The bed was fabulously comfortable. The room itself was very dark. The decor was weird and not very comfortable. The ventilation system was noisy and because the windows didn't close properly we could hear road noise all the time.
Everything was great 😁😁
Well-designed room. It was tacky they provided wifi only to members of their customer club! (And that club database will probably get hacked sometime -- it isn't without risk.)
It was nice. I’d go back again.
Hotel was beautiful and maintained clean and organized. I appreciated that we had to make reservations for swimming for covid, everything was amazing. Definitely want to book with them again!
I found it annoying that the pool was open, but was reservation only and was completely booked up. I checked in at 4:05pm, when checkin time was at 4 at the earliest, so how could the pool be completely booked already? Makes no sense.. the young ladies at that front desk were unapologetic and did nothing to placate me. I could have paid the same amount for a better hotel if I would have known there would be no access given to the pool.
Well maintained, efficient even with skeletal staff and reduced amenities due to COVID. Clean rooms, linens and bathroom. Helpful staff.
The environment is not pleasant, the landscaping and lobby is horrible. Room is ok newly renovated I guess
Amazing hotel ! Very clean and beautiful and extremely
Staff was excellent and the decore was sobeautiful
The staff is great. They're very friendly and helpful.
A generically good suburban hotel that was a good value for the money. We had one minor housekeeping glitch, but overall the staff was very friendly and helpful.
Renaissance Chicago North Shore Hotel places you within 3 miles (5 km) of popular attractions like Chicago Botanic Garden and Lake Michigan. This 4-star hotel has 391 guestrooms and offers conveniences like 3 restaurants, a 24-hour gym, and free self parking.
This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. At the end of the day, relax with a drink at the bar/lounge.
Guests can expect to find WiFi and 55-inch flat-screen TVs with digital channels and Netflix. Pillowtop beds sport pillow menus and bathrooms offer hair dryers and designer toiletries. IPod docks, refrigerators, and coffee makers are other standard amenities. Housekeeping is available on request.
Renaissance Chicago North Shore Hotel features a 24-hour gym, free WiFi in public areas, and conference space. There's free parking and limo/town car service. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this golf hotel include a 24-hour business center, a computer station, and a library.
The bed was fabulously comfortable. The room itself was very dark. The decor was weird and not very comfortable. The ventilation system was noisy and because the windows didn't close properly we could hear road noise all the time.
Everything was great 😁😁
Dear Anonymous, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Stephen Barr General Manager
Well-designed room. It was tacky they provided wifi only to members of their customer club! (And that club database will probably get hacked sometime -- it isn't without risk.)
Dear Anonymous, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Best, Stephen Barr General Manager
It was nice. I’d go back again.
Dear Anonymous, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Stephen Barr General Manager
Dear Anonymous, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Stephen Barr General Manager
Dear Anonymous, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Stephen Barr General Manager
Hotel was beautiful and maintained clean and organized. I appreciated that we had to make reservations for swimming for covid, everything was amazing. Definitely want to book with them again!
Dear Anonymous, We appreciate your review. Your valuable feedback is of great importance and allows us to monitor and continually improve our property. Thank you for staying with us and we hope to have an opportunity to serve you again. Best, Stephen Barr General Manager
I found it annoying that the pool was open, but was reservation only and was completely booked up. I checked in at 4:05pm, when checkin time was at 4 at the earliest, so how could the pool be completely booked already? Makes no sense.. the young ladies at that front desk were unapologetic and did nothing to placate me. I could have paid the same amount for a better hotel if I would have known there would be no access given to the pool.
Dear Anonymous, Thank you for choosing to stay with us and for providing your valuable feedback. We've had to limit the number of people at our pool to accommodate social distancing; I'm sorry that we appeared unaccommodating. We hope to have the opportunity to impress on a return visit. Sincerely, Stephen Barr General Manager
Dear Ava Walters, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Stephen Barr General Manager