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Mercure Chester Abbots Well Hotel

4.0 out of 5.0

Recent guest reviews

We took a last minute trip to Chester and booked a 2 night special which included BB and dinner on the first night. As a treat we upgraded to a Privilege Room. During the online booking process we requested a quiet room. Check in was friendly and efficient and we headed off to our first floor room - the hotel is only 2 floors high and there are no lifts. Our "quiet" room turned out to be at the top of the main stairs next to the office and above the main entrance to the hotel. On top of that the fridge in the room vibrated so loudly it sounded like it was taking off. We could also clearly hear the people next door. A trip downstairs and the reception staff informed us that the only other available room was at the back of the hotel and there "may be" traffic noise. We accepted the change of rooms - both rooms were apparently upgrades however I would hate to see the standard rooms. Our new room was extremely hot, had a very odd smell and was extremely noisy both from outside and inside. Oddly enough this privilege room did not have a fridge. The included newspaper only appeared on day 2. On a positive note the coffee machine was well used. The room is in need of upgrading - like the whole hotel - but was clean and the bed comfortable. Our included dinner was tasty and we were able to chose the 3 course set menu or chose from the main menu to a value of £22. Breakfast included cooked and cold choices and we were satisfied on both days. The hotel is located out of Chester but the Park and Ride next door makes accessing the town centre easy and we also walked the canal in about 40 minutes - it was safe and quiet even at 10 o'clock at night. We used the pool area but as someone else noted there were swimming lessons taking place and children running around waiting for their turn. The ladies changing room was also full of children so not a relaxing experience at all. Check out was also quick and easy . We loved Chester and will return but certainly not to this hotel.

All staff were lovely and the downstairs of the hotel looked very impressive. However our room was right at the end of a long corridor which was very old fashioned and a horrible colour on our walk down to our room it looked like a mix between butlins and a cheap b&b. Room was quite small for what we were expecting, bed was uncomfortable, no air conditioning but we had been given a fan but was not very powerful. Room and bathroom were clean just disappointed as we had paid for a 4* and the room was dull and old fashioned. The pool was freezing and had swimming lessons taking place so we decided to stay in the jacuzzi which was nice. Would not stay here again as I felt it was a waste of money and my expectations of a 4* hotel were not met.

Having booked through secret escapes two weeks previous was rather annoying after a three hour journey we were kept waiting at reception as "we don't have a booking for you" !!! Luckily I had remembered to print and take my confirmation email as someone! Made a comment it couldn't have been booked to which reception was able to say the confirmation in my hand!! Told to wait at bar with complimentary drink. After a while we were allocated an "upgrade"!!!!!!! Room with newspaper which didn't arrive, and another voucher for complimentary drink. I would hate to think what the original room was like! As our room had one chair was I supposed to stand at all times? No newspaper, thin grey towels, room far too hot, no mirror to do hair or makeup unless stood up by bathroom no storage for clothes. The hotel had 78 Argentinian guests so I suppose why bother for two secret escape guests!! The breakfast were the worst I have had eggs sat till gone hard under the heat lamp, bacon undercooked, sausages just shown the grill very undercooked, dried mushrooms etc. The drinks were extremely overpriced as was the evening meal menu for a very low class hotel. Will not be back

Stayed here for 2 days for a business trip. Facilities used at hotel: Gym - good clean gym with all that was required for workout Food - breakfast great variation of foods on offer, dinner good selection. Room - clean and comfortable. General cleanliness of hotel was of a high standard. Have already recommended hotel

Booked this as a two night deal with breakfast and 1st night dinner, easy to find, good parking and near the park and ride so no need to take care into centre( take care with the buses though can be confusing) the food was fine, hot and tasty, there was a special menu for the first night dinner deal however there was no problem ordering from the main menu and the cost was offset, drink prices in the bar a bit steep. We had mentioned it was our anniversary so we had a card in the room and a towel sculpture(!) the room was clean and comfortable and there is free wifi that was quite good really. Reception staff very helpful in helping us get out and about and called a taxi for us the second night so we could go into town, breakfast was fine and as hot as buffet food could be and a good choice. It does eek set for business travelers so storage is quite limited in the bedroom a little more would help and a mirror over the desk/ dressing table as I had to do my hair and makeup stood up! Would definitely go back, good location, value for money apart from the price of a glass of wine and lovely staff.

We asked for a quiet room and were given a very pleasant room which was, indeed, quiet. The room was a good size, well equipped and very comfortable. The reception staff were all very welcoming and helpful. Our only disappointment was with breakfast and if we stayed again, we certainly wouldn't book it again. Fresh orange juice was lovely and the fresh bread products were also good, but cooked breakfasts on both days were well below par and we found the service to be equally poor. The staff were pleasant enough, just not able to deliver a quality service.

On a recent visit to Chester we booked ahead at the Mercure hotel. Outwardly the hotel looked OK the foyer and reception area looked impressive. However when we got to our room things were different. The corridor to the room was scruffy damaged carpets uneven and creaky floor. The room itself was small and rather shabby one of the lights didn't work and the bathroom looked worn and cramped, the floor was lifting, the mirror was unstable. The shower was absolutely awful, it couldn't be regulated, water came out of the tap boiling hot whilst the shower flow was freezing cold, it could be cosidered a health and safety issue. The towels were thin and gritty and a bit grey. The bed was a standard double not a king size, it was however comfortable. The room cost £88.00 for the night and breakfast was £11.00 each, which considering the quality of the hotel was extremely expensive, the breakfast was mediocre. In summary this hotel is well past its sell by date and needs a lot of work to get it to an acceptable standard. The only redeeming feature was the staff, they were invariably charming and very helpful. Won't be going to a Mercure hotel again in a hurry

We stayed here for one night on our way back home. After a six hour journey we just wanted to relax. The staff were efficient and we were dealt with promptly. Room good standard as Mercure hotels go, Good to have a proper coffee machine in the room. The evening meal left a lot to be desired but the breakfast was superb, staff continually topping up.

Stayed for two nights bed and breakfast really nice, good facilities, the bedroom was comfortable, very clean. We were given complimentary fresh fruit and water on arrival a nice touch. The toiletries were high quality and the towels really thick and fluffy. The breakfast was tasty with a comprehensive choice of both English and continental items. On the second day the bacon was not as crisp as we would have liked, but a quick word with a member of staff, and it was taken to the kitchen and crisped up, and brought to our table. Excellent customer service. The hotel was in such a good position to visit Chester, it was 2 miles to the city centre, and adjacent tp a park and ride, where a £2 return could get you to the city centre every 12 mins, no hassle of parking, and free parking at the hotel too, and so convenient. Would not hesitate in recommending this hotel. Book it, you will be delighted.

It's well documented in reviews that Lisa (who works on reception) is brilliant. Our interactions with her were so far above those with any other member of staff it was frightening... Is she the General Manager yet? This hotel is decidedly average. We had a ground floor room (with two single beds put together to make a double) and there was so much noise throughout the night. People coming in? People going out? People just, erm, doing stuff? No idea, but it was really noisy! Breakfast was decidedly below par and the layout of the buffet, plus the amount of people squeezing into the space meant that there were bottlenecks all over the place. Also, the tables were so close together it was painful and uncomfortable and many tables remained uncleared. The bar area was quite nice but like all branded chains, it lacked any kind of soul or atmosphere... For this experience, I paid the princely sum of £172.00... I won't be making that mistake again. Nothing dramatically wrong with this hotel, but nothing dramatically right either... Bland. Average. Dull. Soulless. Chain.

Room options

Classic Room, 1 Double Bed

Full 1 | Sleeps 2

Classic Room, 2 Twin Beds

Twin 2 | Sleeps 2

Superior Suite, 1 Double Bed

Full 1 | Sleeps 2

Classic Room (Classic)

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

59% of guests recommend this hotel

Total of 1529 reviews