Vennie at the front desk was wonderful! We had a great quiet night despite the hotel being very full!
Property has a spa but it was "out of order." Yellow tape wrapped around it said "sorry for the inconvenience." It would be nice if they'd let you know which amenities work and which don't. Update the website or inform guests upon check-in. I'm a disabled veteran and I actually need the spa to deal with my pain...it's the primary reason I stay at Hiltons
We always stay here when we are in the Charlotte/Concord areas and the property is always up to par. Only issue I have is not being given a receipt I requested. Was told I had to get one from the third party I booked through. But they were the one's who Charged my card and held the deposit so I feel Anyone spending money anywhere should be given a receipt if they ask, I mean how much does a sheet of printer paper cost? And I was not able to get it from the 3rd party either. SMH.
The staff
.
Very open layout, friendly staff. Did have a smoke incident on the 2nd floor one night, but it cleared up by morning.
Staff were great hot breakfast was very good parking lot was pretty dirty but it is right off the interstate so no surprise there
it was nice and clean
Room was clean however i did have what sounded like a heard of deer running in the room above me it didn't last too long other than that it was a quiet night stay
Great location, super nice staff from the front desk to housekeeping, very clean would stay again.
road access was good, not hard to get in or out breakfast was well prepared staff freindly
My stay at this hotel was arranged last minute and everything from check in to the very friendly and helpful front desk was great; the room was clean and location convenient to restaurants and interstate; my only complaint was the housekeeping staff; even after numerous calls they didn't show to clean the room and replace towels, etc. It was getting late in the afternoon and they kept asking me if I had put a do not disturb sign on my door as excuse even though I kept saying no. Out of exasperation I asked them to just drop off clean towels, etc. and I'd do it myself and they showed up 30 minutes later.
Love that this hotel is right in the center of a ton of restaurants and shopping with close access to highways. I stay here every time I visit Charlotte.
Overall, it was okay housekeeping could of done a better job....
This hotel and staff is one of the best I have stayed at just wish it would have been for more than one shirt evening. It sparkles and the staff is outstanding from check in through breakfast. Thank you for making our quick trip an excellent one. Not even the ritz has the level of customer satisfaction that this hotel exhibits. Great job!
Concord Mills is within 2 miles (3 km) of Hilton Garden Inn Charlotte/Concord while other popular attractions such as Charlotte Motor Speedway are within 3 miles (5 km). This 3-star hotel welcomes guests with 118 rooms and conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to 9:30 AM.
Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries. Refrigerators, microwaves, and coffee makers are also standard.
At Hilton Garden Inn Charlotte/Concord, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking and a free area shuttle. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and express check-out.
Vennie at the front desk was wonderful! We had a great quiet night despite the hotel being very full!
Property has a spa but it was "out of order." Yellow tape wrapped around it said "sorry for the inconvenience." It would be nice if they'd let you know which amenities work and which don't. Update the website or inform guests upon check-in. I'm a disabled veteran and I actually need the spa to deal with my pain...it's the primary reason I stay at Hiltons
We always stay here when we are in the Charlotte/Concord areas and the property is always up to par. Only issue I have is not being given a receipt I requested. Was told I had to get one from the third party I booked through. But they were the one's who Charged my card and held the deposit so I feel Anyone spending money anywhere should be given a receipt if they ask, I mean how much does a sheet of printer paper cost? And I was not able to get it from the 3rd party either. SMH.
The staff
.
Very open layout, friendly staff. Did have a smoke incident on the 2nd floor one night, but it cleared up by morning.
Staff were great hot breakfast was very good parking lot was pretty dirty but it is right off the interstate so no surprise there
it was nice and clean
Room was clean however i did have what sounded like a heard of deer running in the room above me it didn't last too long other than that it was a quiet night stay
Thank you for the comments! We will address them with our department heads to correct the deficiencies. I apologize for the delay in responding back to you.