The first room that we were in reeked of marijuana but the second room was very clean. It was a beautiful set up and I enjoyed our stay. The staff was wonderful and went out of their way to make sure that we could have menus to order food
The building was old out dated the pool was small and shallow and cold. The staff was lazy and inattentive.
The staff was pleasant and attentive as could be. By far the best Marriott suite experience I've had, period.
Excellent breakfast and multiple toppings for oatmeal, sich as dried banana chips, cranberries, raisins, nuts, and more. One morning, I concocted a trail mix. Scrambled eggs and sausage, yogurts. And more. Friendly staff. A special shout out to Darren.
Excellent. Room smells like a new one.Staff very corteous. Breakfast excellent. Place accessible to everything.
Very convenient to the navy base. We went out for boot camp graduation and they have a shuttle to and from service. The staff is very knowledgeable about the area and more than happy to help any way possible.
Great location, very friendly staff. Breakfast is pretty good, didn’t use other amenities
We arrived very early in the morning for our daughters graduation from naval boot camp. Within a minute Nathan had us checked in. We were able to freshen up and catch a quick nap and breakfast before leaving out. The breakfast changed up daily so it was never dull the few days we were there. The beds were comfortable. Hotel was very modern.
Excellent breakfast, clean rooms,helpful staff.convenient location to restaurants.
We loved our stay, it was cold but we were kept warm with the amenities in the hotel lobby (coffee, hot chocolate open bar,etc). The rooms were clean, it was quiet and we were close to varies restaurants that provided deliveries. We received a ton of information for families there for their new saliors about to graduate. We had a great time!
My first time staying at this hotel, I was surprised how if how nice it was and people that work there very pleasant.
loved the bar and the bar tender . loved the staff and the cool updated studio /flat style rooms
Nice room - very clean and somewhat new. Good location and access to highways. Right across the street from a Walmart.
Great service, love the way the hotel room is designed, very safe, close to some shopping and plenty of restaurants, right next door to Walmart. So much in walking distance for convenience! Our next trip, which will be soon, will be spent at the same hotel!
Nice big comfortable room. Friendly helpful staff. Good free breakfast, but food is in too small of an area & gets congested. Would definitely stay here again.
We stayed in 2 Queens studio. It was a very pleasant, calm feeling. The room was comfortable with great amenities. The only thing that bothered me is the breakfast. I thought they would have offered better breakfast choices. Overall it was a very quiet stay. Will stay again. Thank you Springhill by Hilton
SpringHill Suites by Marriott Chicago Waukegan/Gurnee places you within a 10-minute drive of popular sights such as Naval Base Great Lakes and Gurnee Mills. This 120-room, 3-star hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.
Free continental breakfast is included with your stay and is served from 6:00 AM to 10:00 AM.
All 120 heated accommodations feature sitting areas. 37-inch flat-screen TVs come with cable channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. IPod docks, sofa beds, and microwaves are also standard.
Guests of SpringHill Suites by Marriott Chicago Waukegan/Gurnee enjoy an indoor pool, free WiFi in public areas, and a 24-hour business center. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with luggage storage, tours or tickets, and securing valuables. Additional amenities include a meeting room, a computer station, and express check-in.
The first room that we were in reeked of marijuana but the second room was very clean. It was a beautiful set up and I enjoyed our stay. The staff was wonderful and went out of their way to make sure that we could have menus to order food
The building was old out dated the pool was small and shallow and cold. The staff was lazy and inattentive.
The staff was pleasant and attentive as could be. By far the best Marriott suite experience I've had, period.
Excellent breakfast and multiple toppings for oatmeal, sich as dried banana chips, cranberries, raisins, nuts, and more. One morning, I concocted a trail mix. Scrambled eggs and sausage, yogurts. And more. Friendly staff. A special shout out to Darren.
Excellent. Room smells like a new one.Staff very corteous. Breakfast excellent. Place accessible to everything.
Very convenient to the navy base. We went out for boot camp graduation and they have a shuttle to and from service. The staff is very knowledgeable about the area and more than happy to help any way possible.
Great location, very friendly staff. Breakfast is pretty good, didn’t use other amenities
We arrived very early in the morning for our daughters graduation from naval boot camp. Within a minute Nathan had us checked in. We were able to freshen up and catch a quick nap and breakfast before leaving out. The breakfast changed up daily so it was never dull the few days we were there. The beds were comfortable. Hotel was very modern.
Thank you for staying with us! We appreciate your feedback.
Dear Anonymous, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As customer service is a key priority, we are very sorry our staff fell short of your expectations. What you experienced is not typical. Please rest assured that your comments have been shared with our team who would love the chance to impress on a future visit. Sincerely, Darin Rasmus General Manager