The check out and check in was smooth. The hotel was clean, staff was friendly, and beds were comfy. Great stay and experience!
Pool access was nice and actually had towels. Had to call for literally everything.
It is a great property. Convenient for a nice stay-cation. We've been there before and will be back. The suites are great and prices more than reasonable.
I truly enjoy my stay, excellent staff, delicious American breakfast and very clean. I will be staying here every time I go to Chicago.
Pros:We love the location and the overall layout of the hotel. It's nice that is an all-suites property and the swimming pool is good for kids. The beds are very comfortable. They use Aveda toiletries which is very nice. The rooms are well equipped for business travelers in case you need to work from the room - great Wifi, the desks have all the outlets/connectors you need, etc.The hotel itself is actually very user-friendly. They have a nice gym, a small pool, a nice indoor atrium. Cons: We were disappointed by the level of cleanliness of the rooms. Although the bedding was very clean, the living room portion of the suite looked like it hadn't been vacuumed. The mini fridge in the room, which is actually a great amenity, had food left over from a previous stay, which had leaked all over the inside of the unit. The coffee maker did not work. Our bathroom only had two bath towels and no hand towels/wash clothes, which were in other rooms. The staff was very nice and accommodating in helping, but I kind of wish they just did things right to begin with. Honestly, the most frustrating part, is that we were placed in rooms adjacent to other guests who were VERY loud. They kept slamming doors, yelling, etc. I feel like in the age of Covid, and with so many rooms on premises, it would have been much more considerate to spread guests out, especially since the hotel was not even half full. Overall, we would probably stay again, but I really hope the housekeeping staff ups their game.
Staff excellent! Had a power outage and staff made you feel safe, like they had it all under control. Pool was clean and social distancing was in practice. Did not get over crowded.
The front desk staff was very friendly and the rooms were spacious - that was the only good thing about this hotel. The hotel room at first glance was very nice but looking closely, it was dirty. The shower still had hair from someone who was previously there. The wall had marks all over and the caulking in the bathroom was very stained and dirty. The tiles showed age and the wet bar sink was also dirty.
There was never anyone around- no one working at the desk. We stayed 4 nights never offered clean towels. One of the clean glasses in the room I picked up and it had a lipstick stain on. Not good in post-covid era.
Staffs were very friendly and the room was so clean
Clean and spacious. Easy parking and a nice lobby. Great for a base-camp more than a place to hang out.
Clean, excellent service, plenty of parking. Buffet breakfast and servers are great.
Bathroom is old and not fully cleaned. Fan at the bathroom is covered with dust... filthy.,...
The room is spacious and clean. The bed is very comfortable. Especially the room is very quite noisy controlled even though outside road is busy highway.
I stayed for two nights in July with my son's lacrosse team. We overlapped with a medical device expo. This medical group setup displays in the hallways, narrowing the thoroughfare to the parking lot and pool. Their party in the atrium was load enough to bother my son in the outer room of our suite but it was peacefully quiet in the bedroom. The bed was very comfortable and the tv/internet was solid and up-to-date. I would stay here again.
The beds were comfortable and the food at the restaurant was great. We had scheduled the van driver to take us to the train station and he was 15 min late causing us to miss our train and then had to pay a $44 Uber ride. And arrive late for our dinner reservation.
The suite was clean, the common space was updated and well kept. We only stayed overnight for a flight early the following morning, but we enjoyed our stay.
Renaissance Chicago Glenview Suites Hotel places you within a few miles (5 km) of Glenview Park Golf Club and The Glen Club. This 254-room, 3.5-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 10 AM.
All 254 accommodations afford space to spread out with a separate bedroom and living rooms. Guests can expect to find free WiFi and 32-inch Smart TVs with cable channels and Netflix. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves, refrigerators, and coffee makers.
At Renaissance Chicago Glenview Suites Hotel, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a conference center, a 24-hour business center, and a computer station.
The check out and check in was smooth. The hotel was clean, staff was friendly, and beds were comfy. Great stay and experience!
Pool access was nice and actually had towels. Had to call for literally everything.
Thank you for your response. We are saddened to hear that your stay was less than satisfactory and will review your concerns with the staff. We invite you to try us again in the future.
It is a great property. Convenient for a nice stay-cation. We've been there before and will be back. The suites are great and prices more than reasonable.
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit
I truly enjoy my stay, excellent staff, delicious American breakfast and very clean. I will be staying here every time I go to Chicago.
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We look forward to see you again
Pros:We love the location and the overall layout of the hotel. It's nice that is an all-suites property and the swimming pool is good for kids. The beds are very comfortable. They use Aveda toiletries which is very nice. The rooms are well equipped for business travelers in case you need to work from the room - great Wifi, the desks have all the outlets/connectors you need, etc.The hotel itself is actually very user-friendly. They have a nice gym, a small pool, a nice indoor atrium. Cons: We were disappointed by the level of cleanliness of the rooms. Although the bedding was very clean, the living room portion of the suite looked like it hadn't been vacuumed. The mini fridge in the room, which is actually a great amenity, had food left over from a previous stay, which had leaked all over the inside of the unit. The coffee maker did not work. Our bathroom only had two bath towels and no hand towels/wash clothes, which were in other rooms. The staff was very nice and accommodating in helping, but I kind of wish they just did things right to begin with. Honestly, the most frustrating part, is that we were placed in rooms adjacent to other guests who were VERY loud. They kept slamming doors, yelling, etc. I feel like in the age of Covid, and with so many rooms on premises, it would have been much more considerate to spread guests out, especially since the hotel was not even half full. Overall, we would probably stay again, but I really hope the housekeeping staff ups their game.
Thank you for taking the time and sharing you honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, I have shared your feedback with our Executive Housekeeper. We would be happy if you would give us other chance and make things right for you. Once again, thank you for the feedback and for staying with us. Hope to see you again
Staff excellent! Had a power outage and staff made you feel safe, like they had it all under control. Pool was clean and social distancing was in practice. Did not get over crowded.
Thank you very much for taking the time to write review for us.We greatly appreciate good score and feedback.Much appreciated your understanding about power outage. Once again thank for wonderful feedback and for choosing us, hope to see you again!
Thank you for staying with us!
The front desk staff was very friendly and the rooms were spacious - that was the only good thing about this hotel. The hotel room at first glance was very nice but looking closely, it was dirty. The shower still had hair from someone who was previously there. The wall had marks all over and the caulking in the bathroom was very stained and dirty. The tiles showed age and the wet bar sink was also dirty.
We recognize your time is valuable and appreciate the feedback you have provided.Happy to see that front desk did a good job.Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. The experience you described regarding housekeeping is not characteristic of the level service we strive to provide, and I sincerely apologize that you it affected your stay. I can assure that we take your concerns very seriously and your comments will be addressed to Housekeeping department.Thank you again for the feedback.
There was never anyone around- no one working at the desk. We stayed 4 nights never offered clean towels. One of the clean glasses in the room I picked up and it had a lipstick stain on. Not good in post-covid era.
We recognize your time and appreciate the feedback you provided.Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. The experience you received is not characteristic of the level service we strive to provide, and I sincerely apologize for falling short of meeting your expectations.Thank you again for feedback and for staying with us.
Thank you for taking the time out of your day to leave us feedback about your stay. It appears that your time with us could have been better. If there is anything that you would like to share with us that could have assisted in creating a better experience for you, please feel free to reach out to us via direct message with the property. Best Regards, Kent
Thank you for staying with us at the Renaissance Chicago Glenview Suites Hotel. We are delighted that you enjoyed your stay and look forward to welcoming you back soon.