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Best Western Gastonia

2.5 out of 5.0

Recent guest reviews

Our first night there, at 3:30 am, someone in the hall was banging on a door yelling "open the f-ing door". After almost an hour of that, another guest stepped out and told her shut up. That started an argument and I guess the 2nd guest called the police. I want to know why the staff didn't tell this lady to stop, let her in, call the police, anything. The bed was also very hard, not comfy at all.

Location was right next to a highway. While the staff was friendly and it appears the lobby had been redone, the room left something to be desired....out of date and bare bones. No elevator and had to lug my luggage up a flight of outdoor stairs. And who doesn't have a work out room?

For the price, you get a nice, clean room, staff are "above average" friendly and helpful. Downside is, parking is limited, day of visit, about 10 contractors large work trucks took up most of the parking lot, had to squeeze between two. Also, rooms on interstate 85 are noisy and lacking sound proofing. Difficult to sleep at night. Breakfast was very good, eggs and biscuits with sausage gravy, fresh hot coffee, staff kept up on food supply. Overall, pleasant stay but will ask for room on opposite side of Hwy 85.

Enjoyed my stay and would recommend this hotel to my family and friends. My room was very clean and the continental breakfast was awesome!

Good stay. Breakfast was good room was clean newly decorated.

Friendly helpful staff, clean comfortable room, and tasty morning breakfast with a good variety of items, and a very reasonable cost - very satisfied overall ! Will likely return again next year. A little larger coat/clothes rack or a few more drawers would have been nice, but we were there for a full week stay and therefore had more clothes than a typical short stay.

Great! Arrived after 10 pm, clerk was friendly and helpful. Made sure to tell us about breakfast the next morning. Very courteous! Clean room with all items we needed.

Great quiet stay... Great breakfast****************

I am handicapped and when I arrived I could not find any handicapped parking in their lot. However, I parked in one of the two 15 minute spots next to the entrance for guest checking in. As I checked in I asked about handicapped parking and the clerk on duty said that it was OK for me to use the spot I was in for the night. That was very helpful and my complements for a very helpful staff member. The room was fairly spacious and nicely laid out, the bathroom recently remodeled, and the Wifi easily accessed. However, the one shortcoming was that the bed was uncomfortable. It was just too hard, with limited cushioning under the surface. Recommend they change to the pillow-top type mattresses that many of the hotels are using now.

Breakfast was terrible. Thought I was going to have a hot breakfast but instead frozen foods that you had to put in microwave

man what a nice place to stay in me and my family where very pleased

good time i loved my stay there plan on coming back in the future

It was okay. Could have been better but for the price the stay wasnt too bad

The unassuming exterior of this hotel hides a very nice, immaculate rooming experience for the money. Very friendly and helpful staff.

The hotel does not have an elevator so I had to climb up a flight of stairs with my luggage. I did not feel very safe in this hotel and it seems old and outdated. The toilet is made for a 5 year old not an adult. I was ask to initial something that I would not smoke in the room, because it was a non-smoking room, but when I walked in the room it smelled like someone had already smoked in there. Cigeratte burns on the bedding!!!

it was not a good experience. The water in the bathroom ran every two minutes. I mean all night and that morning. The noise from the outside was Horrible. There were holes in the comforter set and the jacuzzi was dirty. i mean filthy i truly did not enjoy my stay at all.

Very Pleasant Stay . I would recommend this if your looking for an affordable room that is clean.

The room was very clean and I'm thinking of staying there again. The staff was very polite. Can't beat the deal that was given. I would recommend this place to a family member.

This Best Western is located in a perfect area, with shopping and places to eat all around, some within walking distance. the staff we're very friendly and helpful. Every morning we hade a free small breakfast, were greated by the staff and was off for the day. I give it 4 stars for a 2 star price! Thanks Orbotz

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Suite, 1 King Bed, Smoking, Jetted Tub

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Accessible, Bathtub

Queen 2 | Sleeps 4

Guest reviews for Best Western Gastonia

Everyone (5) Couples (6) Business (6) Family (8) Friends (2) Other (4)
3

3am disturbance

Everyone

Our first night there, at 3:30 am, someone in the hall was banging on a door yelling "open the f-ing door". After almost an hour of that, another guest stepped out and told her shut up. That started an argument and I guess the 2nd guest called the police. I want to know why the staff didn't tell this lady to stop, let her in, call the police, anything. The bed was also very hard, not comfy at all.

By , from In on Apr 2, 2017

Review comment responded on Apr 5, 2017

Dear Guest, Thank you for staying with us at the Best Western in Gastonia, NC. We appreciate your feedback and apologize that we didn't meet your expectations. We will use this feedback to make sure this doesn't happen again. Management

4
Everyone

By on Nov 7, 2016

Review comment responded on Dec 30, 2016

Thank you for staying with us at the Best Western in Gastonia. We look forward to your return and appreciate you. Happy New Year.

2

noisy location. no elevator and no workout room.

Everyone

Location was right next to a highway. While the staff was friendly and it appears the lobby had been redone, the room left something to be desired....out of date and bare bones. No elevator and had to lug my luggage up a flight of outdoor stairs. And who doesn't have a work out room?

By on Oct 13, 2016

Review comment responded on Dec 30, 2016

Thank you for your feedback and we apologize for not meeting your expectations.

4

plenty of places to eat nearby.

Everyone

For the price, you get a nice, clean room, staff are "above average" friendly and helpful. Downside is, parking is limited, day of visit, about 10 contractors large work trucks took up most of the parking lot, had to squeeze between two. Also, rooms on interstate 85 are noisy and lacking sound proofing. Difficult to sleep at night. Breakfast was very good, eggs and biscuits with sausage gravy, fresh hot coffee, staff kept up on food supply. Overall, pleasant stay but will ask for room on opposite side of Hwy 85.

By , from Port Charlotte FL on Apr 27, 2016

Review comment responded on Jan 1, 2017

Mark, thank you for your feedback while staying at the Best Western in Gastonia NC. We hope you return soon. You are appreciated. Management Staff

5

nice hotel. staff was very friendly and helpful!

Everyone

Enjoyed my stay and would recommend this hotel to my family and friends. My room was very clean and the continental breakfast was awesome!

By , from Richmond, VA on Apr 19, 2016

Review comment responded on Apr 29, 2016

Dear Guest, Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager

5

good stay

Families

Good stay. Breakfast was good room was clean newly decorated.

By on Oct 20, 2015

4

enjoyable stay at a great price !

Couples

Friendly helpful staff, clean comfortable room, and tasty morning breakfast with a good variety of items, and a very reasonable cost - very satisfied overall ! Will likely return again next year. A little larger coat/clothes rack or a few more drawers would have been nice, but we were there for a full week stay and therefore had more clothes than a typical short stay.

By on Nov 30, 2014

5

getaway weekend

GetawayWithFriends

Great! Arrived after 10 pm, clerk was friendly and helpful. Made sure to tell us about breakfast the next morning. Very courteous! Clean room with all items we needed.

By on Oct 6, 2014

5

over night stay

Singles

Great quiet stay... Great breakfast****************

By on Sep 11, 2014

3

uncomfortable bed

BusinessTravelers

I am handicapped and when I arrived I could not find any handicapped parking in their lot. However, I parked in one of the two 15 minute spots next to the entrance for guest checking in. As I checked in I asked about handicapped parking and the clerk on duty said that it was OK for me to use the spot I was in for the night. That was very helpful and my complements for a very helpful staff member. The room was fairly spacious and nicely laid out, the bathroom recently remodeled, and the Wifi easily accessed. However, the one shortcoming was that the bed was uncomfortable. It was just too hard, with limited cushioning under the surface. Recommend they change to the pillow-top type mattresses that many of the hotels are using now.

By on Sep 7, 2014