out a word document that just had embedded pictures that had to be converted to .pdf to be able to fill outback anythong. Called twice to try to just give credit card information over the phone. They would not allow it. The office is supposed to be open from 8:30AM to 8:00PM to Ben able to coordinate for late arrivals (all arrivals are late as the only flight into the island right now lands at 11:15 PM. Then, after 3 calls and a fully filled out form, we arrive and are wscorted to a room that has NO RUNNING WATER at all (any facet or toilet), beds that are not made at all, and absolutely no sheets or pillow cases anywhere in the room. After a walk back down to the after hours security and maintenance man... and 1.5 hours later, we finally got brown running water and sheets and pillow cases delivered. For $250/night, we were supposed to get a room with a king size bed, a queen pullout, and two bathrooms... what we got was a substandard camping room with no sheets or amenities. it would have been better just to wait on the Sandals couches next door until our checkin time there. I tried to complain and rectify the situation with the night security guard... he said I’d have to take it up with the office in the morning. One problem... they are closed all day Sunday so no ability to get a refund or complain. I am going to contest the charge with my credit card company.