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Cherokee Grand Hotel

2.5 out of 5.0

Recent guest reviews

Very nice staff. Rooms were clean. Everything was just so nice and everyone was so helpful and friendly. I will definately come back. The newer side of the hotel is where you will want to stay. Rooms are much nicer and up to date on the newer side of building.

This was my 2nd time at this hotel. Lots of reno is needed. The staff was very nice and helpful. And still I would stay there if needed.

Customer service was excellent! Very clean! Close to the casino.

Hotel didn't clean room even after asking directly to do so. The hotel is much older and worn than the pictures show on the website.

It was close to Harrah's cassino, it was clean, and the staff were friendly.

No continental breakfast Pool opens at 9 but one day gate was locked on my 3 tries between 9 & 10. SPRINGS im mattress poking me in Rm 2098k

The young man that they have checking guests in to the hotel was rude and did not display any good customer service skills at all. I asked him if they had a corporate office and he said NO! I would never ever book a room at that hotel again. I don't care if I have to drive 50 miles to get to the casino. The carpet and the chair in the room were disgusting. Never ever again. I will share my horrible experience with all my facebook friends.

This is a great value, and the shuttle driver Chip is super nice! The rooms are clean and its walking distance to the casino!

Stayed one night while attending a concert at Harrah's even center. It's convenient, clean, and the staff was polite and efficient.

Hotel pictures do not show the old section that consists of the standard king. This part was an old motor lodge that was not updated and not connected to the main hotel. The bathroom was less than desirable with chipped paint in the bathtub. Shower handles were moldy and shower head was barely functional. Threadbare towels and small pillows. Very overpriced for the quality. Would not recommend or stay there EVER.

I have stayed at the Cherokee Grand Hotel before and it has never been great but I didn't hate it. I still don't hate it but I had ants crawling around in the bathroom and sink. Not many, but seven or eight. I mentioned it to the guy at checkout and I didn't expect him to give me a free room or breakfast or anything. But at least show some compassion instead of just saying he would notify maintenance. I mean, how can I take my wife there or recommend this hotel to friends. It will have to be the last hotel in Cherokee before I book there again.

Clean room , friendly staff, nice location . A bit pricey since we booked it during eclipse weekend, other than that , great place to stay

dirty, minimal toiletries even though we paid almost $300/per night, staff was non-responsive to our calls

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • 24-hour front desk

Cherokee Grand Hotel places you within a mile (2 km) of popular attractions like Oconaluftee Islands Park and Eastern Cherokee Agency. This 90-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Rooms

A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and the bathroom offers a hydromassage showerhead, a hair dryer, and designer toiletries. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

Guests of Cherokee Grand Hotel enjoy an outdoor pool, free WiFi in public areas, and a seasonal outdoor pool. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area and a fireplace in the lobby.

Room options

Deluxe Room, 2 Queen Beds

Queen 2 | Sleeps 4

Standard Room, 1 Queen Bed

Queen 1 | Sleeps 2

Deluxe Room, 1 King Bed

King 1 | Sleeps 4

Deluxe Room, 1 King Bed, Jetted Tub

King 1 | Sleeps 5

Guest reviews for Cherokee Grand Hotel

Everyone (16) Couples (1)
5
Everyone

Very nice staff. Rooms were clean. Everything was just so nice and everyone was so helpful and friendly. I will definately come back. The newer side of the hotel is where you will want to stay. Rooms are much nicer and up to date on the newer side of building.

By on May 19, 2019

Review comment responded on May 20, 2019

Thank you foe the review of our hotel. We are pleased to hear that you enjoyed your stay with us. We are in the process of planning a complete renovation so the entire hotel will be renovated. Thanks again for staying with us, we truly appreciate it. Hope to see you again soon.

5
Everyone

By on Apr 24, 2019

Review comment responded on May 16, 2019

Thank you for the review. We hope to see you again soon. Thanks again for staying with us, we truly appreciate it.

4
Partner Couples

This was my 2nd time at this hotel. Lots of reno is needed. The staff was very nice and helpful. And still I would stay there if needed.

By on Apr 1, 2019

Review comment responded on May 21, 2019

Thanks for staying with us, we truly appreciate it. Hope to see you again soon.

4
Everyone

By on Mar 5, 2019

5
Everyone

By on Jan 28, 2019

5
Everyone

Customer service was excellent! Very clean! Close to the casino.

By on Jan 12, 2019

5
Everyone

By on Nov 25, 2018

2
Everyone

Hotel didn't clean room even after asking directly to do so. The hotel is much older and worn than the pictures show on the website.

By on Jul 13, 2018

Review comment responded on Jul 16, 2018

We are sorry were unhappy with your housekeeping service. In the future, please contact the front desk so we can correct the issue for you. We take your feedback seriously and will address the issue. Thank you for letting us know.

5
Everyone

It was close to Harrah's cassino, it was clean, and the staff were friendly.

By on Jul 6, 2018

3
Everyone

No continental breakfast Pool opens at 9 but one day gate was locked on my 3 tries between 9 & 10. SPRINGS im mattress poking me in Rm 2098k

By , from north carolina on Jul 2, 2018