Rude customer service.... How you put me on a floor where the Elevator don't work and didn't tell me
Booked a whirlpool room exclusively for the whirpool tub. Tub not only didnt work it was gross and not well cleaned.
It was okay...there was a very musty odor in my room and there was trouble with my check in. My room is booked under a false name that I did not provide. Breakfast bag was :(
Breakfast was unexpectedly great. Check in process was relatively slow, staff was too much socializing with clients.
Was convenient to airport and has a shuttle. Lots of shopping in the area. Beds were not that comfortable. Bathroom facilities were very noisy. Lots of construction in the area and parking minimal. No adjoining rooms which we were looking for.
Rooms were clean, well stocked, breakfast was great overall the best stay I have had in a long time.
Very clean and staff was very friendly and helpful.
I like it was great and very cleaned staff was pleasant and close to area airport
staff was outstanding........................................................................................................................................
It's new so that's a plus but the customer service was lacking. When we checked in the headboard was laying on the bed but the pillow were arranged to suggest that the bed was made knowing that the headboard was not attached. When we called the front desk they wanted to send someone up to "fix it". I requested a new room and they were not pleased with my request. The next room we got did not have an operating refrigerator so we requested someone to look at it. No one ever showed. We made 2 additional requests saying someone would be right up but they never came. It never got resolved!
Newly renovated, room was clean. Had to ask for extra towels and blanket, excellent service and staff were all nice. Will definitely stay again.
Located 1.4 mi (2.3 km) from Northwoods Mall, Best Western Plus Airport Inn & Suites is within a 10-minute drive of North Charleston Coliseum and Performing Arts Center. This 74-room hotel has conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:30 AM. For a nice break, mingle with other guests at the free manager's reception.
The 74 accommodations feature a separate bedroom. Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Microwaves, refrigerators, and coffee makers are other standard amenities.
Guests staying at Best Western Plus Airport Inn & Suites enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking and a free train station shuttle. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
Rude customer service.... How you put me on a floor where the Elevator don't work and didn't tell me
I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Booked a whirlpool room exclusively for the whirpool tub. Tub not only didnt work it was gross and not well cleaned.
It is disheartening to learn that you did not enjoy your stay due to the whirlpool not being properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. I am deeply sorry for the impression we left you with, and we hope you will return to experience our continuing improvements.
It was okay...there was a very musty odor in my room and there was trouble with my check in. My room is booked under a false name that I did not provide. Breakfast bag was :(
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience with your booked rom and that there was an unpleasant smell in the guest room given to you. Thank you for bringing this matters to our attention. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business. Thank you so much for bringing this matter to our attention.
Breakfast was unexpectedly great. Check in process was relatively slow, staff was too much socializing with clients.
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our staff and your insights regarding our breakfast. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!