Everything was very nice and I would stay there again
Reservation was for premium non smoking mountain view. Had 2 double beds not queens. Cleaning crew stood outside our door smoking at 8 am. Terrible experience. I felt bad for front desk. Lots of people down complaining. Lots of flys in room
Stayed in the new section. Very clean and nice! Did have shuttle free to the casino until 1 am in the morning.
The cleanliness of the room , and the very helpful staff
The pictures didn’t match what the room looked like at all. The front desk staff were nice. Breakfast wasn’t anything but I know it’s also because of COVID. Just disappointed the pictures online didn’t match. Quality of room didn’t match what you paid for.
Close to casino. Snacks, soda and coffee available in hotel.
The property is just across the street from the casino. Casino shuttle is very convenient. Continental breakfast had the best muffins ever. Coffe was always hot, delicious and available in the lobby. Property is slightly older, but well-kept and extremely clean.
This is a great place to stay in Cherokee! You can’t beat the price and there is no room deposit. They take your card information but you aren’t charged and no hold is placed on the card. More money to spend across the street lol It is located close to the Harrah’s Cherokee Casino, the Tribal Bingo and the Cultural District. They have a shuttle that runs to the casino which is convenient as it runs up until 3am. The room and common areas were clean as was the bathroom. The TV was nice. My room had a fridge and a microwave. Only issue is the remote did not work. The breakfast was good for what it is, a free continental breakfast. They have cereal, yogurt, pastries, some fruit and coffee and juices. Nothing fancy but good and free. The staff was friendly and helpful. The WiFi is free though the signal sometimes cut out in my room. Vending machine choices are many and very reasonably priced for inside a hotel. Parking is free and plenty of spaces. You definitely feel safe at this hotel. Overall, not a 4 star hotel but that’s not what they are trying to be. Some of these reviews strike me as people expecting way too much from a hotel that charges $59-$79 a night most nights. Last suggestion.....try to get an inside room in the main building rather than the outside (motel type rooms). Cherokee Grand is my favorite hotel in town and I will always stay here when I visit Cherokee!
Loved the convience of its location. The staff was friendly and helpful. The only issue I had was whenever the heat kicked on in the room, it sounded like the unit was breaking down. We were only there for one night I didnt bother with it. Other than that a great, comfortable, and reasonable place to stay. I would definitly stay here again!
Close to casino clean has shuttle to casino nuce room for the price
Breakfast needs upgrading for price of stay. Nothing hot.
Convenient to everything and the price was reasonable.
Nice clean property Staff very pleasant My problem was paying as much as we paid and to get continental breakfast was a little disappointing
I have staked here before and was very disappointed in the for breakfast. At lease have real half and half and no powdered.
This property is very tired and in need of a refurbishment. The breakfast is a not worth the effort. There are no tables set up to eat. The furnishings are tired and many are broken. The only positive thing I can say is the tub shower was slightly updated and clean. TV stations were fuzzy, elevator carpet was filthy. The breakfast consist of a couple of cereals, 5 oz yogurt and milk and a few freeze and thaw rolls and spoiled bananas.
The carpet and furniture smells. It needs to be replaced.
Harrahs Cherokee Casino is a short stroll from Cherokee Grand Hotel, and other popular attractions like Oconaluftee Islands Park are within a mile (2 km). This 90-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free continental breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM.
All 90 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Free local calls and ironing boards are other standard amenities.
Guests of Cherokee Grand Hotel enjoy access to free WiFi in public areas, a seasonal outdoor pool, and coffee in a common area. Free parking is available if you drive. The 24-hour front desk has staff always at the ready. This smoke-free hotel also has a fireplace in the lobby.
Everything was very nice and I would stay there again
Reservation was for premium non smoking mountain view. Had 2 double beds not queens. Cleaning crew stood outside our door smoking at 8 am. Terrible experience. I felt bad for front desk. Lots of people down complaining. Lots of flys in room
Thank you for the review. All of the rooms with 2 beds are queen beds. The cleaning staff does not clock in until 9.30 am. It must have been some guest. If you had brought any of this to our attention we would have address the problems immediately.
David Thank you for the review. We are pleased to hear that you enjoyed your stay with us. Hope to see you again soon.
Stayed in the new section. Very clean and nice! Did have shuttle free to the casino until 1 am in the morning.
Rogers3 Thank you for the review. We are pleased to hear that you enjoyed your stay with us. Hope to see you again soon.
The cleanliness of the room , and the very helpful staff
Cecil Thank you for the review. We are pleased to hear that you enjoyed your stay with us. Hope to see you again soon.
The pictures didn’t match what the room looked like at all. The front desk staff were nice. Breakfast wasn’t anything but I know it’s also because of COVID. Just disappointed the pictures online didn’t match. Quality of room didn’t match what you paid for.
Thank you for the review. We are sorry to hear that you did not enjoy your stay with us. We have renovated some on the rooms and those were the pictures you were looking at. The room type you reserved was a room that has not been renovated yet. We apologize for the misunderstanding. We hope that you give us another opportunity to prove that our guest comfort and satisfaction is our number one priority.
Thank you for the review. We are pleased to hear that you enjoyed your stay with us. Hope to see you again soon.
Close to casino. Snacks, soda and coffee available in hotel.
Lynn Thank you for the review. We are pleased to hear that you enjoyed your stay with us. Hope to see you again soon.
Thank you for the review. We are pleased to hear that you enjoyed your stay with us. Hope to see you again soon.
The property is just across the street from the casino. Casino shuttle is very convenient. Continental breakfast had the best muffins ever. Coffe was always hot, delicious and available in the lobby. Property is slightly older, but well-kept and extremely clean.
Carrie Thank you for the review. We are pleased to hear that you enjoyed your stay with us. We are pleased to hear that you also enjoyed the complimentary shuttle service and coffee. Thanks again for staying with us, we truly appreciate it. Hope to see you again soon.
THank you for the review. We are pleased to hear you enjoyed your stay with us. Hope to see you again soon.