The room smelled terrible and made my family feel nauseous within 5 minutes. The floor had not been vacuumed, there was trash in the sofa bed, the counter top was pulling away from the door, there were crumbs on the cabinetry, there was a hole in the wall from the door knob. We were unable to stay here due to these conditions. When I called the following to speak to a manager about a refund the person on the phone was unhelpful and rude.
Terrible customer service, not welcoming. The tub was nasty and there was still trash in the trash can inside the room.
Check in was terrible, took 40 minutes to get our room after 6 pm because the hotel was understaffed and our room hadn’t been cleaned. I felt badly for the one woman who had to do it all. Gym was a joke - tiny room and three machines, no weights. Free breakfast consisted of granola bars and packed mini muffins. My expectations were low because of the price of the room, but i wish I’d have spent $20 more and stayed some place else. Bed was comfortable, overall room was pretty dirty however.
There was no breakfast. Everything smelled like cigarette smoke. Dirty everything.
Nice front desk personal, no ice machine was the first for me at a hotel and need more to go chocies for breakfast.
My shower and bathroom was not cleaned. I asked the front desk if housekeeping could come and clean my bathroom and they told me housekeeping had left for the day. The time housekeeping was requested was around 3pm. The time during check in hours. I was not satisfied with having an uncleaned bathroom and seeing someone’s hair in the tub.
Clean, spacious and relaxing. We thoroughly enjoyed our stay!
Hotel staff was great and room was nice and clean. We had two double beds, only thing better would be if it were two queens.
This Extended Stay served us well as a base of operations as we were in town for a week to visit family. My only complaint is that the AC is one of those under the window ones that often doesn't get the filter cleaned well; it definitely triggered my allergies while sleeping. Otherwise, everything was clean, worked well and the staff was friendly. It was also quiet and convenient.
Check in was very quick staff was extremely nice travelling 28th two small children made thinks more difficult but staff went out of 21st to assist us very clean and quite hotel
We stayed at this hotel only because that is where the group we were with was staying. We got there at 3:15 p.m. to check in and the room was NOT ready. Check in time is 3:00. We got our room at about 4:00 p.m. - While the room had the size to be very impressive; it was not. it had extremely basic/plain stuff in it. Cheap furniture. The dishwasher was running when we got to the room, which was fine, but it was very loud. When we went to look for a glass, there were none. In fact, there were NO dishes at all, so we looked in the dishwasher, thinking they were in there and it was empty.!! So why did housekeeping run it thru the cycle??? Also, there is no ice machines in this hotel. There were no ice trays in the room to make ice. Just overall disappointing.... Thank you!
It was for one night attending a seminar on Saturday. The walls are a bit thin could here someone in middle of night knocking and knocking in a door. Then in the morning could hear someone's phone vibrating for an extended time.
phone wasn't working. checked out 2 days ahaed of 7 day trip and still they force me to pay for entire trip. entire columbus was booked for some event, rooms were selling for premium so it's obvious that they will sell the room once i checked out early. no body lotion in the room at all and no room service even for 7 day stay. only good thing was rooms are large.
Uncomfortable beds,dirty linen, staff nowhere to be found.
The facility was clean; bed was very comfortable. I liked having the kitchenette to prepare a decent breakfast and have a refrigerator for restaurant left-overs. (They do offer a breakfast, but only instant oatmeal, granola bars, packaged muffins.) It it not fancy by any means, but very adequate and comfortable. I would recommend to a friend who wants a good price and limited amenities.
We were in town for an Irish dance competition and chose the Extended Stay. They were very nice and accomadating. They checked on us to make sure the room was okay and if we needed anything else to make our stay more comfortable.
Room smaller than it looked in the pictures. Clean and convienent to everywhere we needed to go in Columbus.
The price was great
Located in Tuttle West within a mile (2 km) of The Mall at Tuttle Crossing, Extended Stay America Suites Columbus Tuttle is within 2 miles (3 km) of Ballantrae Community Park. This 83-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other amenities include kitchens, refrigerators, and microwaves. Housekeeping is available on request.
Extended Stay America Suites Columbus Tuttle features free WiFi in public areas, conference space, and coffee in a common area. There's free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include laundry facilities and a vending machine.
The room smelled terrible and made my family feel nauseous within 5 minutes. The floor had not been vacuumed, there was trash in the sofa bed, the counter top was pulling away from the door, there were crumbs on the cabinetry, there was a hole in the wall from the door knob. We were unable to stay here due to these conditions. When I called the following to speak to a manager about a refund the person on the phone was unhelpful and rude.
Terrible customer service, not welcoming. The tub was nasty and there was still trash in the trash can inside the room.
Check in was terrible, took 40 minutes to get our room after 6 pm because the hotel was understaffed and our room hadn’t been cleaned. I felt badly for the one woman who had to do it all. Gym was a joke - tiny room and three machines, no weights. Free breakfast consisted of granola bars and packed mini muffins. My expectations were low because of the price of the room, but i wish I’d have spent $20 more and stayed some place else. Bed was comfortable, overall room was pretty dirty however.
We apologize for the delay you experienced at check-in. Please also accept our apologies for the cleanliness issue in your room. Your experience has been brought to the attention of our housekeeping department to be more diligent moving forward. It also felt disappointing to read about your dissatisfaction with our gym and our grab-and-go breakfast. Your feedback will be discussed with appropriate individuals in our organization in an effort to improve our facilities moving forward. Please allow us to earn your highest rating in the future. Sincerely, Hotel Management
There was no breakfast. Everything smelled like cigarette smoke. Dirty everything.
Thank you for being our guest. We are sorry for the cleanliness issues you faced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We also apologize for the smoke odor you encountered during your stay at our hotel. Your comments will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. Also, your feedback regarding our breakfast is shared with the appropriate individuals in an effort to deliver better guest experiences going ahead. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Nice front desk personal, no ice machine was the first for me at a hotel and need more to go chocies for breakfast.
Thank you for being our guest. Although you liked our courteous associates and that you had an overall pleasant stay, we are sorry our breakfast was not on par with your expectations. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. We hope the positive aspects of your stay will bring you both back to us. Sincerely, Hotel Management
My shower and bathroom was not cleaned. I asked the front desk if housekeeping could come and clean my bathroom and they told me housekeeping had left for the day. The time housekeeping was requested was around 3pm. The time during check in hours. I was not satisfied with having an uncleaned bathroom and seeing someone’s hair in the tub.
Thank you for reviewing our hotel. We apologize for the cleanliness issues you encountered and that we were unable to resolve it to your satisfaction. Your comments have been shared with the appropriate teams to improve our future guests’ experiences. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Clean, spacious and relaxing. We thoroughly enjoyed our stay!
Thank you for evaluating your stay at the Extended Stay America. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with your accommodations. We appreciate your business and hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
Hotel staff was great and room was nice and clean. We had two double beds, only thing better would be if it were two queens.
Gerald, it was a pleasure having you as our guest at Extended Stay America. We’re glad to know you were impressed with the service provided by our excellent staff and that you liked your well-maintained room. We appreciate your business and hope to see you again on your next visit to Dublin. Sincerely, Hotel Management
Thank you for bringing your concerns to our attention. We sincerely apologize for the disappointment you had due to the unsatisfactory service and the cleanliness issue you encountered in your suite. We assure you to take steps to enhance our service and accommodations. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management