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Recent guest reviews

This is a great place to stay in Cherokee! You can’t beat the price and there is no room deposit. They take your card information but you aren’t charged and no hold is placed on the card. More money to spend across the street lol It is located close to the Harrah’s Cherokee Casino, the Tribal Bingo and the Cultural District. They have a shuttle that runs to the casino which is convenient as it runs up until 3am. The room and common areas were clean as was the bathroom. The TV was nice. My room had a fridge and a microwave. Only issue is the remote did not work. The breakfast was good for what it is, a free continental breakfast. They have cereal, yogurt, pastries, some fruit and coffee and juices. Nothing fancy but good and free. The staff was friendly and helpful. The WiFi is free though the signal sometimes cut out in my room. Vending machine choices are many and very reasonably priced for inside a hotel. Parking is free and plenty of spaces. You definitely feel safe at this hotel. Overall, not a 4 star hotel but that’s not what they are trying to be. Some of these reviews strike me as people expecting way too much from a hotel that charges $59-$79 a night most nights. Last suggestion.....try to get an inside room in the main building rather than the outside (motel type rooms). Cherokee Grand is my favorite hotel in town and I will always stay here when I visit Cherokee!

Loved the convience of its location. The staff was friendly and helpful. The only issue I had was whenever the heat kicked on in the room, it sounded like the unit was breaking down. We were only there for one night I didnt bother with it. Other than that a great, comfortable, and reasonable place to stay. I would definitly stay here again!

Close to casino clean has shuttle to casino nuce room for the price

Breakfast needs upgrading for price of stay. Nothing hot.

Convenient to everything and the price was reasonable.

Nice clean property Staff very pleasant My problem was paying as much as we paid and to get continental breakfast was a little disappointing

I have staked here before and was very disappointed in the for breakfast. At lease have real half and half and no powdered.

This property is very tired and in need of a refurbishment. The breakfast is a not worth the effort. There are no tables set up to eat. The furnishings are tired and many are broken. The only positive thing I can say is the tub shower was slightly updated and clean. TV stations were fuzzy, elevator carpet was filthy. The breakfast consist of a couple of cereals, 5 oz yogurt and milk and a few freeze and thaw rolls and spoiled bananas.

The carpet and furniture smells. It needs to be replaced.

Hotel says they had wifi I was in the room right beside the office and couldn't connect. I had to use my phone for a hotspot. Room had a couch that was from the 1950's and look very nasty, bathroom had little flying bugs in it, bed was a old spring bed that they stuck in you as you laid on it..... Really unhappy

near casino.. very convenient for the reason I was in Cherokee... breakfast choices were few, but minimal adequate

It is conveniently located, Nice staff, big rooms, comfortable beds.

Great place to go. Went for one night to go to the casino. Love the new staff. Overall experience. Definitely will stay there again. All new staff.

I am 59 years old and have stayed in more hotels than I can count. This was the most filthy hotel I have EVER frequented. Management should be ashamed. Horrible! Simply horrible.

Close to the casino. Bathroom door handle had lost the lock button, but I was staying by myself so it wasn't an issue.

Quiet, clean, and central location. Breakfast was disappointing, with a limited and uninspired menu.

So much noise at night people where to noise outside yelling slamming doors we didn’t sleep well

Paint Town Rd Cherokee NC

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • 24-hour front desk

Cherokee Grand Hotel places you within a mile (2 km) of popular attractions like Oconaluftee Islands Park and Eastern Cherokee Agency. The 90 rooms at this hotel include refrigerators and microwaves and guests can enjoy free breakfast.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM.


Rooms

All 90 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hydromassage showers, hair dryers, and designer toiletries. Free local calls and ironing boards are other standard amenities.


Property features

Guests of Cherokee Grand Hotel enjoy access to free WiFi in public areas, a seasonal outdoor pool, and coffee in a common area. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. This smoke-free hotel also has a fireplace in the lobby.

Room options

Deluxe Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed

1 King Bed | Sleeps 4

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Deluxe Room, 1 King Bed, Jetted Tub

1 King Bed | Sleeps 5

Guest reviews for Cherokee Grand Hotel

Everyone (24) Couples (8) Family (7)
5
Friends

This is a great place to stay in Cherokee! You can’t beat the price and there is no room deposit. They take your card information but you aren’t charged and no hold is placed on the card. More money to spend across the street lol It is located close to the Harrah’s Cherokee Casino, the Tribal Bingo and the Cultural District. They have a shuttle that runs to the casino which is convenient as it runs up until 3am. The room and common areas were clean as was the bathroom. The TV was nice. My room had a fridge and a microwave. Only issue is the remote did not work. The breakfast was good for what it is, a free continental breakfast. They have cereal, yogurt, pastries, some fruit and coffee and juices. Nothing fancy but good and free. The staff was friendly and helpful. The WiFi is free though the signal sometimes cut out in my room. Vending machine choices are many and very reasonably priced for inside a hotel. Parking is free and plenty of spaces. You definitely feel safe at this hotel. Overall, not a 4 star hotel but that’s not what they are trying to be. Some of these reviews strike me as people expecting way too much from a hotel that charges $59-$79 a night most nights. Last suggestion.....try to get an inside room in the main building rather than the outside (motel type rooms). Cherokee Grand is my favorite hotel in town and I will always stay here when I visit Cherokee!

By , from Greensboro, NC on Feb 28, 2020

Review comment responded on Feb 28, 2020

Doug Thank you for the review. We are pleased to hear that you enjoyed your stay with us. We appreciate all of t he compliments and suggestions. Thanks again for stay with us, we truly appreciate it. Hope to see you again soon.

4
Family

Loved the convience of its location. The staff was friendly and helpful. The only issue I had was whenever the heat kicked on in the room, it sounded like the unit was breaking down. We were only there for one night I didnt bother with it. Other than that a great, comfortable, and reasonable place to stay. I would definitly stay here again!

By on Feb 23, 2020

Review comment responded on Feb 24, 2020

Marie We are pleased to hear that you enjoyed your stay with us. We are sorry to hear that the heat was not working properly in your room. We are working very hard to ensure that all of our guest have an enjoyable stay. Thanks again for staying with us, we truly appreciate it. Hope to see you again soon.

4
Family

Close to casino clean has shuttle to casino nuce room for the price

By on Feb 21, 2020

Review comment responded on Feb 21, 2020

Thank you for the review. We are pleased to hear that you enjoyed your stay with us. Hope to see you again soon.

5
Family

Breakfast needs upgrading for price of stay. Nothing hot.

By on Jan 4, 2020

Review comment responded on Jan 4, 2020

Thank you for the review. We are pleased to hear that you enjoyed your stay with us. We are in the process of planning a renovation and once that is complete we will be upgrading the breakfast. Thanks again for staying with us, we truly appreciate it.

4
Partner Couples

Convenient to everything and the price was reasonable.

By on Jan 4, 2020

Review comment responded on Jan 4, 2020

Cat Thank you for the review. We are pleased to hear you enjoyed your stay with us. Hope to see you again soon.

4
Friends

Nice clean property Staff very pleasant My problem was paying as much as we paid and to get continental breakfast was a little disappointing

By on Dec 9, 2019

Review comment responded on Dec 10, 2019

Thank you for the review. We are pleased to hear that you enjoyed your stay with us. We are sorry to hear that you did not enjoy the complimentary breakfast. We are in the process of planning a renovation and once that is complete we will be able to offer some other items on the breakfast bar. Thanks again for staying with us, we truly appreciate it. Hope to see you again soon.

3
Everyone

By on Dec 2, 2019

Review comment responded on Dec 3, 2019

Thank you for the review. We are sorry to hear that you did not enjoy your stay with us. We hope that you will give us another opportunity to prove that our guest comfort and satisfaction is our number one priority.

3
Partner Couples

I have staked here before and was very disappointed in the for breakfast. At lease have real half and half and no powdered.

By on Nov 8, 2019

Review comment responded on Nov 8, 2019

Thank you for the review. We are sorry to hear that you did not enjoy your stay with us. We do offer the regular creamer along with the French Vanilla and Hazelnut. There was no breakfast offered until I started in May and started the continental breakfast. Thanks again for staying wwith us, we truly appreciate it.

3
Partner Couples

This property is very tired and in need of a refurbishment. The breakfast is a not worth the effort. There are no tables set up to eat. The furnishings are tired and many are broken. The only positive thing I can say is the tub shower was slightly updated and clean. TV stations were fuzzy, elevator carpet was filthy. The breakfast consist of a couple of cereals, 5 oz yogurt and milk and a few freeze and thaw rolls and spoiled bananas.

By on Nov 3, 2019

Review comment responded on Nov 4, 2019

Thank you for the feedback. We agree that the hotel needs a renovation. We are going to be starting one in January 2020. When the renovation is complete we will be able to offer more breakfast and a sitting area. We hope that you will give us another opportunity to prove that our guest comfort and satisfaction is our number one priority.

3
Partner Couples

The carpet and furniture smells. It needs to be replaced.

By on Oct 6, 2019

Review comment responded on Oct 7, 2019

Thank you for the review. We agree that the carpet and furniture needs to be updated. We are planning a complete renovation and will start at the first of 2020. Thanks again for staying with us, we truly appreciate it. Hope to see you again soon.

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