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Mercure Chester Abbots Well Hotel

4.0 out of 5.0

Recent guest reviews

The location was good for visiting Chester and the surrounding area. However I feel this hotel only suitable for a 1 night stay The room we stayed in was basic with no wardrobe and was quite small. Refurbishment was ongoing while we stayed so could not use the bar.

This was our second visit to this hotel and we were in adjoining rooms; a twin and a double which were nicely appointed. Dinner in the hotel on our first night was very good with a nice wine and good food. My wife and I were accompanied by our daughter and granddaughter (Megan age 6) who simply loved the pool. Breakfasts were good too. Thanks to the Customer Services Team for making our stay so enjoyable.

Absolutely horrific! Brought my boyfriend for a romantic relaxing weekend. "Relaxing" clearly isn't in this hotel's vocabulary! Went to the "spa" for a swim and to go in the sauna. There was no clear direction how to get into the pool so we got mocked for not knowing. Then half an hour into my relaxation watching my other half swimming, 10 children with parents all got into the pool for a swimming lesson. I got splashed and got no apology. There was NO sign anywhere to say there was going to be a swimming lesson, if there had of been a sign I wouldn't of gone in, because I don't find screaming splashing children relaxing. I went to make a complaint to the lady on the desk at the spa and she said "there is only 4 children actually there for a swimming lesson" no apology. Then I went to the main desk at the hotel reception and spoke to the manager. He listened to what I had to say and had the reply of "how can i rectify this" ALSO no apology!!! Would never stay again! I'm astonished at some of the reviews about "polite staff" because I haven't seen an ounce of politeness yet!

Comfortable stay on 2 night break. Very easy walk to park and ride. Good parking facilities. Classic room clean with comfortable bed unfortunately marred by the fact that the heating does not come on until 4:30pm so after rainy trip on a cold day we arrived back wet and cold into a cold room. Bathroom dated with a toilet that was loose and difficult to flush. Staff very friendly. Buffet breakfast was adequate, evening meal was in a dining room which was over lit and had no comfort or welcome, no heating whatsoever and a meal that was substandard, greasy and overpriced - reminded me of a microwave freezer meal. The triple cooked chips were neither tasty nor crispy and the only taste was old burnt fat. The fish was greasy and of poor quality. Avoid evening meals and eat elsewhere.

The hotel is about two miles from the city centre - where weekend car parking is quite pricey. That said there is a park and ride option about half a mile from the hotel. The hotel itself is clean and the bedrooms well appointed. Breakfast was first rate and all the staff we came into contact with were helpful and friendly

Our room looked nothing like the pictures online, it was horrible, dingy and musky. The whole room smelt. Tiny rooms and very old fashioned. The bed did feel reasonably comfy although the whole room was so horrible we booked into another hotel and decided to lose our money. I'd recommend the Abode or Grovsenor Pulford Hotel and Spa. Do not stay here you'll regret it, you get what you pay for.

Just spent a weekend here, just my husband and I and what a lovely time we had. We went just for a restful weekend,and it was everything we had wished for. The room was very comfortable and very clean and was kept so all the time we were there. The spa facilities although a bit dated and in need of some tender loving care was cleaning and very welcoming by the staff. The food we received was superb and I cant wait for us to go again Well done to all the staff who helped make it a great weekend for us by doing their jobs properly

Food & service excellent. Bar is extortionate!! We attended 4 day training with DJI phantom flight school & were well supplied with hot drinks. Breakfasts excellent. Lunch excellent. Hotel is a bit noisey

Lovely hotel. Clean and in a good place to visit Chester. Would go again. The bed was comfy and the bar relaxed and enjoyable. Didn’t have time to enjoy spa but it looked lovely Two miles from Chester town centre and free parking

Visited during half term holidays and spent 3 nights here. Was really pleased with the room and whilst the TV wasn't working when we arrived they sorted it within ten minutes. The fitness suite is great as far as hotel gyms go and the pool area looked lovely. The benefit of staying here is also the location of the park and ride which gets you in to Chester cheaply and regularly and is located literally next to the hotel. The hotel is old fashioned in some areas but appears to be undergoing modernisation and the entrance area, bar and function areas are all modern and new looking. There is a nice pub/restaurant over the road that is Harvester like but not and there are takeaways and shops a 5 minute ride away in the car. Ideal location for driving to the zoo as well.

Room options

Classic Room, 1 Double Bed

Full 1 | Sleeps 2

Classic Room, 2 Twin Beds

Twin 2 | Sleeps 2

Superior Suite, 1 Double Bed

Full 1 | Sleeps 2

Classic Room (Classic)

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

59% of guests recommend this hotel

Total of 1568 reviews