Mercure Chester Abbots Well Hotel4.0 out of 5.0
Recent guest reviews
Came for a couple of nights relaxation. From looking at the website the hotel looked great, however on close inspection I found it to be very shabby and in need of lots of repair and refurbishment. The room was dated, and very cold, with little storage and furniture that was falling apart. The bathroom was not cleaned properly and freezing cold. The shower was garbage. The pool area was disappointing as was dirty and grimy. Restaurant manager was miserable as were most of the hotel staff. Prices of food and drink were more expensive than a 5 star hotel I stayed in, in London just a week ago. Walls are paper thin and could hear the conversations and bodily functions of people in nearby rooms. Floor boards in corridors extremely creaky and noisy. Mercury could invest just a little cash to bring this place up to standard but until this happens I will avoid returning.
Our stay was going OK (room smaller than advertised) until at 9am the housekeeper walked in without knocking even though the DND sign was on the door and the door was locked. She didn't apologise but rather stood at the door for a few seconds looking at me and my partner! Really spoiled our trip away and have been put off staying at Mercure as a result.
The only issue I would say that was negative, is that when the wooden floors of 1st floor corridors are being walked on, they are noticeable to be very squeaky and noisy. Several times my young daughter was awoken.
Apparently when you book this hotel. Like another reviewer we were contacted on Thursday pm to inform us that the hotel was overbooked and our prepaid booking for the Saturday night was to be cancelled. They offered a 3 star alternative that had reviews noting problems with heating and shabby decor in Ellesmere Port. Not surprisingly we declined the offer and had to search round for an alternative not that easy given the last minute notification. We were told there were another 5 customers who had booked with Booking.com who had their rooms cancelled so it begs the question as to how much reliance you can place on booking with them.
Made my pre paid booking over 7 weeks ago, 2 days before our stay they called to say they had over booked our room. Moved us from our chosen 4 star hotel to a 3 star hotel. Yes they offered us a full refund immediately if we did not wish to take the alternate hotel, which we did not except, and I still have not received my refund. Will not use any of their hotels in the future as the customer service is horrendous. 2 emails sent with no replies and numerous of call to the hotel about the refund and I still keep getting told the refund has been processed. People please think twice before booking at any of their hotels! You will only be let down at the last minute.
Friendly helpful staff, amazing spa, sauna and steam room, the pool itself was too cold and had tissue floating in... Health centre lady was really friendly, as was the receptionist. Dave in the restaurant couldnt do enough for us. The room was clean and tidy...would have preferred a detachable shower head to wash all over, a couple of rips in the curtains and bedding but wasn't't dire. Only negatives really was getting onto the car park as a car comes out (off a dual carriageway and single exit/enterance), the breakfast had dried up a bit under the lamps, the leaccor something or another sent me 4 texts and emails over the 2 days I was there and I didn't ask for or want them. The final point to say is the staff were too overbearing. They came up 4 times before we were even ready to order (we weren't taking ages, they just came quick!) They did frequent checkbacks and the next morning there were too many staff on and we felt mithered. Customer service is important but we were approached too often and didn't enjoy it. However, one of the better hotels I've stayed at in a while, I'm usually writing complaints about filthy rooms and broken hairdryers/TVs!
Stayed recently with 3 female friends. The four of us all agreed it was a fantastic visit. Barely left hotel. Staff was incredibly friendly and accommodating, professional, courteous and really couldn't do enough for us. The food was impeccable, the wine flowed and the rooms were just what we needed, clean, spacious and comfortable. No trip is without it's moments both positive and negative. So I will mention we had to ask for a couple of things we had previously been promised but they were brought to us immediately and with no fuss. It was great. I have food allergies, the chef and staff could not be more accommodating. Even when our pick up on the last day was very late, they kept us in tea , coffee, snacks and chat until it arrived. Will 100% go again.
Comfortable and clean enough but the vacuum cleaner could do with reaching the skirting boards of the compact double I stayed in. The problem with this hotel is lack of staff - you wait for ages to get an over priced drink at the bar, ages for someone to tick you off the list at breakfast and allocate a table, ages for the buffet to be replenished or plates to be cleared. It's all a little draining. As mentioned, drinks are massively overpriced and so is the bar food too for what it is. The breakfast was lovely but not much of choice for a 4* hotel. Nice quiet location with easy access into town. The staff are very polite and the best thing about the place. Must add, the rooms were toasty warm which was easily controlled up or down. The shower took about the minutes to get warm.
comfortable hotel. Parking on site. Not far from a couple of good pubs in the village. Nice walk down the canal. If you like squirrels,go feed them in Grosvenor Park in town at Chester. They are almost too tame....look on youtube ;-)
Firstly I felt I had to write a review due to some negative ones that concerned me. Please be assured this is a lovely hotel, check in staff are really friendly and helpful. We booked a privilege room which was comfortable with robes, slippers, widescreen tv and a daily newspaper. The leisure club we used twice, nice size pool, sauna steam room and jacuzzi. Breakfast was a good choice of cereals, fruit, yoghurt, hot buffet, toast, pastries and coffee or tea. Our room was cleaned daily to a good standard, fresh towels daily. The public areas were clean and nicely decorated. We used taxis into town for £5-6 and also took a train into Liverpool for just £5.20. Great location and if you want to eat local there is a lovely pub/restaurant called 'ring o bells' in the centre of the village. I would definitely stay here again and would recommend to friends.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Mercure Chester Abbots Well Hotel places you within 3 miles (5 km) of popular attractions like Chester Cathedral and Grosvenor Museum. This 126-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and an indoor pool. Also near this Chester hotel are Chester Zoo and Chester Music Theatre.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning off right with buffet breakfast served for a fee.
All of Mercure Chester Abbots Well Hotel's 126 rooms are air-conditioned and have an array of amenities, including coffee makers, phones, and desks. LED TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries.
At Mercure Chester Abbots Well Hotel, guests enjoy a full-service spa, an indoor pool, and a fitness center. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Other amenities at this spa hotel include free WiFi in public areas, 9 meeting rooms, and a conference center.
Reviews from Trip Advisor
59% of guests recommend this hotelTotal of 1624 reviews