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Chestnut Tree Inn Cherokee

3.0 out of 5.0

Recent guest reviews

The BR sink was clogged & I had to unclog the hair from it. The a/c was broken (set on continuous & 60 degrees), but only seemed to circulate the room air.

Curtious and helpful staff, clean facilities and room, and location.

Courtious and helpful staff, clean Facilities, and room.

Great hotel, our second time staying here. We would stay again.

Close to casino nice breakfast fast check in clean rooms nice king bed great for the price

Clean, comfortable, friendly staff, and great breakfast!

The only positive thing I can say about our stay at this hotel was that it was close to the Casino. This was a plus as my friends and went for a weekend trip to Harrahs. The room was dirty, had mold, ants and a dead roach was found on the floor. I called and was front desk and was told management was near my room and would come to speak to me. We waited 20 mins and did not receive a visit. After having a long trip we were eager to head out so we did. I would not recommend this hotel nor will I stay there again.

Very comfortable and a good value for the money. I was pleasantly surprised by the hotel.

Over all it was a ok hotel but there were little things missing. There’s no shuttle to the casino, you’ll have to use a taxi if you don’t want to drive by yourself. Little other things that I’m used to being at hotels are the little shampoo bottles, bacon and juice for breakfast. The rooms are of a good standard, the outside looks a little tired, more motel than hotel.

The title says it all. We got a room at a good rate, it is close to the Cherokee casino. We had to get up very early to depart, so we didn't get to try the breakfast, but our overall experience was nice. The front desk staff was also helpful with local restaurant and attraction recommendations.

The hotel is overall clean and comfortable. Worth the price we paid

There is no Microwave/refrigerator in the rooms. The Beds are twin beds in the double bedroom model. Can hear lot of noise if someone is talking outside the room. Terrible Breakfast...

Right off highway but room was dirty holes in blankets and sheets. air condoning was loud beds super uncomfortable.

Hotel staff from check in to check out was friendly , accommodating, and willing to answer questions about the area. The dinning room staff was very attentive and friendly especially the maitre'd, she helped start our morning out on a good note with her cheerfulness. The Room was clean. Hated to have to leave the hotel when it was time for check-out.

Holes in the bedding, chairs, and kirtins. Room smelt like smoke. Looked nothing like the picture and I so not see how it has 3 stars. Will not be going back

Loved that it was withing minutes of the Casino. Would like to have seen more of a selection on the Breakfast bar.

Hotel highlights

  • Free WiFi in rooms and ...
  • Free parking
  • Onsite dining
  • Outdoor pool

Chestnut Tree Inn Cherokee places you within a mile (2 km) of Oconaluftee Islands Park and Eastern Cherokee Agency. This 154-room, 3-star hotel has an outdoor pool along with free in-room WiFi and free self parking.


Dining

Enjoy a bite to eat at Chestnut Tree, the hotel's onsite restaurant. For your convenience, a buffet breakfast is served for a fee on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:30 AM to 11:00 AM.


Rooms

Guests can expect to find free WiFi and 27-inch a TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a coffee maker, free weekday newspapers, and free local calls.


Property features

At Chestnut Tree Inn Cherokee, guests have access to an outdoor pool, free WiFi in public areas, and conference space. There's free parking and an area shuttle for a fee. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

One king bed nonsmoking

King 1 | Sleeps 2

Guest reviews for Chestnut Tree Inn Cherokee

Everyone (14) Couples (1)
3
Partner Couples

The BR sink was clogged & I had to unclog the hair from it. The a/c was broken (set on continuous & 60 degrees), but only seemed to circulate the room air.

By on May 19, 2019

Review comment responded on May 20, 2019

because the rating is Anonymous we cannot address the issues in the room....sorry these issues were encountered and we hope you reported them to the front desk

5
Friends

Curtious and helpful staff, clean facilities and room, and location.

By on Apr 4, 2019

Review comment responded on Apr 4, 2019

Thank you for your kind comments we are glad you enjoyed your stay and hope you will return soon

5

By on Apr 4, 2019

Review comment responded on Apr 4, 2019

Thank you for staying with us and taking time to post a review. We are happy that you enjoyed your stay. We hope you will return soon.

5
Everyone

Courtious and helpful staff, clean Facilities, and room.

By on Apr 4, 2019

Review comment responded on Apr 4, 2019

Thanks so much for staying with us! We hope you will choose us on your next visit to Cherokee.

5
Everyone

Great hotel, our second time staying here. We would stay again.

By , from Rutherfordton, MC on Jan 21, 2019

Review comment responded on Jan 21, 2019

Thank you for staying with us Cathy, we appreciate your return visit and hope you will return many times! :)

4
Everyone

Close to casino nice breakfast fast check in clean rooms nice king bed great for the price

By on Dec 19, 2018

Review comment responded on Dec 19, 2018

Thank you for choosing Chestnut Tree Inn for your visit to Cherokee, we are happy you enjoyed your stay and hope you will return

5
Everyone

Clean, comfortable, friendly staff, and great breakfast!

By , from Rutherfordton on Nov 13, 2018

Review comment responded on Nov 13, 2018

Thank you for staying with us Cat, we are glad you enjoyed your stay, thank you for your kind words and we hope you will come again.

2

close to casino

Everyone

The only positive thing I can say about our stay at this hotel was that it was close to the Casino. This was a plus as my friends and went for a weekend trip to Harrahs. The room was dirty, had mold, ants and a dead roach was found on the floor. I called and was front desk and was told management was near my room and would come to speak to me. We waited 20 mins and did not receive a visit. After having a long trip we were eager to head out so we did. I would not recommend this hotel nor will I stay there again.

By , from nc on May 21, 2018

Review comment responded on May 24, 2018

Terri, sorry you were not pleased. Yes we have had some ants this spring and have treated accordingly. Dirty rooms are not our standard and I have alerted housekeeping regarding your stay. I have worked here several years and can say with all honesty I have never seen a roach....we do have 'stink bugs' that just like lady bugs seek in doors in the spring and are a nuisance but not cause for health concerns. Have a nice day

5
Everyone

Very comfortable and a good value for the money. I was pleasantly surprised by the hotel.

By on Apr 23, 2018

Review comment responded on Apr 23, 2018

Thank you, we are pleased you were pleasantly surprised. We hope you will tell your friends and return soon!

2

missing amenities.

Everyone

Over all it was a ok hotel but there were little things missing. There’s no shuttle to the casino, you’ll have to use a taxi if you don’t want to drive by yourself. Little other things that I’m used to being at hotels are the little shampoo bottles, bacon and juice for breakfast. The rooms are of a good standard, the outside looks a little tired, more motel than hotel.

By , from SC on Feb 26, 2018

Review comment responded on Feb 28, 2018

Thank you Pelle for taking time to post a review....We do not advertise shuttle to the casino....So I am not clear why you gave us a poor score for that....maybe the casino should offer a free shuttle from the area hotels. I don't know why you didn't have little shampoo bottles...because you should have ....so sorry. Yes are breakfast is not the typical branded hotel breakfast and I will always defend it as I believe it is the best in town. As I have mentioned in many responses ....we would love to offer bacon and we would but the unfortunate reality is the average person at the buffet will take more than 1 pound of bacon it becomes an impossible cost for a mom and pop property like ours. I am not sure of your definition of a hotel versus motel....We refer to us as an Inn. Thanks again for taking time to post we don't understand why you rated us low and wish we had made a better impression. Have a great day!

Chestnut Tree Inn Cherokee

37 Tsalagi Rd, Cherokee, NC 28719