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Recent guest reviews

Breakfast was great, every morning there was different choices & my room over looking the pool was great. I felt safe & comfortably

The room was clean and nice, breakfast was good enough, staff nice. Though also loud people sometimes in the halls also sometimes smoking weed. Nice pool area, nice amenities, would stay again.

They got me with the pictures again. This is just a super 8 with a nice lobby built in the front of it. Has this creepy doors that lead you to the next room. Paper thin walls. The people upstairs have a bunch of kids and they ran around all night and morning.. no sleep at all. Only staying at Marriott properties from now on.

Easy to access! Lobby with friendly staff, spacious breakfast room, clean facilities and easy to navigate through property.

Nice clean spacious room. Check in was easy. No complaints.

Breakfast i really enjoyed. Variery of real food. Staff friendly and accomodating

The first room we had smelled like straight up weed, the sheets were stained and the smoke detector was covered in plastic. They moved us to another room and the room’s air condition unit was broken. It’s been a horrible experience.

Property is showing signs of age. While clean the rooms are in need of an update with some of the furnishings and fixtures.

Maids didn't always supply us with towels and such needed. Phone didn't work and smelled strongly of cigarettes.

very helpful making a room wheel chair friendly, took a bed off the floor so I could get to the restroom

Very noisy, could hear the upstairs neighbors moving around late at night and early in the morning

We were put in the lower level rooms. The people upstairs did not let us get any sleep the first 2 nights. We complained to the front desk Friday night they called the room in front of me. They stop for about 5 minutes and they started again all night. Saturday night the same thing. We spoke to the front office and was told they were checking out Sunday. We tried to get them to change rooms but said they didn’t have any rooms available. We paid for 3 nights and only was able to get a good night sleep 1 night Sunday night. I tried to get some discount for the 2 nights we didn’t sleep they said I would have bring the complaint to your company.

Noisy Hotel, Internet is slow, Gardeners made a lot of noise with leaf blower although requested them to stop.

Clayton Rd Concord CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • Fitness center

Best Western Heritage Inn is located within a mile (2 km) of Newhall Community Park and Markham Regional Arboretum. This 121-room hotel has an outdoor pool, free in-room WiFi, and free self parking.


Dining

For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM.


Rooms

All 121 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free newspapers, free local calls, and safes.


Property features

Guests staying at Best Western Heritage Inn enjoy an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Room options

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Smoking, Kitchenette

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

2 Queen Beds | Sleeps 4

Guest reviews for Best Western Heritage Inn

Everyone (18) Business (4) Couples (10) Family (14) Other (5) Friends (3)
4
Everyone

Breakfast was great, every morning there was different choices & my room over looking the pool was great. I felt safe & comfortably

By on Mar 4, 2020

Review comment responded on Mar 5, 2020

Thank You for staying with us.

4
Family

The room was clean and nice, breakfast was good enough, staff nice. Though also loud people sometimes in the halls also sometimes smoking weed. Nice pool area, nice amenities, would stay again.

By on Nov 4, 2019

Review comment responded on Nov 4, 2019

Thanks for staying with us. We appreciate your feedback!

1
Partner Couples

They got me with the pictures again. This is just a super 8 with a nice lobby built in the front of it. Has this creepy doors that lead you to the next room. Paper thin walls. The people upstairs have a bunch of kids and they ran around all night and morning.. no sleep at all. Only staying at Marriott properties from now on.

By on Nov 3, 2019

Review comment responded on Nov 4, 2019

Thanks for staying with us. We appreciate your feedback!

4
Everyone

By on Oct 25, 2019

Review comment responded on Oct 30, 2019

Thank You for choosing to stay on us.

5
Everyone

By on Aug 20, 2019

Review comment responded on Sep 2, 2019

Thank You for staying with us.

5
Everyone

By on Jul 22, 2019

Review comment responded on Aug 12, 2019

Thank You for choosing to stay with us. We are looking forward to see you again

5
Family Family

Easy to access! Lobby with friendly staff, spacious breakfast room, clean facilities and easy to navigate through property.

By , from Goleta on Jul 22, 2019

Review comment responded on Aug 12, 2019

Thank You for choosing to stay with us. We are looking forward to see you again

5
Everyone

By on Jul 22, 2019

Review comment responded on Aug 12, 2019

Thank You for choosing to stay with us. We are looking forward to see you again

5
Family with small children Family

Nice clean spacious room. Check in was easy. No complaints.

By , from Sac on Jun 30, 2019

Review comment responded on Jul 2, 2019

Thank You for Staying with us.

4
Everyone

By on Jun 26, 2019

Review comment responded on Jul 2, 2019

Thank You for Staying with us.

Best Western Heritage Inn

4600 Clayton Rd, Concord, CA 94521
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