Holiday Inn Express Gastonia2.5 out of 5.0
Recent guest reviews
This is a typical Holiday Inn Express. Great, friendly staff with a very good breakfast that offers a little something for everyone. Right off I85. Indoor pool is nice and there is a gazebo with seating outside.
So let me tell you guys about my stay so me and my fiancé stay here about twice a year every year and his company gets a discount so I can't really say much or complain (we don't pay for it so who am I to ask for more or less)...anyways everyone of my previous stays have been mediocre but this has been by far the best one of my stays. I look forward to coming back and am looking forward to our return.The lady at the front desk Stephaine was outstanding me and my husband were both surprised that a young lady like her could Wow us so much (and she's not even a manager) she let us know where the best food restaurants were and just the way she cared and showed enthusiasm with what we had to say made our whole trip SPLENDID I also had a death in the family and I don't really remember how it came up she made me feel better (yes I know it doesn't bring my brother back but I confided in her to tell her this and the way she made conversation really shows her excellence in Customer service skills).I tried to give her a $50 tip but she wouldn't take it and I asked her what I could do to repay her (anyone else would have taken the money) and all she said was "if it's not too much to ask could you leave a review on trip advisor" and of coarse I was ready to say that's ALL.Another thing my toilet was backed up and Maintenance man David was a quick lightning bolt he is one of the nicest and most efficient person I've ever seen I told my fiancé that I wished he was as quick to attend me as him. Im still WOWED over how amazing the staff that I met are here. They are quick to respond to your needs this is the BEST STAY EVER.BEFORE YOU BOOK ASK IF THEY STILL WORK THERE (just kidding I'm sure the other employees are alright too)
This is my first stay at this hotel, and it will not be the last. Rooms are clean, awesome customer service, and great breakfast. Eny at the front desk went out of her way to make our stay pleasant. I will be returning ! Thank you ! The manager greeted us during breakfast and genuinely cared about our stay. It felt more home instead of a hotel environment. Thank you !
I stayed at this hotel for a week and it was very enjoyable. Room was always clean and tidy, and the staff were amazing. Kelly at the front desk was incredibly helpful and I will definitely be back next time I am in town!
We had a wonderful time. The breakfast was good. I loved the linen and the staff was great. My wife enjoyed the indoor pool and the way the room was set up. We will definitely stay there again and encourage people to try it out.
Make sure when you visit this location to ask for Stephanie. She is very professional, efficient and has a great personality. Stephanie went above and beyond to assist me in finding a restaurant that would deliver late one evening. It is because of this service that keeps me coming back. Thanks Stephanie for caring!
I try to always stay at an IHG property and have never been to this area. It took a very long time to check in and I was the only one at the desk. There was mold on the bathtub and the halls smelled of cigarette smoke in this non-smoking hotel.
We stayed one night on our way home. We made last minute reservations and all was ready when we arrived. Room was clean, spacious, and comfortable. Great breakfast in the morning. All we expect from this chain.
Very pleasant one night stay. Front desk staff were very polite easy to deal with. Our King room was very spacious and comfortable. Free coffee provided in room which is always a nice touch. Not a lot of quality dining experiences in the vicinity but very much worth a stay
I stayed in a king room last night and it was so comfy. Everything was clean and we had no issues with anything. It snowed the night we stayed and when asked about late checkout to wait for it to melt a little they were kind and helpful. The staff working were all very nice and breakfast was wonderful. Will definitely stay again.
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 151 reviews