We stay here while waiting for our flight back home. We reach at 11.30pm and check out at 6.30am the next day. It was so comfortable hotel with full range amenities. Feel like five stars hotel while the price is so reasonable. USD 99 for a family room of 4. Will stay here again. Highly recommended! The shuttle bus to and from airport is super punctual and accurate. The staff and driver were so helpful and polite.

Room is quite spacious with lot of toilet amenities and bath tub. I got the garden view room which is very beautiful. International Buffet Dinner is quite ok. There us also 24 hours minimart in the hotel.

I have stayed this hotel for two separate days which was about five days apart. The first day was fine with everythings. The second day was a nightmare starting from the shuttle bus at the bus stop of Narita Airport. The Japanese driver stopped us to get on the bus but to allow the Japanese customers behind us in the queue to get on the bus since he knew there was insufficient seat for all the customers on the queue. I have never had such experience in Japan or anywhere else in the world and I was so disappointed for his intention and action. Those three Chinese customers ahead of us also encountered the same problem and even worse they could not get on the previous shuttle bus as no seat available. They had to wait another one hour as us for next shuttle bus. Also, the next shuttle bus delayed for ten minutes which were seldom happened in Japan. What if the shuttle bus have insufficient seat in Japan, they would arrange additional shuttle bus. When I arrived at the hotel for check-in, it was about 11:50pm. I explained the situation to the Manager of the hotel and it was obviously that he did not know the English very well and had no glue what I said. I eventually spoke to one of their staff who can speak in English. They said the would look into the case and reverted to us. Of course, I have not heard anything from them since then. Apart from that, I was arranged to the room without ventilation. I did not bother to change room as it had been already in mid-night ! Try your if you want to stay in this hotel.

We were placed here by the airline when weather canceled our flight to Chicago. We were told that the shuttle would get us at 6:30. The 6:30 shuttle had no more room for luggage so left with empty seats and would not let us take our luggage on with us. The same happened with the next 3 shuttles. Each arrived at the specified time every half hour. I found out why they were so punctual. The driver waited up the road for at least 10 minutes then came to the bus stop. While this punctuality would be commendable under ordinary circumstance when there are at least two bus loads of people standing in the cold and rain it would serve better to come not on the schedule. Then, when we finally started to load our luggage, a hotel employee showed up with a group and very rudely told us our bus was scheduled for 8 and 9 and we could not get on that bus. I think she finally realized she was facing a lot of tired, cold and wet people who were in no mood to wait another hour and she flagged down another bus. Other than that everything was very nice. The breakfast was good and the room comfortable.

I would have given this 4 stars but breakfast was decidedly average. Admittedly we didn’t get down there until 9.30am and it closed at 10am, but a lot of the food hadn’t been replenished and some of the service areas had actually closed. Not good enough given the price (as always for hotels - on the high side) Positives: - Rooms were relatively large and tidy and the bathroom was ok - The free mobile phone - which seem to be becoming quite common in Japan and are great if you aren’t travelling with mobile data - Service at the front desk was very helpful and friendly. We had a few glitches with our booking and they were very helpful sorting it out - Free shuttle buses to both the airport and into Narita if you happen to be stuck there for a day Negatives - Breakfast per above

We stayed here before catching our flight back to Australia the next morning. I booked it because it was close and I knew I would badly need a good nights sleep before flying back. Unfortunately it didn't happen. We booked the "Superior Queen Room" but as soon as we got to our room my partner and I both straight away said "This can't be a Queen size bed". It looked and felt way too small. I went and queried it with reception and was told it was Queen size. I've stayed in 100s of hotels and that was the smallest Queen size bed I've ever been in if that is true. It also had the smallest pillow I've ever had in a hotel as well for sleeping on. The pillow was more like a soft cushion you would expect on a sofa. The bed as well was pushed almost right up against a wall so difficult to get in and out of on one side. Neither of us slept very well that night and thankfully it was only for 1 night. Apart from that the bathroom and the TV were good and had nice facilities. The convenience store downstairs was excellent and very handy. The only other negative was that we wanted to get the shuttle bus to AeonMall from the hotel. Before getting on we asked the driver if this was going to the mall and he said yes. Except that it didn't go to the mall it went to Narita bus station. We get off and realised we were a 40 min walk from AeonMall. So had to get a taxi to take us to the mall. Unfortunately not the way we wanted to spend our last night in Japan when we were so tired.

I had to pleasure of staying at this hotel on a stayover from the US on my way to Guam. It is not the closest hotel to the airport but they do have a shuttle that is easy to catch and runs regularly. The staff at this hotel were extremely pleasant and the hotel was clean and comfortable. There is a store on site and every amenity which would be expected. The morning breakfast buffet has something for every taste.

My only wish was that I could have stayed longer. This was such a nice hotel! Very clean, very friendly staff, and the lobby smelled glorious - like gardenias! I knew I had made a made a good decision when I saw a large group of pilots and flight attendants checking in too. The room was small, but perfect for an overnight stay and the space was used well. The complimentary dinner was delicious and plentiful! There was also a well-stocked mini-store in the lobby. The bed was very comfortable, wi-fi worked well in the room, slippers are provided for your time in the room, lighting was good, it was reasonably priced, and there was a free airport shuttle. Overall, I'd stay again in a heartbeat! Great job MyStays!

Stay here 1 night before return home. Stayed one family together , consists of 2 adult & 3 children. They have 24 hours family mart at lobby, which is good. They provide free shuttle bus to airport and free shuttle bus to nearby Aeon Mall. If you would like to go to Shinsui Premium Outlet, there is a bus which you need to pay ¥350 per head for one way. Also, there is pyjamas provided, so you no need to open your luggage to find your own. My family felt very comfortable staying in this hotel. Highly recommended.