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Holiday Inn Express & Suites Waukegan

2.5 out of 5.0

Recent guest reviews

Stayed 3 nights at this Holiday Inn while we attended the BMW Championship. It was close to many restaurants and Walmart. Hotel staff was very friendly and accommodating. The continental breakfast was really good as those types of breakfasts go. Coffee was always fresh and hot. The room was clean and freshened up every day for us. Nice shower. We did not have much of a view, bowling alley next door, but we were there mostly to relax and sleep. Has an indoor pool and spa that looked nice but we forgot our swimsuits. Only complaint was the toilet kept running after you flushed it, I had to jiggle the handle each time to get it to stop. I did report this when we checked out so I hope they fix it for the next guests. Definitely would stay here again.

Except for bathroom shower walls which are stained (leaks?) the room was excellent, the hotel staff were very cordial, helpful and accomodating, including maid service.

Dave was an awesome driver who drove the shuttle to the graduation for the Navy. The hotel is also very close to sarges meet and greet! Great location and we will be back!

This hotel had some of the nicest staff I've ever encountered. The hotel was very clean and convenient for our stay. It's close to the Navy Recruit Training Center and shopping. We couldn't have asked for a better hotel. Free breakfast and shuttle service to the Navy Recruit Graduation. Very clean hotel and helpful staff. I would definitely recommend this hotel.

We were there because our son was at the navy base & everyone was very helpful to help us in every way thank y'all again

We were here to attend our sons Navy Boot Camp Graduation. Staff was extremely helpful and informative on the Graduation process. Shuttle was great and David, our driver, was fantastic! He took the time to show us where we would drop our son off after his leave. Hotel provided hotdogs, chips and cookies after graduation for the Navy Graduates and their families. Nice touch. Staff was friendly and ready to assist with answers to any questions we had. They were friendly and courteous.

The staff were friendly and helpful but the rooms were very small. The walls , floor, ceiling are paper thin so the noise from the other rooms come through. We did not get a goodnight sleep the few days we stayed at the holiday Inn we actually decided to move down the street and check in at the courtyard marriot.......huge improvement. I will not recommend the Holiday Inn to anyone.

stayed here 3 times while our son was going to school at Great lake ntc and each stay was very good. Friendly Staff that recognized me even though 2 stays were 4 months apart . Good Breakfast each morning. Great location for those who are going to the Navy bootcamp graduation . Food and shopping nearby

I had a great stay at the holiday Inn express and suites. It was great except for a few things. The pool was over chlorinated. The day before I left when my hotel room got cleaned, one of my $40 bras went missing. we went and talked to the clerk at the front desk and left phone number with him. I have since emailed the hotel twice and have gotten no reply. I am not very happy about this lack of customer service.

The room was clean & the staff throughout the facility were very friendly & helpful. The breakfast was very good & the young man who was in attendance was very friendly & willing to help with any problems that would possibly occur. We enjoyed our one night stay. Convenient to shopping & restaurants & the expressway.

We went to our daughter in-laws boot camp Navy graduation. The hotel was less than 5 miles from the base and situated on a very quiet lot. The facility was clean and the staff was more than accommodating. They would go out of their way to answer questions and look information up on the internet for us. We always recommend the Holiday Inn Express and have yet to be disappointed.

Excellent place to stay.great staff . Good location for great lakes naval base .

The room furniture is in dire need of replacement, especially the matrasses. The overall value just is not as good a deal as other nearby hotels.

Second stay in 4 months and you couldn't ask for a better place for the price. Don't know if we will ever get up that way again but would stay again if I did.

visited our son while he was going to school in Great lakes and this place was just perfect. staff was very helpful and the breakfast was a plus. Planning on another stay soon

I liked that this hotel had a fridge/microwave/hair dryer so that I could leave some hair appliances at home and have ability to cook a meal in the room without spending a fortune on eating out, the free breakfast while not a full buffet, did have a good mix of items (hard boiled eggs, muffins, bagels, yogurt, pancake maker, biscuits and gravy, sausage, hot eggs, dry cereals, and packets of oatmeal and hot cocoa), coffee appeared to be available 24/7. The pool wasn't heated enough for my taste (or maybe I was heartbroken that the hot tub didn't work!). Free wifi made planning day trips a breeze! Another con was lack of laundry facility, however the staff advised me that I could use Candlewood Suites, but ultimately I didn't want to utilize any more time, besides I had to drive to Walmart to get laundry soap and some groceries. BTW Walmart is closeby which saved me a lot of heartache since this Californian was unprepared for the harsh Illinois weather!! A wonderful staff member (groundskeeper maybe?) pushed snow off my car for me!! I had a good stay thank you!

Excellent People Excellent Location Clean Room will be back on summer Thank you ;)

Great place , everything was nicely kept, staff was very helpful,

Other stuff was ok but breakfast needs more choice.

very clean, room air quality was very poor. smelled musty and the room was stuffy. very good breakfast, needed more seating. overall good stay.

Room options

Standard Room

King 1 | Queen 1 | Sleeps 2

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite, Non Smoking

Full 2 | Queen 2 | Sleeps 5

Guest reviews for Holiday Inn Express & Suites Waukegan

Everyone (6) Couples (10) Business (3) Family (20) Friends (1) Other (1)
4

nice place to stay, close to six flags

Everyone

Stayed 3 nights at this Holiday Inn while we attended the BMW Championship. It was close to many restaurants and Walmart. Hotel staff was very friendly and accommodating. The continental breakfast was really good as those types of breakfasts go. Coffee was always fresh and hot. The room was clean and freshened up every day for us. Nice shower. We did not have much of a view, bowling alley next door, but we were there mostly to relax and sleep. Has an indoor pool and spa that looked nice but we forgot our swimsuits. Only complaint was the toilet kept running after you flushed it, I had to jiggle the handle each time to get it to stop. I did report this when we checked out so I hope they fix it for the next guests. Definitely would stay here again.

By on Sep 19, 2017

4
Everyone

Except for bathroom shower walls which are stained (leaks?) the room was excellent, the hotel staff were very cordial, helpful and accomodating, including maid service.

By , from Kansas City, Missouri on Sep 4, 2017

5

awesome hotel that is close to great lakes navy

Everyone

Dave was an awesome driver who drove the shuttle to the graduation for the Navy. The hotel is also very close to sarges meet and greet! Great location and we will be back!

By , from Texas on Mar 26, 2017

5

great stay

Everyone

This hotel had some of the nicest staff I've ever encountered. The hotel was very clean and convenient for our stay. It's close to the Navy Recruit Training Center and shopping. We couldn't have asked for a better hotel. Free breakfast and shuttle service to the Navy Recruit Graduation. Very clean hotel and helpful staff. I would definitely recommend this hotel.

By , from California on Oct 16, 2016

Review comment responded on Oct 18, 2016

Greetings Jay, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Congratulations to you and your Navy graduate. I look forward to sharing your comments with the team. We hope you will visit us again. Sincerely, Justin S. General Manager

5

hotel was very nice

Everyone

We were there because our son was at the navy base & everyone was very helpful to help us in every way thank y'all again

By on Sep 11, 2016

Review comment responded on Sep 15, 2016

Hello, Thank you so much for your review of our hotel. Our team takes pride in being as helpful as possible during your stay. They will be happy to hear of your review. We hope you will visit us again. Sincerely, Justin S. General Manager

5

nice hotel close to navy training center

Everyone

We were here to attend our sons Navy Boot Camp Graduation. Staff was extremely helpful and informative on the Graduation process. Shuttle was great and David, our driver, was fantastic! He took the time to show us where we would drop our son off after his leave. Hotel provided hotdogs, chips and cookies after graduation for the Navy Graduates and their families. Nice touch. Staff was friendly and ready to assist with answers to any questions we had. They were friendly and courteous.

By , from North Carolina on Aug 25, 2016

Review comment responded on Aug 30, 2016

Hello Juli, Thank you so much for your review of our hotel. I am so pleased to hear that you enjoyed so much of what our hotel has to offer. I know David and the rest of the team will be happy to hear your wonderful comments. We hope you will visit us again. Sincerely, Justin S. General Manager

2

overpriced for the small rooms

Families

The staff were friendly and helpful but the rooms were very small. The walls , floor, ceiling are paper thin so the noise from the other rooms come through. We did not get a goodnight sleep the few days we stayed at the holiday Inn we actually decided to move down the street and check in at the courtyard marriot.......huge improvement. I will not recommend the Holiday Inn to anyone.

By on Dec 29, 2014

5

3 stays

Families

stayed here 3 times while our son was going to school at Great lake ntc and each stay was very good. Friendly Staff that recognized me even though 2 stays were 4 months apart . Good Breakfast each morning. Great location for those who are going to the Navy bootcamp graduation . Food and shopping nearby

By on Dec 23, 2014

2

great till stuff went missing

Families

I had a great stay at the holiday Inn express and suites. It was great except for a few things. The pool was over chlorinated. The day before I left when my hotel room got cleaned, one of my $40 bras went missing. we went and talked to the clerk at the front desk and left phone number with him. I have since emailed the hotel twice and have gotten no reply. I am not very happy about this lack of customer service.

By on Jul 25, 2014

3

good stay

Couples

The room was clean & the staff throughout the facility were very friendly & helpful. The breakfast was very good & the young man who was in attendance was very friendly & willing to help with any problems that would possibly occur. We enjoyed our one night stay. Convenient to shopping & restaurants & the expressway.

By on Jun 18, 2014