It says free Wifi, but in order to get Wifi we have to call tech company, long waiting, and they ask all kinds of information of device you use. I gave up using Wifi.
Elevator was down and we were on w4th floor. No address was provided and we went to the wrong hotel.
I think the staff is great and friendly. As well as helpful. I stay within the company anytime I travel for work and enjoy it.
Left the hotel and went elsewhere Smelled like urine thru lobby and room
I tried to cancel and was told I was too late and I understand. Once me and my family entered the hotel a horrible stench mask the entire 1st and 2nd floor. We figured since only For one night we’ll just deal with it. Once we get into room the bed sheets have hairs all over them dirt in them as well. As we’re leaving now the stench is on the second floor as well. I will be taking the charges up with my bank as conditions were not great at all. Michael Kirby
Given a smoking room instead of non smoking was full of ash on tables.walked out shortly after checking in at 11pm to another hotel.Called for refund hotel says they don't guarantee non smoking.really!
Located within 2 miles (3 km) of Charleston Area Convention Center, Extended Stay America Select Suites - Charleston - North Charleston - I-526 is within 3 miles (5 km) of Firefly Distillery. This 121-room hotel has in-room conveniences like kitchens, dining areas, and sitting areas.
Guests can expect free WiFi and 34-inch flat-screen TVs with cable channels. Kitchens, dining areas, and sitting areas are other standard amenities. Housekeeping is available on request.
Extended Stay America Select Suites - Charleston - North Charleston - I-526 features free WiFi in public areas, express check-out, and laundry facilities. You can take advantage of free parking if you drive. This smoke-free hotel also has a vending machine.
It says free Wifi, but in order to get Wifi we have to call tech company, long waiting, and they ask all kinds of information of device you use. I gave up using Wifi.
Elevator was down and we were on w4th floor. No address was provided and we went to the wrong hotel.
Dear Rich, Please accept our apologies for not meeting your expectations during your time with us. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any situations that may have kept you from having an outstanding stay. We will follow up on your concerns to ensure we are well-poised to serve you better in the future. Sincerely,Hotel Management
I think the staff is great and friendly. As well as helpful. I stay within the company anytime I travel for work and enjoy it.
Wow! We are ecstatic to see that you enjoyed such a wonderful experience with us! Our friendly and helpful staff will be overjoyed to learn that you were so pleased with their service! We can't wait to welcome you back the next time your travels bring you to the area!
Wow! We are ecstatic to see that you enjoyed such a wonderful experience with us! Our friendly and helpful staff will be overjoyed to learn that you were so pleased with their service! We can't wait to welcome you back the next time your travels bring you to the area!
Thank you for the great rating!
Left the hotel and went elsewhere Smelled like urine thru lobby and room
Oh no --- We are so sorry to hear that you got a bad impression of our hotel before you even got to stay with us! We appreciate hearing how we’re coming across and what you’ve described is certainly not the first impression we were aiming for; we’re sorry we disappointed you.
We are sorry you did not enjoy your stay with us and hope you'll give us an opportunity to impress you next time.
I tried to cancel and was told I was too late and I understand. Once me and my family entered the hotel a horrible stench mask the entire 1st and 2nd floor. We figured since only For one night we’ll just deal with it. Once we get into room the bed sheets have hairs all over them dirt in them as well. As we’re leaving now the stench is on the second floor as well. I will be taking the charges up with my bank as conditions were not great at all. Michael Kirby
We are sorry you did not enjoy your stay with us. Thank you for your feedback.
Given a smoking room instead of non smoking was full of ash on tables.walked out shortly after checking in at 11pm to another hotel.Called for refund hotel says they don't guarantee non smoking.really!
Oh no --- We are so sorry to hear that you got a bad impression of our hotel after only a short time in your room. We strive to provide a great experience that guests enjoy and want to return to and we’re sorry that was not your experience.
Thank you for the good rating and for staying with us.
Dear Mika, Our gratitude for taking the time to review your stay with us. Your total satisfaction is always our top priority; therefore, we are disappointed that we could not provide you with the exceptional stay we want you to enjoy. We know how important it is to have seamless connectivity; therefore, we sincerely apologize for the difficulties you encountered with the internet. We regret we were unable to resolve the issue while you were here. We will follow up with this to ensure there are no remaining issues, and we appreciate you bringing this to our attention. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback, and we hope to see you again.Sincerely,Hotel Management