Front desk staff good. BUT: room dirty. Sheets/bed clean. Bedside table: sticky glass ring, kitchen table w food gunk on it, floor w lots of debris. Air conditioner didn’t work, garbage bags in hall for 3 days. Don’t mind simple. Dirty is a big problem. Asked front desk to clean floor/counters, never did it. Yuck.
Room in terrible condition. Large piece of ceiling missing. Carpet filthy and being held by duct tape. Windows opened but no screens. Toilet flushed sometimes.
Avoid at all cost! Not worth the cheap stay... When we got to the hotel and tried to check in, the process was so incredibly slow! I understand we got in late and just wanted to get to bed; but, the girl at the desk did not seem to be in any hurry. Then when we got to our room, the door was open... like I literally pushed the door open with my hand... Then, I went to take a shower and noticed what looked like mold in the caulking... and also the tub wouldn’t drain properly so by the end of my 10 minute shower, the water was above my ankles... Then tried to watch tv in bed to relax and the remote was sticky... and I’m not sure with what because there was black crap on my hands after touching it... Also I’m pretty sure our bed is a full and not a queen... we have a queen bed at home and this thing is smaller... Sadly, I didn’t have much of choice in picking this place. But I will for sure never be coming back... Was so not worth a single penny of any of our savings on picking this place.
Please, add an ICE machine! Air the rooms more. The fridge needed better cleaning. The staff was great - helpful and friendly!
Great location. Close to restaurants shopping and even bowling
Like it was not far from Paul Brown Stadium Didn’t like tub was stopped up the entire time I was there and there was nothing done about it. Will not stay there again....
Entire parking lot being repaved my total stay a pain to find parking and to get in and out !! Sticky shoes from black top always a detour ! Very in much a hassle
Way too much hassle the entire parking lots t was being repaved my entire stay had to park by restaurant and sometimes walk on new black top still wet and tacky !!
I love to visit this hotel, nice and clean and customer service is always nice yo me when I visit. This hotel is like my getaway from home.
I never have a problem with my stay at this hotel.... Staff is friendly and very helpful
First, they don't clean your rooms/linen/towels only if you stay 7 or more days (yikes). If you want clean towels daily, YOU have to take them to the front desk only to tell you, they are short of towels to which they give you dish towels. SECOND, they advertised outdoor pool to only get there and see its not just closed, its completely shut down (concreted off). They will include for you to go to another pool located 10 miles away. Who wants to get back in there car with wet clothes, huhhhh. Asked for some type of discount and the manager was extremely rude and not negotiable ( she actually hung up on me). Other staff was friendly but it was very surprising that the manager was extremely rude and NOT professional AT ALL.
we travelled from KY to visit with family and stayed at this extended stay, this is our 2nd time staying here and it was great, very clean, friendly staff, overall "wonderful", will definitely stay here again and will recommend to others.
we traveled from lexington ky to ohio for a wedding, we stayed at extended stay on hunt rd for 2 nights, it was very pleasant, clean rooms, comfortable beds, friendly staff, very quiet, loved it, will definitely stay there again.
The room had a wierd smell in it... Overall wasnt that bad of a room... Got exactly what you paid for.
The location and the room rate are the two reasons I stayed. When i checked in , the toilet was unflushed and dirty. Though the staff quickly cleaned it up, it was a foretellilng of other issues. The weather was just changing and in the middle of the night I went to put the heat on. The unit had not been cleaned so it caused the smoke detector to engage. What a night. The bed was very hard and uncomfortable, few pillows or blankets were provided, and the TV is a generation old. It was not at the standards one would expect.
It looked like they never even cleaned after the other 10 guest checked out be for me. Meat in the sink under the strainer, chips under the recliner, dog hairs on the other chairs, etc... They really should clean behind the dresser and night stands, gross.
We stayed just one night, but you can't beat the price! Found the room for $70 on a Saturday night! Very friendly staff, clean rooms, outdoor pool. Felt safe, there was a clerk on duty 24/7. I liked that there was a full kitchen in every room. The staff called me the morning of my reservation and said they had to move me to a smaller room, and because of the change up they bought us a pizza from a great local place! If ever in cinci again, I would stay here!
. The bed was very hard and the bathroom was not cleaned very good (hair all over the floor) The rooms were very spacious and location good. The staff was exceptional!!! Took care of every need!
We like the location of this hotel but the price was higher than normal.
Extended Stay America Suites Cincinnati Blue Ash Reagan Hwy places you next to Blue Ash Commons Shopping Center and within a 10-minute walk of Blue Ash Shopping Center. This 71-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Kitchens, refrigerators, and microwaves are also available. Weekly housekeeping is available.
Guests staying at Extended Stay America Suites Cincinnati Blue Ash Reagan Hwy enjoy free WiFi in public areas, laundry facilities, and a vending machine. Free parking is included with your stay. Front-desk staff are standing by 24/7 to assist with any requests.
Front desk staff good. BUT: room dirty. Sheets/bed clean. Bedside table: sticky glass ring, kitchen table w food gunk on it, floor w lots of debris. Air conditioner didn’t work, garbage bags in hall for 3 days. Don’t mind simple. Dirty is a big problem. Asked front desk to clean floor/counters, never did it. Yuck.
Room in terrible condition. Large piece of ceiling missing. Carpet filthy and being held by duct tape. Windows opened but no screens. Toilet flushed sometimes.
Dear David, We are sorry to hear about the condition of your room during your stay. This is different from the level of quality we strive for at our hotel. We take all feedback seriously and have addressed these issues with our maintenance team to ensure our rooms are up to the highest standards for our guests. We hope to welcome you back and provide a much better experience.Sincerely,Hotel Management
Avoid at all cost! Not worth the cheap stay... When we got to the hotel and tried to check in, the process was so incredibly slow! I understand we got in late and just wanted to get to bed; but, the girl at the desk did not seem to be in any hurry. Then when we got to our room, the door was open... like I literally pushed the door open with my hand... Then, I went to take a shower and noticed what looked like mold in the caulking... and also the tub wouldn’t drain properly so by the end of my 10 minute shower, the water was above my ankles... Then tried to watch tv in bed to relax and the remote was sticky... and I’m not sure with what because there was black crap on my hands after touching it... Also I’m pretty sure our bed is a full and not a queen... we have a queen bed at home and this thing is smaller... Sadly, I didn’t have much of choice in picking this place. But I will for sure never be coming back... Was so not worth a single penny of any of our savings on picking this place.
Thank you for sparing some time to share your detailed feedback. We are very disappointed to know about the experience you had and the frustrations caused. We sincerely apologize for the delay caused by one of our front office associates at check-in and the housekeeping and maintenance issues in your suite. We assure you to discuss your comments with our associates to ensure we deliver excellent service and accommodations. We are sorry you were unable to enjoy your stay, but do hope to have another occasion to meet and even exceed your expectations. Thank you once more for your review. Sincerely, Hotel Management
Please, add an ICE machine! Air the rooms more. The fridge needed better cleaning. The staff was great - helpful and friendly!
Thank you for sharing your feedback with us. Although you liked our courteous associates and had an overall satisfactory stay, we apologize for not meeting all of your expectations. We will discuss your comments about cleanliness with our housekeeping team to be more diligent. Your rating is appreciated, and we hope to provide you with a better stay in the future. Sincerely, Hotel Management
Great location. Close to restaurants shopping and even bowling
Thank you for your review. We are pleased you enjoyed your recent trip to Extended Stay America. As you mentioned, our hotel is in a great location with many restaurants and shopping options just minutes away. We appreciate your feedback and look forward to accommodating you in the future. Sincerely, Hotel Management
Like it was not far from Paul Brown Stadium Didn’t like tub was stopped up the entire time I was there and there was nothing done about it. Will not stay there again....
Thank you for your review. Although you liked our convenient location, we are sorry for the issues in your suite. We will share your feedback with the appropriate team for review and action. We appreciate your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Entire parking lot being repaved my total stay a pain to find parking and to get in and out !! Sticky shoes from black top always a detour ! Very in much a hassle
Thank you for reviewing your stay. We are so sorry for the issues you had in our parking area and the inconvenience it caused. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
Way too much hassle the entire parking lots t was being repaved my entire stay had to park by restaurant and sometimes walk on new black top still wet and tacky !!
Thank you for the feedback about your stay at our hotel. We are sorry for the problems you encountered due to the reconstruction of our parking area. We would love for you to stay with us again as it would be a pleasure to welcome you back to our new and improved hotel personally. Sincerely, Hotel Management
I love to visit this hotel, nice and clean and customer service is always nice yo me when I visit. This hotel is like my getaway from home.
Thank you for choosing Extended Stay America and taking time to review your stay. It was a pleasure reading about the excellent service you received from our staff. This is what we strive to do every day, so we thank you for acknowledging our efforts. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again in the near future. Sincerely, Hotel Management
Dear Kristina, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management