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Best Western Heritage Inn

2.5 star property

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Photo gallery for Best Western Heritage Inn

Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby
Outdoor pool, sun loungers
Exterior
Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
4600 Clayton Rd, Concord, CA, 94521
  • Place, Newhall Community Park
    ‪3 min walk‬
  • Place, Markham Regional Arboretum
    ‪3 min drive‬
  • Place, Concord Pavilion
    ‪7 min drive‬
  • Airport, Concord, CA (CCR-Buchanan Field)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(69 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator

Standard Room, 2 Queen Beds, Accessible, Refrigerator | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Refrigerator

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Standard Room, 1 King Bed, Accessible, Refrigerator | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator

9.4 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Concord

Best Western Heritage Inn places you within a short walk of Newhall Community Park and within a mile (2 km) of Markham Regional Arboretum. This 128-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Newhall Community Park - 3 min walk - 0.2 miles
  • Markham Regional Arboretum - 3 min drive - 1.4 miles
  • Concord Pavilion - 7 min drive - 3.1 miles
  • Six Flags Hurricane Harbor Concord - 10 min drive - 4.0 miles
  • Oracle Park - 50 min drive - 33.7 miles

Getting around

  • Concord Station - 8 min drive
  • Antioch-Pittsburg Station - 25 min drive
  • Concord, CA (CCR-Buchanan Field) - 20 min drive

Restaurants

  • ‪Taco Bell - ‬3 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Dunkin' - ‬7 min walk
  • ‪Starbucks - ‬4 min drive
  • ‪Popeyes Louisiana Kitchen - ‬2 min drive

About this property

Best Western Heritage Inn

Guests staying at Best Western Heritage Inn enjoy an outdoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,900 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (36 inches high)
  • Hand-held showerhead
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (34 inches high)

More

  • 1 building
  • 2 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 30 per accommodation, per day, plus a deposit of USD 150.00 per stay
  • Dogs and cats only
  • 2 total (80 lbs is the maximum weight per pet)
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 17 years old and younger stay free when using existing bedding
  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 100.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Heritage Concord
Best Western Plus Heritage Inn Concord
Best Western Heritage Inn Concord
Best Western Heritage Concord
Best Western Heritage Concord
Best Western Heritage Inn Hotel
Best Western Heritage Inn Concord
Best Western Heritage Inn Hotel Concord

Frequently asked questions

What's there to see near Best Western Heritage Inn?

This hotel is located in Concord within a short 6-minute walk of Newhall Community Park. You'll also find Todos Santos Plaza and Concord Pavilion within a short drive.

How much does it cost to stay at Best Western Heritage Inn?

As of Mar 25, 2026, prices found for a 1-night stay for 2 adults at Best Western Heritage Inn on Apr 12, 2026 start from $115, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Best Western Heritage Inn?

Yes, self parking is offered for free at the hotel. Accessible parking and RV/bus/truck parking are also available for guests.

Does Best Western Heritage Inn have a casino?

No, Best Western Heritage Inn doesn't have a casino.

Will I find an indoor pool at Best Western Heritage Inn?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Best Western Heritage Inn a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like an outdoor pool plus some guestrooms include jetted bathtubs and kitchenettes.

Does Best Western Heritage Inn have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Best Western Heritage Inn feature a restaurant that includes a breakfast menu?

Best Western Heritage Inn offers free full breakfasts each morning though there is no restaurant.

Will Best Western Heritage Inn allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Best Western Heritage Inn for a fee of USD 30 per accommodation, per day. A deposit of USD 150.00 per stay is collected.

Are there connecting rooms at Best Western Heritage Inn?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Best Western Heritage Inn?

The closest major airport to Best Western Heritage Inn is Concord, CA (CCR-Buchanan Field), which is 6.7 mi away (20 minutes by car). Another top airport is Oakland Intl. Airport (OAK), which is around 21.3 mi away.

Are there rooms with balconies that I can book at Best Western Heritage Inn?

No, there aren't any guestrooms with balconies at Best Western Heritage Inn.

Best Western Heritage Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 402 out of 1000 reviews
Rating 8 - Good. 277 out of 1000 reviews
Rating 6 - Okay. 153 out of 1000 reviews
Rating 4 - Poor. 74 out of 1000 reviews
Rating 2 - Terrible. 94 out of 1000 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

ernest

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Lights were flickering non stop, room had electrical issues
Stayed 2 nights in Jan 2026

2/10 Terrible

Lino

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was NO room service unless specifically requested. Towels were provided for two people although the reservation was for 3 adults. We had to request Towels all the time
Stayed 8 nights in Dec 2025

2/10 Terrible

Lino

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We didn't get room service unless we requested it specifically. We were given 2 sets of towels when the reservation was for 3 adults. We had to remind the front desk all the time
Stayed 3 nights in Dec 2025

6/10 Okay

Jade

Stayed 1 night in Nov 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities
The staff, the room and the breakfast is always really great
Stayed 3 nights in Dec 2025

2/10 Terrible

Ozra, Hicksville

Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting hotel. Fake ratings. Hotel is dirty. The pictures must have been taken when they first built the hotel or from somewhere else. Bedding all smelled disgusting. Had 2 rooms and both rooms in the same condition. We only checked in because we arrived at 2 in the morning and had no other option at that time. We checked out the following morning at 8 am and left. We refused to return and were not refunded our money for the remainder of the stay even though the hotel was not in a condition for people to sleep in.
Stayed 3 nights in Dec 2025

10/10 Excellent

silbiano

Stayed 1 night in Dec 2025

10/10 Excellent

silbiano

Stayed 1 night in Dec 2025

10/10 Excellent

Carol

Stayed 2 nights in Dec 2025

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was very clean, staff was very friendly. Nice breakfast. My Family had a great stay. Conveniently located. We get rooms here for family when they come into town and always a good experience!
Stayed 2 nights in Dec 2025

10/10 Excellent

Rafael

Stayed 1 night in Dec 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place To Stay the room was so beautiful , i will be staying here again .
Stayed 1 night in Dec 2025

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Room was awesome........................................
Stayed 2 nights in Nov 2025

10/10 Excellent

Luis

Stayed 1 night in Nov 2025

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious room, kind staff, good breakfast
Stayed 2 nights in Nov 2025

10/10 Excellent

david

Stayed 1 night in Nov 2025

10/10 Excellent

silbiano

Stayed 1 night in Nov 2025

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was clean,staff was great,only problem was I could not get the t.v. to work. That was fine cause didn't have time to watch anything.
Stayed 1 night in Nov 2025

10/10 Excellent

xiaohong

Stayed 3 nights in Nov 2025

6/10 Okay

Amanda

Stayed 2 nights in Nov 2025

10/10 Excellent

Ramona

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean. Friendly staff.
Stayed 3 nights in Nov 2025

6/10 Okay

Amber

Our stay wasn’t over the top nor was it horrible. It was OK. Definitely a one night stop place. I wouldn’t stay any longer than that sketchy people in the parking lot lotta roadwork going on and it was loud hard to sleep.
Stayed 1 night in Nov 2025

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Friendly, helpful stalk. I’ve regularly stayed here for years. Recent change in complementary breakfast let me to drop a star or 2 same menus every day. Poor quality oatmeal without traditional toppers, reconstituted scrambled eggs and sausage lengths. I bought breakfast next door.
Stayed 1 night in Oct 2025

10/10 Excellent

Bruce

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff. Clean room. Great water pressure in the shower. All around good experience.
Stayed 2 nights in Nov 2025

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities
Excellent and friendly staff, clean spacious room. Relative to past stays, the breakfast was disappointing. Poor quality oatmeal and sausage and scrambled eggs all 7 days! I ended up going out for breakfast.
Stayed 1 night in Oct 2025

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