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Mercure Chester Abbots Well Hotel

4.0 out of 5.0

Recent guest reviews

Stayed here on route to a friend's party. A very convenient hotel for exploring Chester. A short walk to the park and ride which was great for getting into Chester. The hotel staff were very helpful. The room was comfortable. Surprisingly there was no lift and although it wasn't a problem for us this could be a factor when booking this hotel.

Stayed here recently with family after sight seeing around Chester. We had booked the room on secret escapes and got a great deal which including breakfast and use of the spa ( not including treatments ) Upon arrival we had to change our rooms as I'm currently on crutches and the hotel does not have a lift and our room was on the second floor. This was fine but we felt our room was downgraded from what we had booked due to this switch. However the room was still nice and suitable for our needs. Getting to the spa I had to go down a small set of stairs as the "mini" lift was out of order this was the same for the "mini" lift in the spa itself, leading me to going down another set of stairs. This seemed to be a theme as the lift leading down to the means changing room in the spa was also not working. This meant two flights of stairs for a gent if he needed to get changed. Lucky the ladies was accessible. The spa Itself was nice and peaceful however could be updated by simple touches. Just looks old and outdated but everything works. All day upon arrival we had issues with the people in the suite next to us, a hen party at that. They was very loud, slamming doors, shouting, playing music ect. This carried on all through the night causing us to go down to the front desk at 3am to find no one around even though it's 24 hour reception. We did tell the staff about this issue when we was checking out and they said sorry and they would pass the message on. Just unfortunate when you go to a spa to relax and end up feeling restless. I wouldn't say no to staying here again although it would t be my first choice.

We were visiting friends and sightseeing so the location is great as it is beside a Park and Ride, making the city so much easier and P&R was not expensive. However the room and bathrooms not a standard room are very small. With no drawer storage and only one upright chair, it was not a room to relax in. There is no public lounge, only the bar area so we could not sit and relax with our travelling companions unless we wanted a drink Breakfast was adequate but at the price charged we would have expected a wider choice and better quality. All was clean, the reception staff helpful and the spa and swimming pool are a real bonus

I stayed here on 14th July, can't fault it for the price, very clean, pool was lovely and warm and staff were very friendly, family/disabled changing room really needs an update at the pool, I would re-book for an overnight stay again

We found this on hotel is very basic .the rooms are very small ok for a night though.we stayed on the first floor the floor was very noisy when u moved around the room felt sorry for the people downstairs.we had a evening meal in the restaurant .it was very exspensive for wat it was nothing special.the service was poor . We booked a room with breakfast ,this was much better all self service .it was not cheap but it did the job

A splendid greeting from Richard, even though it was very late when we arrived, and a swift check in. Rooms cosy and quiet and housekeeping on hand in the morning to help with anything needed. Good location with smashing staff. Swift and professional check out with Lisa who made time to talk and offer advice. Will definately return. Thank you.

Stayed on the 5th July for a one day break. Check in was quick and easy, very friendly staff, Room was clean and tidy overlooking a small courtyard, no air con but can in room. We were on a special dinner, bed and breakfast. We choose the £22 Chefs special menu and ordered wine as extra, the wine started at £21, We didn't go to the bar so cannot comment on the prices there. We found a lovely walk on the canal into Chester approx. 3 miles each way, we are in our 60's and it took an hour each way, stop off for a drink at one of the pubs on the canalside before starting your return journey...lovely.

My husband and I stayed here for 2 nights. The staff were friendly and the room was clean. The room was slightly basic for the price. However I would recommend if it's for a quick stay. The pool/spa/gym area was nice.

Went here very last minute after we had checked into another hotel that was horrendous...Lisa from front desk was so helpful and without asking her, she upgraded our room. Breakfast was lovely and what you would expect from a 4 star hotel. The swimming pool and leisure centre was very good and clean. All staff we came across were helpful but mainly Lisa. I would stay again if I was staying in Chester especially as it is so close to Cheshire Oaks Shopping!

I normally look to stay in town at 2 or 3 regular hotels but it was race weekend and the prices drove me out a bit. I believe the hotel itself is only about 2 miles fro Chester Centre so is still fairly central. First impressions did not do it for me but to be fair the lounge and bar area are perfectly acceptable. Five stars to the in house team who were able to check me in before 12.00 noon with no fuss. Once you get past the reception into the corridors you start to see that there is a need for an upgrade and this carries on into the rooms. The rooms, and especially the bathrooms are quite basic. Again, fit for purpose, clean but no frills. Bed was comfortable but no air conditioning. My fan was broken but again a new one arrived 10 minutes after making my request. My room faced onto an inner courtyard and there is the most bizarre "decorative" feature of some used tyres with overgrown plants in them! Wish a took a photo so you could see it. All in all not a normal stop but would I stay again- yes I would. If your expectations are a hotel that is efficient, clean, nice staff and reasonably priced then you could do much worse.

Whitchurch Road Christleton Chester England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Mercure Chester Abbots Well Hotel places you within 3 miles (5 km) of popular attractions like Chester Cathedral and Grosvenor Museum. This 126-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and an indoor pool. Also near this Chester hotel are Chester Zoo and Chester Music Theatre.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served each morning for a fee.


All of Mercure Chester Abbots Well Hotel's 126 rooms are air-conditioned and have an array of amenities, including coffee makers, phones, and desks. LED TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries.

Property features

At Mercure Chester Abbots Well Hotel, guests enjoy a full-service spa, an indoor pool, and a fitness center. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Other amenities at this spa hotel include free WiFi in public areas, 9 meeting rooms, and a conference center.

Room options

Classic Room, 1 Double Bed

Full 1 | Sleeps 2

Classic Room, 2 Twin Beds

Twin 2 | Sleeps 2

Superior Suite, 1 Double Bed

Full 1 | Sleeps 2

Classic Room (Classic)

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

59% of guests recommend this hotel

Total of 1455 reviews