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Recent guest reviews

The woman who cleaned our room was exceptional friendly and helpful. The front desk staff person was NOT wearing a mask, which was very disturbing because your website emphasizes COVID 19 protocols are being followed. The "breakfast" only consisted of water and coffee (no juices) and the lobby smelled of smoke. An update of lobby furniture and design would go a long way in making it more inviting. Rooms were ok, nothing grand.

It was close to everything

We enjoyed our stay here. Very clean and good location. Staff was courteous and efficient.

Comfortable bed, beautifully decorated & incredible water pressure.

This was a very nice place to stay at. Just don't GPS the address, use the name of the hotel because GPS will take you out to a sketchy place. But overall, I would stay again when needed.

Great location on main street across from the Cherokee Casino.

Soooo clean!! Upgraded room and bath!! This hotel is walking distance to the casino at a great price; and our room was cleaned, bed made, and fresh towels and toiletries provided everyday! A shuttle to the casino is provided on weekends, but walking is easy and pleasant! Also close to downtown. Friendly staff and wonderful people in area. Maintenance Manager even opened my room door for me when I was carrying coffees!! So personable!!

The only thing good about this hotel is it’s location. Close to about everything I wanted to do.

Everything was very nice and I would stay there again

Reservation was for premium non smoking mountain view. Had 2 double beds not queens. Cleaning crew stood outside our door smoking at 8 am. Terrible experience. I felt bad for front desk. Lots of people down complaining. Lots of flys in room

Stayed in the new section. Very clean and nice! Did have shuttle free to the casino until 1 am in the morning.

The cleanliness of the room , and the very helpful staff

The pictures didn’t match what the room looked like at all. The front desk staff were nice. Breakfast wasn’t anything but I know it’s also because of COVID. Just disappointed the pictures online didn’t match. Quality of room didn’t match what you paid for.

Close to casino. Snacks, soda and coffee available in hotel.

The property is just across the street from the casino. Casino shuttle is very convenient. Continental breakfast had the best muffins ever. Coffe was always hot, delicious and available in the lobby. Property is slightly older, but well-kept and extremely clean.

This is a great place to stay in Cherokee! You can’t beat the price and there is no room deposit. They take your card information but you aren’t charged and no hold is placed on the card. More money to spend across the street lol It is located close to the Harrah’s Cherokee Casino, the Tribal Bingo and the Cultural District. They have a shuttle that runs to the casino which is convenient as it runs up until 3am. The room and common areas were clean as was the bathroom. The TV was nice. My room had a fridge and a microwave. Only issue is the remote did not work. The breakfast was good for what it is, a free continental breakfast. They have cereal, yogurt, pastries, some fruit and coffee and juices. Nothing fancy but good and free. The staff was friendly and helpful. The WiFi is free though the signal sometimes cut out in my room. Vending machine choices are many and very reasonably priced for inside a hotel. Parking is free and plenty of spaces. You definitely feel safe at this hotel. Overall, not a 4 star hotel but that’s not what they are trying to be. Some of these reviews strike me as people expecting way too much from a hotel that charges $59-$79 a night most nights. Last suggestion.....try to get an inside room in the main building rather than the outside (motel type rooms). Cherokee Grand is my favorite hotel in town and I will always stay here when I visit Cherokee!

Paint Town Rd Cherokee NC

Hotel highlights

  • Walking distance to Harrahs Cherokee Casino
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Harrahs Cherokee Casino is a short stroll from Cherokee Grand Hotel, and other popular attractions like Oconaluftee Islands Park are within a mile (2 km). This 90-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM.


Rooms

All 90 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Free local calls and ironing boards are other standard amenities.


Property features

Guests of Cherokee Grand Hotel enjoy access to free WiFi in public areas, a seasonal outdoor pool, and coffee in a common area. Free parking is available if you drive. The 24-hour front desk has staff always at the ready. This smoke-free hotel also has a fireplace in the lobby.

Room options

Deluxe Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Premier Room, 1 King Bed

1 King Bed | Sleeps 2

Premier Room, 2 Queen Beds, Non Smoking, Mountain View

2 Queen Beds | Sleeps 4

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 4

Guest reviews for Cherokee Grand Hotel

Everyone (22) Couples (12) Family (13)
3
Family

The woman who cleaned our room was exceptional friendly and helpful. The front desk staff person was NOT wearing a mask, which was very disturbing because your website emphasizes COVID 19 protocols are being followed. The "breakfast" only consisted of water and coffee (no juices) and the lobby smelled of smoke. An update of lobby furniture and design would go a long way in making it more inviting. Rooms were ok, nothing grand.

By on Jan 4, 2022

Review comment responded on Jan 5, 2022

Karen Thank you for the review. We are pleased to hear you enjoyed your stay with us. We appreciate the feedback on where we can make improvements to make your stay better. Hope to see you again soon.

5
Everyone

It was close to everything

By on Dec 27, 2021

Review comment responded on Dec 27, 2021

Thank you for the review. We are pleased to hear you enjoyed your stay with us. Hope to see you on your next trip to Cherokee.

5
Partner Couples

We enjoyed our stay here. Very clean and good location. Staff was courteous and efficient.

By on Oct 21, 2021

Review comment responded on Oct 21, 2021

Thank you for the review. We are pleased to hear you enjoyed your stay with us. Hope to see you again soon.

5
Everyone

Comfortable bed, beautifully decorated & incredible water pressure.

By , from Statham on Oct 11, 2021

Review comment responded on Oct 13, 2021

Thank you for the review. We are pleased to hear you enjoyed your stay with us. Hope to see you again soon.

4
Partner Couples

This was a very nice place to stay at. Just don't GPS the address, use the name of the hotel because GPS will take you out to a sketchy place. But overall, I would stay again when needed.

By on Sep 25, 2021

Review comment responded on Sep 25, 2021

Thank you for the review. We are pleased to hear you enjoyed your stay with us. Hope to see you again soon.

5
Everyone

By on Sep 17, 2021

4
Everyone

Great location on main street across from the Cherokee Casino.

By on Aug 15, 2021

Review comment responded on Aug 16, 2021

Thank you for the review. We are pleased to hear you enjoyed your stay with us. Hope to see you again soon.

5
Family

Soooo clean!! Upgraded room and bath!! This hotel is walking distance to the casino at a great price; and our room was cleaned, bed made, and fresh towels and toiletries provided everyday! A shuttle to the casino is provided on weekends, but walking is easy and pleasant! Also close to downtown. Friendly staff and wonderful people in area. Maintenance Manager even opened my room door for me when I was carrying coffees!! So personable!!

By on Aug 9, 2021

Review comment responded on Aug 9, 2021

Thank you for the review. We are pleased to hear you enjoyed your stay with us. Hope to see you again soon.

2
Everyone

The only thing good about this hotel is it’s location. Close to about everything I wanted to do.

By on May 29, 2021

Review comment responded on May 29, 2021

Thank you for the review. We are sorry to hear you did not enjoy your stay with us.

5
Partner Couples

Everything was very nice and I would stay there again

By on Apr 23, 2021

Review comment responded on Apr 23, 2021

THank you for the review. We are pleased to hear you enjoyed your stay with us. Hope to see you again soon.

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