Skip to main content
Beginning of main content

Recent guest reviews

First room after checking in had 4 dead roaches on the carpet. The room clearly had not been vacuumed or dusted as the tops of all surfaces were filthy. Second room had no bugs that we can see, but was also filthy ( similar to above). The second also had a dirty bathroom complete with urine stain and pubic hair on the floor, dirty shower curtain, and no hot water from the shower. There were roaches everywhere outside the rooms and around the property. The Orkin pest control the day we checked out. We were scheduled for three nights but only stayed two. Orbitz did refund the third night. Definitely do not recommend. There are several other options within $20 more a night in the area that are vastly better.

Pleasant staff.

We stay in room 150 although it was clean we did see spots of blach mold in the shower.

Room was spacious and clean. Bed was very comfortable! The staff was friendly and helpful.

We had no water one of the nights we were at this location and when we tried to call the front desk the phone didn't work. I had to call from my cell phone. I told them the phone didn't work and it was like oh well... they never brought us a replacement. There were no towels in the room when we first arrived and they put us on the 2nd floor with no elevator. We ended up having to move to the first floor when a room was available. I am handicapped but don't like to take those rooms because I can get around better than others. Not a good stay.

It's a very affordable room with free parking and a pool, which you can enjoy when it's warm. The rooms are fine, and they are clean. The staff was very friendly. I saw in the reviews a complaint about the bagged breakfast: the breakfast was great. Bags contain a bagel or an English Muffin, cream cheese, fruit juice, and a tub of processed fruit. There were apples on the counter, mild and yogurt in the fridge. You could heat up oatmeal or a Jimmy Dean Sausage-Egg-Cheese sandwich. There was a toaster. YUM. someone complained about the availability of the bubble baths. One night we had one, one night we did not. I don't find them to be important, myself, and many people who try them will find this sorts of "spas" to be a disappointment. We showered. I'll stay here, again!

It was a clean and quiet room to stay in for 3 nights. Front desk people were nice. It was convenient to have many shops around (McDonald's, IHop, KFC, 7-11). Lots of parking. Breakfast was in bags. There was no variety as it was the same breakfast for 3 days. People were smoking in the halls though. I was satisfied with my stay.

We had a room that was very spacious. Didn't have any issues with cleanliness or noise. The only amenity that I wish they has was a laundry room.

large room, recently refurbished very goood bfst buffet

We could hear loud noise from the bathroom behind our room for an hour or two. It must have been the spa tub in the other bath. And the ceiling squeaky from people upstairs.

Breakfast was great, every morning there was different choices & my room over looking the pool was great. I felt safe & comfortably

The room was clean and nice, breakfast was good enough, staff nice. Though also loud people sometimes in the halls also sometimes smoking weed. Nice pool area, nice amenities, would stay again.

They got me with the pictures again. This is just a super 8 with a nice lobby built in the front of it. Has this creepy doors that lead you to the next room. Paper thin walls. The people upstairs have a bunch of kids and they ran around all night and morning.. no sleep at all. Only staying at Marriott properties from now on.

Easy to access! Lobby with friendly staff, spacious breakfast room, clean facilities and easy to navigate through property.

Nice clean spacious room. Check in was easy. No complaints.

Clayton Rd Concord CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • Fitness center

Best Western Heritage Inn is located within a mile (2 km) of Newhall Community Park and Markham Regional Arboretum. This 121-room hotel has an outdoor pool, free in-room WiFi, and free self parking.


Dining

For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM.


Rooms

Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.


Property features

Guests staying at Best Western Heritage Inn enjoy an outdoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a business center, coffee/tea in a common area, and a meeting room.

Room options

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Best Western Heritage Inn

Everyone (20) Couples (8) Family (15) Other (2) Friends (1)
1
Partner Couples

First room after checking in had 4 dead roaches on the carpet. The room clearly had not been vacuumed or dusted as the tops of all surfaces were filthy. Second room had no bugs that we can see, but was also filthy ( similar to above). The second also had a dirty bathroom complete with urine stain and pubic hair on the floor, dirty shower curtain, and no hot water from the shower. There were roaches everywhere outside the rooms and around the property. The Orkin pest control the day we checked out. We were scheduled for three nights but only stayed two. Orbitz did refund the third night. Definitely do not recommend. There are several other options within $20 more a night in the area that are vastly better.

By on Jul 23, 2022

4
Everyone

Pleasant staff.

By on Jun 7, 2022

3
Family

We stay in room 150 although it was clean we did see spots of blach mold in the shower.

By , from Santa Maria on May 23, 2022

4
Partner Couples

Room was spacious and clean. Bed was very comfortable! The staff was friendly and helpful.

By , from Salem on Apr 27, 2022

1
Family

We had no water one of the nights we were at this location and when we tried to call the front desk the phone didn't work. I had to call from my cell phone. I told them the phone didn't work and it was like oh well... they never brought us a replacement. There were no towels in the room when we first arrived and they put us on the 2nd floor with no elevator. We ended up having to move to the first floor when a room was available. I am handicapped but don't like to take those rooms because I can get around better than others. Not a good stay.

By on Mar 30, 2022

4
Partner Couples

It's a very affordable room with free parking and a pool, which you can enjoy when it's warm. The rooms are fine, and they are clean. The staff was very friendly. I saw in the reviews a complaint about the bagged breakfast: the breakfast was great. Bags contain a bagel or an English Muffin, cream cheese, fruit juice, and a tub of processed fruit. There were apples on the counter, mild and yogurt in the fridge. You could heat up oatmeal or a Jimmy Dean Sausage-Egg-Cheese sandwich. There was a toaster. YUM. someone complained about the availability of the bubble baths. One night we had one, one night we did not. I don't find them to be important, myself, and many people who try them will find this sorts of "spas" to be a disappointment. We showered. I'll stay here, again!

By on Feb 24, 2022

5
Everyone

By on Nov 13, 2021

4
Family

It was a clean and quiet room to stay in for 3 nights. Front desk people were nice. It was convenient to have many shops around (McDonald's, IHop, KFC, 7-11). Lots of parking. Breakfast was in bags. There was no variety as it was the same breakfast for 3 days. People were smoking in the halls though. I was satisfied with my stay.

By on Oct 4, 2021

5
Family

We had a room that was very spacious. Didn't have any issues with cleanliness or noise. The only amenity that I wish they has was a laundry room.

By on Sep 21, 2021

5
Family

large room, recently refurbished very goood bfst buffet

By on Aug 30, 2021

Best Western Heritage Inn

4600 Clayton Rd, Concord, CA 94521
url importing http://www.orbitz.com/Concord-Hotels-Best-Western-Heritage-Inn.h21183-p2.Hotel-Reviews
There was an error importing /Concord-Hotels-Best-Western-Heritage-Inn.h21183-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Concord-Hotels-Best-Western-Heritage-Inn.h21183-p2.Hotel-Reviews

Frequently asked questions