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Recent guest reviews

The decor was very nice in the hotel room, and the lobby was beautifully decorated. The only thing that would improve the property would be to add at least one smoking area oitside or a cigarette receptacle to accommodate all guests, not just guests who don't smoke.

The shuttle to the airport does not run 24-hours so take this into consideration if you are choosing this hotel for this feature.

Quiet, clean and easy to get to CLT airport

Property is newer and modern, but already the tub area is showing mold. When we got to our room, the bed seemed like it had been slightly used, but weren't sure until we saw the toilet seat up as well. If someone changes their mind about a room, the room has to be cleaned before assigning it to new guests! C'mon! One day the breakfast was quite good, as free hotel breakfasts go. The next, everything had been overcooked - burnt bacon, brown crust on the eggs. Plus, no creamer for coffee! What? That's basic, man! Check in was not great. Staff did not even greet us! Just started checking us in. Having a bad day, I guess. It happens. But followed by a used room...we were not impressed. We also had a smoker next door, even though entire hotel is non smoking, and smoke filtered into our bathroom. Ice machine on our floor was broken. There were good things too though. Modern, spacious room. Soundproofing seemed well done. Did not hear doors slamming or other guests talking. The showerhead was great! The other nice thing was the refillable bathing products instead of the wasteful mini bottles. Unfortunately, the shampoo seemed to have been refilled with water (i had to pump the bottle about 20 times to get product of normal consistency) and the conditioner was empty! Disappointing. There was a larger refrigerator which we appreciated. Staff seem to really enjoy one another's company, which is great, as long as hotel services aren't sidelined.

Nice breakfast and get location for heading to the airport

It was clean and had a good breakfast

Great, hot breakfast. Clean, great staff. Location, fast check in

Clean and modern included breakfast , nice personal

I'm a smoker. So, the only thing that I didn't like about my stay was that I had to go all the way to my car to smoke a cigarette. Other than that, I had a great visit.

The hotel is in a great location fir travelers and very clean

Very good breakfast , big rooms and very nice staff

Excellent. Will stay there again. Clean and comfortable.

I loved the theme through out the hotel. Airplanes and airport feels. It was really neat.

Airport Shuttle was the reason we stayed here. Easy drop off/pickup

The property was very clean. Comfortable beds and no pillows. The front desk staff was excellent both checking in and checking out.

Very new property. Smells new. Well kept and super clean.

Airport Commons Dr Charlotte NC

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Located in Toddville Road, Holiday Inn Express & Suites Charlotte Airport, an IHG Hotel is 2.8 mi (4.6 km) from Carolinas Aviation Museum and within a 10-minute drive of Bryant Park. This 117-room hotel has free breakfast along with conveniences like an indoor pool and a 24-hour gym.


Dining

Free buffet breakfast is served each morning from 6:30 AM to 9:30 AM.


Rooms

Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.


Property features

Built in 2016, the brand new Holiday Inn Express & Suites Charlotte Airport, an IHG Hotel offers an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include a business center, a meeting room, and free newspapers.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Guest reviews for Holiday Inn Express & Suites Charlotte Airport, an IHG Hotel

Everyone (29) Couples (9) Business (1) Family (8)
5
Partner Couples Business Business

The decor was very nice in the hotel room, and the lobby was beautifully decorated. The only thing that would improve the property would be to add at least one smoking area oitside or a cigarette receptacle to accommodate all guests, not just guests who don't smoke.

By on Feb 11, 2022

5
Everyone

By on Jan 17, 2022

4
Partner Couples

The shuttle to the airport does not run 24-hours so take this into consideration if you are choosing this hotel for this feature.

By , from Lake Worth on Jan 4, 2022

Review comment responded on Jan 4, 2022

Hi Sarah, thank you for telling us about your recent stay at our property. We apologize that we were unable to meet your expectations. While our complimentary airport shuttle runs daily beginning at 7:00 AM until 11:00 PM, if you need transportation services outside of that timeframe, we ask guests to try and give us a 24-hour notice and we will do our best to accommodate your needs. If there's anything we can help you with during your next visit, please don't hesitate to let us know. Again, thank you for choosing to stay with us at the Holiday Inn Express & Suites Charlotte Airport.

5
Everyone

Quiet, clean and easy to get to CLT airport

By on Dec 17, 2021

Review comment responded on Dec 17, 2021

Thank you for a perfect score and for taking the time to provide a review about your stay with us. We are delighted to hear that you had a wonderful stay and enjoyed visiting our hotel. Our goal is to always exceed your expectations! We hope to see you again in 2022! Holiday Inn Express & Suites Charlotte Airport, Guest Service Team

2
Partner Couples

Property is newer and modern, but already the tub area is showing mold. When we got to our room, the bed seemed like it had been slightly used, but weren't sure until we saw the toilet seat up as well. If someone changes their mind about a room, the room has to be cleaned before assigning it to new guests! C'mon! One day the breakfast was quite good, as free hotel breakfasts go. The next, everything had been overcooked - burnt bacon, brown crust on the eggs. Plus, no creamer for coffee! What? That's basic, man! Check in was not great. Staff did not even greet us! Just started checking us in. Having a bad day, I guess. It happens. But followed by a used room...we were not impressed. We also had a smoker next door, even though entire hotel is non smoking, and smoke filtered into our bathroom. Ice machine on our floor was broken. There were good things too though. Modern, spacious room. Soundproofing seemed well done. Did not hear doors slamming or other guests talking. The showerhead was great! The other nice thing was the refillable bathing products instead of the wasteful mini bottles. Unfortunately, the shampoo seemed to have been refilled with water (i had to pump the bottle about 20 times to get product of normal consistency) and the conditioner was empty! Disappointing. There was a larger refrigerator which we appreciated. Staff seem to really enjoy one another's company, which is great, as long as hotel services aren't sidelined.

By on Nov 11, 2021

Review comment responded on Nov 14, 2021

Thank you for taking the time to give us your feedback; feedback such as yours helps us train our new staff to offer the best possible service. We do hope that when we are able to get back to normal staffing employees and policies that you will visit us again to show this is just an exception. Again thank you and we do hope to see you again.

4
Family

Nice breakfast and get location for heading to the airport

By on Sep 4, 2021

Review comment responded on Oct 29, 2021

Hi Joan, Thank you for telling us about your recent guest experience while staying at the Holiday Inn Express & Suites Charlotte Airport. We are delighted to hear about your experience during breakfast and the convenient shuttle services to the Charlotte Douglas International Airport of 2.8 miles away .If there's anything we can help you with during your next visit please don't hesitate to let us know. Holiday Inn Express & Suites Charlotte Airport, Guest Service Team

5
Business Business

It was clean and had a good breakfast

By on Aug 18, 2021

5
Partner Couples

Great, hot breakfast. Clean, great staff. Location, fast check in

By on Apr 6, 2021

Review comment responded on Apr 14, 2021

We're pleased to hear you enjoyed your stay with us. Thank you for your feedback.

5
Family Family

Clean and modern included breakfast , nice personal

By on Mar 15, 2021

Review comment responded on Mar 16, 2021

We are so pleased to hear that you enjoyed your stay with us. Please come back and visit us again when you're in the Charlotte area.

4
Family with small children

I'm a smoker. So, the only thing that I didn't like about my stay was that I had to go all the way to my car to smoke a cigarette. Other than that, I had a great visit.

By on Mar 9, 2021

Review comment responded on Mar 10, 2021

Thank you for your feedback. We're happy to hear that you enjoyed your stay with us.

Holiday Inn Express & Suites Charlotte Airport, an IHG Hotel

108 Airport Commons Dr, Charlotte, NC 28208
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