The hotel was beautiful and very well maintained. The staff were courteous, friendly, knowledgeable, professional and helpful. The food was excellent and having a breakfast buffet on the property was phenomenal. We enjoyed are stay completely and have already recommended this hotel.
Clean and as expected
I walked into my room and it was filthy. Bed was unmade, pillows were dirty and the comforter was balled up and sitting on a table.
We stayed for 4 nights and never received room service. We were told because of COVID they don’t clean your room unless you’re there for 5 nights. The hot tub also wasn’t working. That was disappointing. We did really enjoy the restaurant and service from Sam. The food was delicious!
Had all of the room amenities that were listed on the website. The room and hotel was very clean. The bed was very comfortable.
Very happy with my stay there. Location was good, hotel was clean and bed was comfortable.
Propety was very clean. Room was spacious. Staff was friendly and prompt
Second time at the property and it was great— again! Avis and Kyle greeted us warmly when we arrived. We’ve been visiting the area to scout locations for a possible relocation so we would like to stay there again.
Staff was wonderful and Ms Avis (I believe her name was) was exceptionally great. She specifically made our experience one to remember. Thanks!!
The rooms are not soundproof. Heard people out in the hall late at night and early morning.
Avis was excellent!! The property was very nice and clean
Great property! Location was perfect for us, the room was in great shape and offered everything we needed.
We were very comfortable in this hotel. The staff was very helpful and the restaurant has very good food.
Everything was great. The only minor issue was that none of the USB charger ports in the room would work.
Nice and clean... smells good...comfortable bed, fluffy pillows... excellent night sleep
Room was very spacious with a comfortable bed. Also, had different pillow options on bed which I thought was a nice touch, as I do not care for the soft pillows which are usually provided at hotels.
Memorial Hermann is within a mile (2 km) of Crowne Plaza Shenandoah, an IHG Hotel, and other popular sites like Market Street are within a couple of miles (3 km). This 3.5-star hotel welcomes guests with 152 rooms and conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
In addition to a restaurant onsite, there is also a cocktail bar where you can enjoy a drink. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.
The 152 accommodations feature sitting areas. Guests can expect to find free WiFi and 42-inch flat-screen TVs with satellite channels and pay movies. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves, refrigerators, and coffee makers.
At Crowne Plaza Shenandoah, an IHG Hotel, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include 5 meeting rooms, conference space, and a business center.
The hotel was beautiful and very well maintained. The staff were courteous, friendly, knowledgeable, professional and helpful. The food was excellent and having a breakfast buffet on the property was phenomenal. We enjoyed are stay completely and have already recommended this hotel.
Clean and as expected
I walked into my room and it was filthy. Bed was unmade, pillows were dirty and the comforter was balled up and sitting on a table.
We stayed for 4 nights and never received room service. We were told because of COVID they don’t clean your room unless you’re there for 5 nights. The hot tub also wasn’t working. That was disappointing. We did really enjoy the restaurant and service from Sam. The food was delicious!
Had all of the room amenities that were listed on the website. The room and hotel was very clean. The bed was very comfortable.
Very happy with my stay there. Location was good, hotel was clean and bed was comfortable.
Propety was very clean. Room was spacious. Staff was friendly and prompt
Second time at the property and it was great— again! Avis and Kyle greeted us warmly when we arrived. We’ve been visiting the area to scout locations for a possible relocation so we would like to stay there again.
Staff was wonderful and Ms Avis (I believe her name was) was exceptionally great. She specifically made our experience one to remember. Thanks!!
Thank you for your feedback we hope to see you again :)
Thank you for letting us know about your stay. We appreciate the honest feedback and will address the items you have brought to our attention.