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Best Western Heritage Inn

Property class: 2.5

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Photo gallery for Best Western Heritage Inn

A hotel room with two beds, a desk, a chair, a lamp, and a view of a building outside.
A reception desk with a patterned wall, a clock, and framed certificates.
A Best Western hotel with a covered entrance, outdoor seating, and a parking lot.
A hotel with a swimming pool, lounge chairs, and a red umbrella.
A hotel room with a kitchenette, a flat-screen TV, a desk with a chair, a lamp, and a framed picture on the wall.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Air conditioning

Explore the area

View in a map
4600 Clayton Rd, Concord, CA, 94521
  • Place, Newhall Community Park
    ‪2 min walk‬
  • Place, Markham Regional Arboretum
    ‪2 min drive‬
  • Place, Moscone Convention Center
    ‪49 min drive‬
  • Airport, Concord, CA (CCR-Buchanan Field)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator

A hotel room with two beds, a desk, a chair, and a window with curtains.

Standard Room, 2 Queen Beds, Accessible, Refrigerator

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

A hotel room with a large bed, two bedside tables with lamps, a chair, and a window with curtains.

Standard Room, 1 King Bed, Accessible, Refrigerator

9.4 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

A hotel room with two beds, a desk, a chair, a lamp, and a view of a building outside.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

A hotel room with a large bed, two bedside tables with lamps, a chair, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

A hotel room with a large bed, two bedside tables with lamps, a chair, a framed picture on the wall, and a patterned carpet.

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

A hotel room with two beds, a large mirror, a painting, and a nightstand with a lamp.

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, two bedside tables with lamps, a chair, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a lamp, and a view of a building outside.

Standard Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Concord

Best Western Heritage Inn places you within a short walk of Newhall Community Park and within a mile (2 km) of Markham Regional Arboretum. This 128-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Newhall Community Park - 2 min walk - 0.1 miles
  • Markham Regional Arboretum - 2 min drive - 1.4 miles
  • Concord Pavilion - 6 min drive - 3.8 miles
  • San Francisco Bay - 36 min drive - 25.8 miles
  • Moscone Convention Center - 49 min drive - 33.4 miles

Getting around

  • Concord Station - 5 min drive
  • Antioch-Pittsburg Station - 25 min drive
  • Concord, CA (CCR-Buchanan Field) - 19 min drive

Restaurants

  • ‪Taco Bell - ‬5 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Dairy Queen - ‬6 min walk
  • ‪Dunkin' - ‬8 min walk
  • ‪Popeyes Louisiana Kitchen - ‬2 min drive

About this property

Best Western Heritage Inn

Guests staying at Best Western Heritage Inn enjoy an outdoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,900 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower (36 inches high)
  • Hand-held showerhead
  • Null
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (34 inches high)

More

  • 1 building
  • 2 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 30 per accommodation, per day, plus a deposit of USD 150.00 per stay
  • Dogs and cats only
  • 2 total (80 lbs is the maximum weight per pet)
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 17 years old and younger stay free when using existing bedding
  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 100.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Heritage Concord
Best Western Plus Heritage Inn Concord
Best Western Heritage Inn Concord
Best Western Heritage Concord
Best Western Heritage Concord
Best Western Heritage Inn Hotel
Best Western Heritage Inn Concord
Best Western Heritage Inn Hotel Concord

Frequently asked questions

What's there to see near Best Western Heritage Inn?

This hotel is located in Concord within a short 5-minute walk of Newhall Community Park. You'll also find Todos Santos Plaza and Concord Pavilion within a short drive.

How much does it cost to stay at Best Western Heritage Inn?

As of Nov 14, 2026, prices found for a 1-night stay for 2 adults at Best Western Heritage Inn on Nov 22, 2026 start from $120, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Best Western Heritage Inn?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking and RV/bus/truck parking are also available for guests.

Does Best Western Heritage Inn have a casino?

No, Best Western Heritage Inn doesn't have a casino.

Will I find an indoor pool at Best Western Heritage Inn?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Best Western Heritage Inn good for couples?

Couples staying at this hotel will appreciate amenities like an outdoor pool plus some guestrooms include a jetted bathtub and a kitchenette.

Does Best Western Heritage Inn have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Best Western Heritage Inn feature a restaurant that includes a breakfast menu?

Best Western Heritage Inn offers free full breakfasts each morning though there is no restaurant.

Will Best Western Heritage Inn allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Best Western Heritage Inn for a fee of USD 30 per accommodation, per day. A deposit of USD 150.00 per stay is collected.

Does Best Western Heritage Inn have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Best Western Heritage Inn?

The closest major airport to Best Western Heritage Inn is Concord, CA (CCR-Buchanan Field), which is 4.8 mi away (19 minutes by car). Another top airport is Oakland Intl. Airport (OAK), which is around 21.2 mi away.

Can I book a room with a balcony at Best Western Heritage Inn?

No, you won't find guestrooms with balconies at Best Western Heritage Inn.

Best Western Heritage Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 430 out of 1005 reviews
Rating 8 - Good. 246 out of 1005 reviews
Rating 6 - Okay. 161 out of 1005 reviews
Rating 4 - Poor. 70 out of 1005 reviews
Rating 2 - Terrible. 98 out of 1005 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great !!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and cozy
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For once, hotel is well designed and color coordinated, especially inside. And a very nice breakfast with ample different areas to sit and eat.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second time staying at this hotel and I will definitely stay again! The rooms are clean and spacious, the breakfast is the best, and customer service was great.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness
The breakfast was served fresh and good taste and parking safe and easy overall everything great for a good price
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
staff was awesome, property was very nice. The bathroom and sink area wasn't completely clean but everything else was great.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room, food places are close,
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe room/area
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The staff, the room and the breakfast is always really great
Stayed 3 nights in Dec 2025
Verified review

4/10 Poor

Disliked: Property conditions & facilities
Only breakfast is good
Stayed 1 night in May 2026
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
Older couple are sweet. The residents who live there are kind of gross. No pool sucks.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Room was properly cleaned after last guest.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Consistently clean and great service. Would recommend and stay again.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place To Stay the room was so beautiful , i will be staying here again .
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful. Breakfast helped our trip stay affordable. Appreciated how the accessible room and accommodation of our service dog.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

The room was really nice and clean
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious room, kind staff, good breakfast
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness
Property is old. Shower nob really hard to open. Receptionist was taking long time talking with a personal aquantiance instead of taking care of the clients.Not professional at all. Food was good. Place was quiet. That was good.
Stayed 2 nights in Aug 2026
Verified review

6/10 Okay

Liked: Staff & service
The hotel is ok. It is not new you can tell it. It is clean but it is just old.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot breakfast was included which was a plus. Also breakfast bar was very organized and kept clean. Room itself was clean but had a strong odor that was masked by cleaning products.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The TV was useless and the bed was not Comfortable.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean but there was a homeless man in the hallway by the ice machine charging his phone for hours and smoking in a no. Smoking area and no one came to make him leave at all ever
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
great sleep.
Stayed 1 night in Jan 2026

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