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Mercure Chester Abbots Well Hotel

4.0 out of 5.0

Recent guest reviews

Two days before our visit we received a pleasant courtesy call from the hotel Mercure (Abbots Well) and looked forward to our visit. Upon arrival hotel looked nice. Then at check-in we received a very basic welcome and a room card was quickly passed to us and we were directed to around the corner. We had not even been told what the room number was, I had to check inside the card holder as we walked off. Prior to our visit we had received an e-mail signed by General Manager Eric Spencer-Smith which included information about dinner reservations and that if you book before hand or on arrival at check-in you can secure the chef speciality three course for just £18. So when I asked to book a dinner reservation at check-in I was told/ fobbed off that the availability was unknown so we would have to go to the restaurant and find this information out ourselves. We were given 1 room key and as we walked around the corner there was a stair case with no visible lift facility. As a family of 4 we had a large, heavy trolley suitcase and extra bags. The Brasserie next to the stairs had no visible staff so we wondered around the hotel, before finding a lady (possibly a Manager) who took us through a meeting room to a small platform shaft lift. This is a older hotel so no purpose built lift as you would usually expect. This lady also checked the dinner reservations and called the room to confirm a booking. Our family room smelt musty but was clean. Very basic; no air conditioning (Just a fan), no fridge (So if like us you have children that have yoghurts or you have made a packed lunch for the zoo - there is no facility to keep food & drinks cool), only one plug socket in this family room 358, therefore this was an issue to try to keep two adult phones and the children's devices charged up. We obtained an extension from reception that had two plug sockets but without air conditioning the fan had to take up one of the power points most of the time and the spare socket had a synchronised rotation of devices. Shower is a mixer so no power and took along time for the whole family to get showered and ready. Room is clean but basic and dated but from other reviews I see the bedrooms are next to be refurbished. At dinner we arrived at the Brasserie and the front of house meet & greet was preoccupied with paperwork and she asked us to wait. We were then finally shown to our table by a very nice lady who asked about our visit and offered us advice and information about our planned visit to the zoo, all was then well. Again, this hit and miss experience at the hotel left us confused as we had to wait nearly an hour for food to arrive and Dave (tall gentleman with glasses- possibly restaurant manager), appeared to us to be almost stomping around and was quite assertive/short when discussing orders with my husband (though he wasn't particularly rude) but it made the whole experience uneasy. We were left from the point of receiving our food, children were ignored and we were not offered coffee or desserts. Food was ok but the overall the experience was not worth £80. We decided not to eat at the Brasserie for our final night and took a walk out to the Ploughman pub down the road my husband had a fabulous mixed grill and I had chicken and prawns, which was just as good as the hotel's Brasserie Thai prawn curry and cost us only £56. We hear many people from the hotel eat there - the hotel needs to realise that they are losing a lot of gross profit because the restaurant service is letting the hotel down and is losing business from guests. We now wondered what breakfast would be like. There was a whole different team at breakfast and food was delicious ( only one toaster working but breakfast dining was not that busy) and staff were very pleasant and attentive. A special mention goes to Craig who looked after us and spoke with the children about their Everton shirts which included them in the dining experience. This good customer service was then continued by the leisure staff. Special thanks to Caroline who helped me to buy a new swim costume and was lovely and very nice on both of the occasions we met her. Kev too who is always busy covering various roles at the hotel still found time to offer us the great customer service that you would expect. It should be noted that Craig (Breakfast) and Caroline & Kev (Pool/Leisure) have really turned around the less than adequate experiences at the hotel into positive ones with their professionalism and personalities of which the hotel should note and these outstanding members of staff need to receive a thank you bonus, because the hotel owes them this. The pool, jaccuzi and sauna all clean and nice. The pool is a fabulous 31 degrees no shivering to get in, we had a great time with the kids and parents can relax in jaccuzi whilst watching over the children playing in the pool. Chester Zoo is a 10 minute drive away and there is a Mc Donalds (for fussy kids) at Sealand Road CH1 4RY (Chester Retail Park) 10 minute drive from Zoo and hotel. Overall we would not stay again until the rooms are modernised and hopefully Dave is not as stressed out next time but we had a good time in the end with special thanks to Caroline, Kev and Craig xxx

Cleanliness was good. Storage space for clothes in the double room was poor. Staff were obliging but with a “new starter”in the dining room, clearing up was slow. Location was good for the Park and ride to Chester. The billing system needs revising and customers should get a receipt each time they purchase food and drink. On checkout, we were asked for money for drinks twice over, charged by the bar and the dining room for the same drinks with the meal. Two other sets of customers checking out at the same time had similar problems with over charging.

A fabulous venue - I organised a staff party for 80 people ( re dun dance)!!- the venue was perfect. Claire was amazing she knew what exactly what I wanted - Bar staff and waiting on staff were very professional and the food was delicious - a prefect party /wedding venue. 25 staff and partners stayed over and everyone was thrilled with their rooms - Breakfast was also very good - making memories with all my colleagues

The location of this hotel was perfect, only a few minutes drive into Chester however there is also a park and ride down the road. Lots of free car parking space. Every member of staff we met were very friendly and welcoming. Room was comfortable size and clean. Although breakfast was very nice, I think £11 per person is a little expensive. All in all a very good 2 night break.

I like the Accor group of hotels, there is a pleasing consistency about them. Very pleasant hotel, excellent room and wonderful staff who are happy to help with any query or request. The breakfast was brilliant, all the choices you would expect and all laid out cleanly and easy to access.Items were replaced as soon as they ran out. Just on the outskirts of Chester it is an easy and quite cheap taxi ride into town, or a decent walk if you are up to it. I would happily stay here again.

I joined this health club as the price was very reasonable, however I am unable to use the pool every daytime due to puddle ducks being in there. I joined predominantly to use the pool as a way of keeping fit and although I am able to go in the pool while puddleducks are on, I am limited to a small area not big enough to swim properly. There is also a problem with the changing rooms during these times, as they are full of puddle ducks members making it a squeeze to say the least.

Stayed for 1 night Friday 27/04/18. Large clean room with comfortable king size bed lovely bathroom with excellent shower plenty of hot water and good water pressure. Breakfast is served until 11am and food is excellent with varied choice. Fresh fruit with yoghurt is delicious especially prunes that were to die for. Waiters and chefs were so friendly and customer service is a high priority. All staff can't do enough to please. Will definitely return

Staying for business; very pleasant welcome and great to have the parking!! All the staff I met were very nice. The double room was fine for one, but would have been cramped for two. Bed was super comfy and bed linen was spotless. Decent hairdryer, large TV, tea & coffee facilities and shampoo/shower gel provided. Good stuff. Now the faults: shower was a trickle & you literally had to turn it on and leave it for 5 mins to get the hot water through. The room smelt terribly of grease, and subsequently, after two nights, so did all my clothes!! The floors above are terribly creaky, so I was woken throughout the night by other guests wandering about. And the doors slam - good grief do they slam. Was also rudely awoken at 8am by someone strimming the lawns outside my window. Grrr. I ate in the bar/lounge area on the first nice. Very nice pasta dish & generous portion. Nice selection of wines. So a mixed bag. Fine for business, probably wouldn't stay for pleasure.

I am a person of high expectations normally, so when I read some reviews I was sceptical about what I was going to face. From start to finish the staff were friendly and polite. The food was excellent. The pool area was great. My only criticism as with a lot of hotels is the door closers on the rooms allow the door to bang, which isn't helpful for sleeping, can you not have soft closers ? but Overall a great stay.

The hotel has all the amenities of a standard business hotel. It is a 5 minute walk to the park and ride, and a short ride on the bus into the centre of Chester. There is a pleasant reception and bar area which leads into the Brasserie restaurant. We stayed on a dinner, bed and breakfast tariff and found the food to be plentiful and of a good standard. What sets this hotel apart from the rest is the service provided by the friendly, attentive staff. We booked this weekend stay as a package and felt it represented very good value for money.

Whitchurch Road Christleton Chester England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Mercure Chester Abbots Well Hotel places you within 3 miles (5 km) of popular attractions like Chester Cathedral and Grosvenor Museum. This 126-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and an indoor pool. Also near this Chester hotel are Chester Zoo and St Paul's Church.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served each morning for a fee.


All of Mercure Chester Abbots Well Hotel's 126 rooms are air-conditioned and have an array of amenities, including coffee makers, phones, and desks. LED TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries.

Property features

At Mercure Chester Abbots Well Hotel, guests enjoy a full-service spa, an indoor pool, and a fitness center. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Other amenities at this spa hotel include free WiFi in public areas, 9 meeting rooms, and a conference center.

Room options

Classic Room

Full 1 | Sleeps 2

Classic Room

Twin 2 | Sleeps 2

Superior Suite

Full 1 | Sleeps 2

Classic Room (Classic)

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

59.0% of guests recommend this hotel

Total of 1667 reviews