Clean, comfortable room, with the luxury of a full size fridge with an ice-maker. Front-end staff were very friendly responsive to requests...certainly another reason that I’d want to return here. The major negative is the godawful WiFi...having to constantly log on to a system that offers sloth-like net speed is ridiculous, equalled only by the mediocre channel selection on the tv...but then this is AT&T. So, good room, good service undermined by pathetic media systems.
Quite and relaxing it was a pleasure to stay there i would love too comw back again
Our stay here was good for the most part. The whole area around the hotel had this terrible smell, but at least the room smelled fresh. The pillows on the bed weren't comfortable at all for my husband or I so we didn't sleep that well.They were WAY too soft, with no firmer options like most hotels. They had a free breakfast but we found it wasn't that good. Pancakes were those reheated kind that are very dense so hard to eat. The location was very convenient though. I guess I expected better from the Hyatt, because we have always had wonderful stays in their hotels in the past
The breakfast was very good and the staff were extremely courteous at all times.
Location is convenient. Excellent breakfast. Everyone friendly. Exercise room just okay, with one treadmill broken.
The studio room was great, very clean, comfortable bed. I didn't like" noise. The walls are very thin and you can hear other guests. Can't open the window because the noise from the street is excruciating: you won't be able to sleep. A/c - heater is too loud as well, no central air, the wall unit which is pretty obsolete of course. The toilet would start running by itself after some intervals of time, disturbance at night, and you're too tired to get up and ask for another room, would ruin your sleep completely. So toughened it up and slept. told the reception desk in the morning upon checking out to send someone fix it, so that other guests wouldn't have to deal with it. Didn't use the pool, no time for that, so can't comment on that. Breakfast was good, very convenient.
It’s nice and clean. Close to restaurants and shops. The check in was very curt and did not tell me when check out was. But otherwise it was good.
The only issue with my room was it was only stocked with decaf coffee! Other than that, great stay.
Check in was a breeze. It may not be a big deal but there was no bacon at breakfast and waffle maker was so slow.
The staff went above and beyond to be extra accommodating to us during a last minute booking and stay. Cynthia went so above and beyond it was a genuine act of kindness that made a huge difference in our lives on a night when we Showed up amid a terrible personal crisis with no where else to go. Thank you.
Cleanliness and comfort were good; the complementary breakfast was satisfying.
Ok Hotel - not great...not terrible either. The staff were very friendly/nice and the place was clean. No issues with Wif and the breakfast was good. The king bed was VERY FIRM! Again, not terrible but a mattress topper would have gone a long way. The pillows/sheets were below average...meh. And the sofa was soo uncomfortable. There was no way to sit on it comfortably. But it did give the incentive to get out and explore. Because the units have kitchens...the hallways can smell from cooking I guess. There was a smell on the 3rd floor hallway that just slapped me in the face when I got off the elevator.
super helpful staff and great location I would stay there again for sure!
Parking is limited at night. Had several issues with our room. The phone and tv remote did not work. Also unable to make ice because it too was broken. Most importantly the dead bolt wouldn’t latch. On the positive side, We enjoyed the breakfast buffet, especially the omelette bar and waffle station.
HYATT house Pleasant Hill places you within 2 miles (3 km) of Lindsay Wildlife Museum and Sunvalley Shopping Center. This 142-room, 3-star hotel welcomes guests with free breakfast, an outdoor pool, and a 24-hour fitness center.
Start your day off right with a free on-the-go breakfast, served on weekends from 7:00 AM to 10:00 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant.
All 142 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. 32-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include coffee makers, free newspapers, and phones.
Guests staying at HYATT house Pleasant Hill enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include conference space, a 24-hour business center, and a free grocery shopping service.
Clean, comfortable room, with the luxury of a full size fridge with an ice-maker. Front-end staff were very friendly responsive to requests...certainly another reason that I’d want to return here. The major negative is the godawful WiFi...having to constantly log on to a system that offers sloth-like net speed is ridiculous, equalled only by the mediocre channel selection on the tv...but then this is AT&T. So, good room, good service undermined by pathetic media systems.
Quite and relaxing it was a pleasure to stay there i would love too comw back again
Thank you for your stay and nice feedback. I hope you will come see us again soon!
Thank you for your stay and your feedback. service. Come see us again soon.
Thank you for your stay. I hope you enjoyed your visit. Please come back and see us soon!
Thank you for choosing Hyatt House as your home away from hope. It was our pleasure to accommodate you as a guest and look forward to seeing you again in the future.
Our stay here was good for the most part. The whole area around the hotel had this terrible smell, but at least the room smelled fresh. The pillows on the bed weren't comfortable at all for my husband or I so we didn't sleep that well.They were WAY too soft, with no firmer options like most hotels. They had a free breakfast but we found it wasn't that good. Pancakes were those reheated kind that are very dense so hard to eat. The location was very convenient though. I guess I expected better from the Hyatt, because we have always had wonderful stays in their hotels in the past
Thank you for providing feedback regarding your recent stay at our hotel. We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you as this is not the norm. Again, we apologize for the inconvenience during your stay and hope to see you during your next visit. If we can provide any assistance, please contact us directly.
The breakfast was very good and the staff were extremely courteous at all times.
Thank you for your feedback regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We greatly appreciate your kind words and they will be celebrated with the entire team. If we can be of any assistance to you, please feel free to contact us. We look forward to being of service to you in the near future.
Location is convenient. Excellent breakfast. Everyone friendly. Exercise room just okay, with one treadmill broken.
Thank you for being our guest and sharing your experience. We are delighted to hear you enjoyed your stay and our breakfast. We will look into the broken treadmill. We look forward to welcoming you back to the hotel again soon when your travels brings you back to the Pleasant Hill area. Happy Holidays!
Thank you for taking time out of your schedule to do the survey. In the future, we will do our best to make your stay more pleasant.
The studio room was great, very clean, comfortable bed. I didn't like" noise. The walls are very thin and you can hear other guests. Can't open the window because the noise from the street is excruciating: you won't be able to sleep. A/c - heater is too loud as well, no central air, the wall unit which is pretty obsolete of course. The toilet would start running by itself after some intervals of time, disturbance at night, and you're too tired to get up and ask for another room, would ruin your sleep completely. So toughened it up and slept. told the reception desk in the morning upon checking out to send someone fix it, so that other guests wouldn't have to deal with it. Didn't use the pool, no time for that, so can't comment on that. Breakfast was good, very convenient.
I do apologize for the noise that kept you awake at night. We will do our very best to make your next stay more enjoyable.
Thank you so much for your stay and kind feedback. I have noted your concerns as well. Please come see us again soon.