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Recent guest reviews

Check in was quick and easy, room was small but comfy and clean

I normally do not write bad reviews as I work in marketing and know how hard they are to come back from, however, this place deserves it. Our room was dirty, smelled like mold, there was a dead roach outside my door for multiple days, the floor was so sticky you could hear our steps and we had to wear shoes the whole time. Our door stuck closed to the point that I thought there was someone in the room with the security lock on the door. My husband had to throw his shoulder into the door to open it. We had no hot water- not even luke warm- it was cold so I couldn't do anything more than a quick jump in jump out body wash. We had items stolen from our car in the parking lot and when I told the front desk they didn't seem surprised or to even care all. They also told me that the cameras in the lot were not working.

Charged me twice once from Orbitz once at the front desk. Good thing I ask for a receipt come to find out they charge my card that I put on file for incidentals which was a separate card for another night stay. This property is a iffy place is more for

Staff is genuinely concerned about your needs. No lukewarm repsonses.

It was a very pleasant stay n just outside the downtown area!

Hotel was located in a great spot. 5 mins from Ft. Jackson. We booked this hotel because to attend family day and our daughter BCT GRADUATION. Hotel was quiet and best of all is right across ftom a Walmart and McDonald's. I will most definitely stay here with family again.

I was only there for one night, but it was wonderful. The room was nice, the kitchen area looked as if it was recently upgraded, the bed was comfortable and the staff was nice and being on garner ferry rd meant restaurants and stores were in walking distance. I will say that the few negatives were that my room door was difficult to open, but it wasn't major. The second thing is that a lot of the guests are there to attend soldier's bct graduation so it was always people walking around but once in my room I didn't hear anything.

We were a quite surprised that when we checked in the hotel did not have any of the rooms as described by our registration form we did on line. We were told we would have 2 queen beds and a roll away bed, but the room had only 2 double beds. The hotel informed us they did not have any rooms with this description. We made it work by putting our 4 year old on blankets on the floor. (We had sent in the information that there were five in our party. We will probably not stay here again with this number of people. The rooms would be very nice as they were clean.

The staff was great! All of them. The room was large and comfortable.

This is a great place for a family to be comfortable in. Our room was large and clean. The staff was very nice.

Checkin is very slow. $75 pet fee. No continental breakfast. There are certainly better choices, but we booked at the last minute so had to take what was available. Never again !

We stayed for a week for my son's graduation ceremony @ Ft. Jackson ,,,our stayed was okay ,nice location ,we spent time walking around and got the chance to take the bus to downtown ..my only complain since I am kind of short the sink in the bathroom is too high that I needed a step stool,lol

The rooms were clean and nice. The staff was polite and helpful. Relatively close to downtown and stadium. Will stay here again if going to another concert at the stadium.

It is close to Ft Jackson (driving), so getting back and forth over graduation was painless. Free gym, laundry service, and in suite kitchens made staying affordable. It was good enough that I will always have a preference for this chain.

Hotel room was small but clean snd has everything u need front desk are friendly. Close to the base and airport very convenient

Very friendly staff , clean, enjoyed it very much , I will go again anytime .

I made hotel reservations to spend some alone time with my fiancè after he graduated BCT at Fort Jackson. The staff was extremely welcoming as soon as we walked in and the room and amenities were fantastic. Would definitely reccommend this hotel to other Army families coming into town for Family day and Graduation. :)

Great location, Price and Staff! I would definitely recommend this hotel to other families coming for a fort Jackson graduation!

Hotel is clean, staff excellent, it is considered extended stay so maid service is weekly. We were there for three days, hence no maid service. It is about 10 minutes from gate 2 of Fort Jackson. The room was equipped with a full fridge, stove, microwave and dishwasher. Everything we needed was near by.

great hotel! very good rates close to army base,great staff

Atlas Rd Columbia SC

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • 24-hour fitness center
  • 24-hour business center

Candlewood Suites, Columbia/Ft. Jackson, an IHG Hotel places you within a 10-minute drive of popular sights such as Fort Jackson and Williams Brice Stadium. This 112-room hotel has a 24-hour fitness center, free in-room WiFi, and free self parking.


Rooms

All 112 air-conditioned rooms feature kitchenettes with refrigerators, microwaves, stovetops, and dishwashers. 46-inch TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and safes are also standard. Housekeeping is available on request.


Property features

Guests of Candlewood Suites, Columbia/Ft. Jackson, an IHG Hotel enjoy a 24-hour fitness center, free WiFi in public areas, and a meeting room. If you decide to drive, there's free parking. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

1 Queen Bed | Sleeps 2

Studio Suite, 2 Queen Beds, Accessible (Roll-In Shower)

2 Queen Beds | Sleeps 2

Studio Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Suite

1 King Bed | 2 Queen Beds | Sleeps 2

Guest reviews for Candlewood Suites, Columbia/Ft. Jackson, an IHG Hotel

Everyone (1) Couples (8) Business (2) Family (11) Other (4)
5
Partner Couples

Check in was quick and easy, room was small but comfy and clean

By , from Columbia SC on Mar 12, 2020

1
Family

I normally do not write bad reviews as I work in marketing and know how hard they are to come back from, however, this place deserves it. Our room was dirty, smelled like mold, there was a dead roach outside my door for multiple days, the floor was so sticky you could hear our steps and we had to wear shoes the whole time. Our door stuck closed to the point that I thought there was someone in the room with the security lock on the door. My husband had to throw his shoulder into the door to open it. We had no hot water- not even luke warm- it was cold so I couldn't do anything more than a quick jump in jump out body wash. We had items stolen from our car in the parking lot and when I told the front desk they didn't seem surprised or to even care all. They also told me that the cameras in the lot were not working.

By , from Clearwater on Jul 10, 2019

Review comment responded on Jul 11, 2019

"Thank you for your feedback. We understand and apologize for the inconvenience that you experienced. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely,

1
Everyone

Charged me twice once from Orbitz once at the front desk. Good thing I ask for a receipt come to find out they charge my card that I put on file for incidentals which was a separate card for another night stay. This property is a iffy place is more for

By on Apr 14, 2019

Review comment responded on Apr 16, 2019

"Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

4

ideal candlewood experience

Other

Staff is genuinely concerned about your needs. No lukewarm repsonses.

By on Jan 7, 2015

4

enjoyed my trip

Other

It was a very pleasant stay n just outside the downtown area!

By on Dec 30, 2014

4

ft jackson bct graduation

Family

Hotel was located in a great spot. 5 mins from Ft. Jackson. We booked this hotel because to attend family day and our daughter BCT GRADUATION. Hotel was quiet and best of all is right across ftom a Walmart and McDonald's. I will most definitely stay here with family again.

By on Oct 18, 2014

4

job interview

Business

I was only there for one night, but it was wonderful. The room was nice, the kitchen area looked as if it was recently upgraded, the bed was comfortable and the staff was nice and being on garner ferry rd meant restaurants and stores were in walking distance. I will say that the few negatives were that my room door was difficult to open, but it wasn't major. The second thing is that a lot of the guests are there to attend soldier's bct graduation so it was always people walking around but once in my room I didn't hear anything.

By on Sep 7, 2014

4

nice overnight stay

Family

We were a quite surprised that when we checked in the hotel did not have any of the rooms as described by our registration form we did on line. We were told we would have 2 queen beds and a roll away bed, but the room had only 2 double beds. The hotel informed us they did not have any rooms with this description. We made it work by putting our 4 year old on blankets on the floor. (We had sent in the information that there were five in our party. We will probably not stay here again with this number of people. The rooms would be very nice as they were clean.

By on Jun 22, 2014

4

great place to stay

Family

The staff was great! All of them. The room was large and comfortable.

By on May 16, 2014

5

comfortable family

Family

This is a great place for a family to be comfortable in. Our room was large and clean. The staff was very nice.

By on Feb 8, 2014

Candlewood Suites, Columbia/Ft. Jackson, an IHG Hotel

921 Atlas Rd, Columbia, SC 29209
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