It was a clean and comfortable stay while in Charlotte for business.
The property in-person was not as pristine as shown online, very disappointing. The property was not thoroughly cleaned for new arriving guests; someone missed the mark on cleanliness and attention to detail, either the cleaning crew, property manager and/or property owner. The white fitted bed sheets on the twin bed had hair stuck in the sheets. The bathtub had water in it along with a ring around the tub. The plumbing was bad; in one bathroom the sink, bathtub, and toilet were all clogged. In the second bathroom, the toilet was clogged; the bathroom door and adjoining closet wall had orange, sticky substance that was clearly visible and could’ve been easily cleaned with a Lysol wipe or water, bleach and cloth prior to guests arrival. The white wash cloths had small red stains?! The apartment next door was ajar for two days?! The main door entrance into the building was broken and unsecured, held open by a big rock?! It was a disappointing two nights.
Nice area of Charlotte
Everything went amazing until checkout. Cleaning staff opened our door multiple times before checkout time despite being told we were still there.
We enjoyed our stay and definitely will book with them again
Located in Ashley Park within 2 miles (3 km) of Bank of America Stadium, Kasa FreeMoreWest Charlotte is within a few miles (5 km) of other popular sights such as Charlotte Convention Center. This 15-room, 4-star apartment building has free in-room WiFi along with free self parking and a gym.
Each apartment is individually decorated and features a kitchen with a refrigerator, an oven, a microwave, and a stovetop. Guests can expect to find free WiFi and a 49-inch Smart TV with digital channels. Memory foam beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a washer/dryer, a coffee maker, and an ironing board.
Guests of Kasa FreeMoreWest Charlotte enjoy a gym, free WiFi in public areas, and a 24-hour business center. You can put free parking to good use if you drive. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Additional amenities include a seasonal outdoor pool, an arcade/game room, and express check-out.
It was a clean and comfortable stay while in Charlotte for business.
The property in-person was not as pristine as shown online, very disappointing. The property was not thoroughly cleaned for new arriving guests; someone missed the mark on cleanliness and attention to detail, either the cleaning crew, property manager and/or property owner. The white fitted bed sheets on the twin bed had hair stuck in the sheets. The bathtub had water in it along with a ring around the tub. The plumbing was bad; in one bathroom the sink, bathtub, and toilet were all clogged. In the second bathroom, the toilet was clogged; the bathroom door and adjoining closet wall had orange, sticky substance that was clearly visible and could’ve been easily cleaned with a Lysol wipe or water, bleach and cloth prior to guests arrival. The white wash cloths had small red stains?! The apartment next door was ajar for two days?! The main door entrance into the building was broken and unsecured, held open by a big rock?! It was a disappointing two nights.
Dear Tonya, We sincerely apologize for the issues you experienced during your recent stay at our Kasa property. We understand that your visit did not meet your expectations, and we deeply regret the frustration and inconvenience it caused.We appreciate you bringing your concerns to our attention, and we want to assure you that our team has taken the necessary steps to address the actionable points you shared. We understand that your experience was not ideal, and we want to thank you for allowing our Guest Experience Team to address your concerns. We value your feedback and appreciate the opportunity to improve our service.
Nice area of Charlotte
Everything went amazing until checkout. Cleaning staff opened our door multiple times before checkout time despite being told we were still there.
We enjoyed our stay and definitely will book with them again
Thank you Jessica! We're delighted to hear that you enjoyed enough to want to come back! We can't wait to have you again!
Hi Robin,We are thrilled to hear that you had a clean and comfortable stay with us during your business trip to Charlotte. Providing a welcoming and cozy environment for our guests is always our top priority, and we are glad to know that you found your accommodations satisfactory. Your kind words motivate us to continue delivering exceptional service and hospitality. We appreciate your choice to stay at Kasa FreeMoreWest Charlotte and look forward to hosting you again on your next visit!Best regards,Team Kasa