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Great location, super nice staff from the front desk to housekeeping, very clean would stay again.
road access was good, not hard to get in or out breakfast was well prepared staff freindly
My stay at this hotel was arranged last minute and everything from check in to the very friendly and helpful front desk was great; the room was clean and location convenient to restaurants and interstate; my only complaint was the housekeeping staff; even after numerous calls they didn't show to clean the room and replace towels, etc. It was getting late in the afternoon and they kept asking me if I had put a do not disturb sign on my door as excuse even though I kept saying no. Out of exasperation I asked them to just drop off clean towels, etc. and I'd do it myself and they showed up 30 minutes later.
Love that this hotel is right in the center of a ton of restaurants and shopping with close access to highways. I stay here every time I visit Charlotte.
Overall, it was okay housekeeping could of done a better job....
This hotel and staff is one of the best I have stayed at just wish it would have been for more than one shirt evening. It sparkles and the staff is outstanding from check in through breakfast. Thank you for making our quick trip an excellent one. Not even the ritz has the level of customer satisfaction that this hotel exhibits. Great job!
Got charged for breakfast! All other neighbor hotels provide complimentary. I was not told upfront. Right in the middle of eating I was served a check.
Impressed with hotel staff. People at front desk were very knowledgeable and friendly.
The hotel was clean and comfortable. Convenient to restaurants, shopping. I would stay there again.
By reserving hotel through Website, my check in was faster then those in line who didnt. Extremely close to Mall and concert. Took shuttle service to concert for $20 per person round trip. Excellent hotel.
Outstanding! It simply was perfect in every way and I would highly, unconditionally recommend it. From arrival, reception, room, food, location & personnel, it was the very best. Most emphatically recommend it.
Room was nice. The view of the roof, vents, and lobby A/C and heating units sent me away that night. Check your view before check in.
Upon check in, Clifton came out of the kitchen with freshly baked muffins they were incredible--we had the Maple Bacon--after all it was vacation time. The staff was courteous and very friendly. Our only complaint was the hard mattresses--after 3 day stay we left with back aches. The location is convenient to many restaurants and the amazing Concord Mills outlet mall. We would stay again in a minute if the mattresses were improved.
We stayed in a King room with a whirlpool, which was excellent. The whirlpool has been kept up with nicely and worked great. However, the bathroom seems to have been neglected in the upkeep. The toilet was very loud and would start making noise on its own quite often. The vent fan in the bathroom (which runs automatically when you turn the light on) does the same thing. The staff was great, the location was perfect, but the upkeep in the bathroom was not quite where it needed to be to warrant five stars.
Friendly staff! Close to concord mills mall and speedway! Indoor pool and hot tub is great! Great value and rooms are clean and spacious! Thank you for a wonderful stay!!!
great place to stay. Personnel were super. Centrally located. Restaurants close as well.
use the hot tub every day very clean just a nice place.
Concord Mills is within a mile (2 km) of Hilton Garden Inn Charlotte-Concord, and other popular attractions like Charlotte Motor Speedway are within a few miles (5 km). This 118-room, 3-star hotel has a restaurant, an indoor pool, and a 24-hour fitness center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is available for a fee.
Hilton Garden Inn Charlotte-Concord's 118 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer jetted tubs and hair dryers. Safes, ironing boards, and desks are also available.
Guests of Hilton Garden Inn Charlotte-Concord have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking and a free area shuttle. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and express check-out.