everything was great only thing missing is a pool
Staff was excellent. The check in process was also excellent and professional!
Awesome everything! Especially the staff
Everything was nice. Convenience stores and restaurants.
No pool or hot tub as advertised. No sitting area, no coffee cups, no where to go hang out on property was shown, no map or ementies were offered or mentioned. Room was xlean and nice. Pillows were ok, not great.devor is nice. Would not return.
Check-in process was too slow. Desk staff was inattentive and spent a minute making idle chit-chat with another worker while I was standing there with the form I had signed waiting for him to take it. Point-of-sales terminal said it took Apple Pay but in fact it did not, so this was not contact-less check-in at all. Property has deteriorated now that it is a Sonesta instead of a Marriott.
Convenient for our visit. Quiet and comfortable and well located.
Verdant thermostat in each room is a Placebo. It reads 81 when actual temperature is 70. Rooms and hallways freezing cold. One hotel staff elderly senior man with foreign accent is disrespectful and has a negative condescending attitude. He fails to check reservations, cant answer basic questions and has no business at front desk.
Hotel staff is nice. Except old guy with black hair is arrogant. No wifi for many hours. Elevator can be slow.
All our guesys freezing cold. Rooms have a temperature control but guests canmot control it. Verdant Thermostat falsely reads 80 81 82 - compare with temperature app and rooms 71 degrees. weather is freezing cold outside. Front desk is useless staff. Horrible experience.
Would have liked an electrical outlet in bathroom for night light Lighting over vanity sink was rather dark-difficult for make up application Only mirrors were in vanity sink/closet area so only 1 person could get ready at a time small mirror in bedroom would be helpful Phone: directory indicators seemed off: when I pressed 3 for assistance the recorded message told me I had no messages-took several attempts to reach front desk- Cafe staff both for breakfast and evening were very nice and polite even though they were very busy as a busload of guests all arrived at the same time Elevators were awful--could use some attention (why the light foam on the elevator floor?)
It was a great weekend getaway for dinner with my wife and a basketball tournament for our son🏀🏀,we had a great time.
It was quiet, yet located close to the freeway, food and shopping. Very clean and safe. 24 hour pool. I have no complaints. :)
Excellent customer service and very clean rooms. The parking is big and you do not need parking validation. Very calm neighborhood and it is walking distance from a movie theater and restaurants.
We were disappointed in the size of the room and the amenities. there were only paper cups in the room and bottled water at 3.50 a bottle. No refrigerator or microwave. Maybe we spoiled by the Best Western with breakfast included and a large room. Room was clean though/
my stay was simply the 'night-after-Thanksgiving' category. it was a convenient location near my oldest son's house in Pleasant Hill. everything about the room was typical. however, a few guest observations 1) the room was fresh, clean, and there were no stale odors 2) the bed was firm and very, very comfortable and 3) although I didn't stay for breakfast, it sure was smelling tasty as I exited the lobby. saude!
Very satisfied and would highly recommend this hotel.
Sonesta Select Pleasant Hill places you within 3 miles (5 km) of popular attractions like Six Flags Hurricane Harbor Concord and California Grand Casino. This 135-room, 3-star hotel has a coffee shop/café, a 24-hour gym, and free in-room WiFi.
Start each morning off right with cooked-to-order breakfast served for a fee. You can get a quick energy boost at the coffee shop/café.
All 135 rooms provide refrigerators, coffee makers, and free weekday newspapers. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Free local calls, ironing boards, and desks are also standard. Housekeeping is available on request.
Sonesta Select Pleasant Hill features a 24-hour gym, free WiFi in public areas, and conference space. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include express check-out, free newspapers, and laundry facilities.
everything was great only thing missing is a pool
Staff was excellent. The check in process was also excellent and professional!
Awesome everything! Especially the staff
Everything was nice. Convenience stores and restaurants.
No pool or hot tub as advertised. No sitting area, no coffee cups, no where to go hang out on property was shown, no map or ementies were offered or mentioned. Room was xlean and nice. Pillows were ok, not great.devor is nice. Would not return.
Check-in process was too slow. Desk staff was inattentive and spent a minute making idle chit-chat with another worker while I was standing there with the form I had signed waiting for him to take it. Point-of-sales terminal said it took Apple Pay but in fact it did not, so this was not contact-less check-in at all. Property has deteriorated now that it is a Sonesta instead of a Marriott.
Thank you for the high score. Please let us know what we could have done to make your rating a full 10. . Be on the look out for our 22 year hotel renovation starting in March 2020. Hope to see you soon
Convenient for our visit. Quiet and comfortable and well located.
Thank you for the 5 our of 5 rating. We appreciate the score an hope to see you at one of our Marriott properties soon!
We were sad to see your overall rating of our hotel. Based upon your score. Would you be so kind to contact us at your earliest convenience so we may discuss your concerns? We would love additional feedback on how we could have made your stay fabulous.