NH Cartagena Urban Royal

3.5 star property
Hotel with a rooftop terrace, steps from Clock Tower
VIP Access

Choose dates to view prices

Photo gallery for NH Cartagena Urban Royal

Terrace/patio
Exterior
Lunch and dinner served, international cuisine
Lobby
Premium bedding, minibar, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Plaza de los Coches Cr 7# 34-10, Cartagena, Bolivar, 130001
  • Place, Clock Tower
    ‪1 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪3 min walk‬
  • Place, Walls of Cartagena
    ‪6 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪12 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Standard Room

8.6 out of 10
Excellent
(14 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

Superior Room (View)

8.4 out of 10
Very good
(14 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

Superior Room (View, Extra Bed 2 Adults + 1 Child)

  • 205 sq ft
  • Sleeps 3
  • 1 Queen Bed

Deluxe Room, Balcony

  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

9.0 out of 10
Wonderful
(2 reviews)
  • 194 sq ft
  • Sleeps 3
  • 1 Queen Bed

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About the neighborhood

Cartagena

Located in Cartagena Walled City, NH Cartagena Urban Royal is adjacent to Clock Tower and within a 15-minute walk of popular sights like Cartagena de Indias Convention Center. This 28-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Clock Tower - 1 min walk - 0.1 miles
  • Cartagena de Indias Convention Center - 3 min walk - 0.2 miles
  • San Pedro Claver Church and Convent - 5 min walk - 0.3 miles
  • Bolivar Square - 5 min walk - 0.3 miles
  • Walls of Cartagena - 6 min walk - 0.4 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 16 min drive

Restaurants

  • ‪Donde Fidel - ‬1 min walk
  • ‪Amaretto - ‬1 min walk
  • ‪San Valentín Restaurante Bar - ‬2 min walk
  • ‪Mirador Café & Bar - ‬1 min walk
  • ‪The clock pub - ‬1 min walk

About this property

NH Cartagena Urban Royal

Hotel with a rooftop terrace, steps from Clock Tower
At NH Cartagena Urban Royal, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. Airport transportation is made easy with a shuttle from the hotel to the airport (available 24 hours) for USD 87000 per vehicle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and luggage storage. Additional amenities include a meeting room, free newspapers, and a terrace.
Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, minibars, and safes are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport drop-off shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to noon on weekends; USD 43,000 to 78,000 for adults and USD 25,000 to 38,000 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 110000 per pet, per night
  • Dogs and cats only
  • 1 total (55 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 43000 to 78000 for adults, and USD 25000 to 38000 for children
  • Airport shuttle fee: USD 87000 per vehicle (maximum occupancy 4)
  • Pet fee: USD 110000 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient departures, you can take advantage of the airport drop-off service (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Reloj Royal
Reloj Urban
Royal Reloj
Urban Royal Puerta Reloj
Urban Royal Puerta Reloj Cartagena
Urban Royal Puerta Reloj Hotel
Urban Royal Puerta Reloj Hotel Cartagena
NH Cartagena Urban Royal Hotel
Urban Royal Hotel
NH Cartagena Urban Royal
Urban Royal
NH Cartagena Urban Royal Hotel
NH Cartagena Urban Royal Cartagena
NH Cartagena Urban Royal Hotel Cartagena

Frequently asked questions

Are free cancellation options available at NH Cartagena Urban Royal?

NH Cartagena Urban Royal offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to see around NH Cartagena Urban Royal?

This hotel is situated in Cartagena Walled City within a short 1-minute walk of Clock Tower and also 19 minutes on foot from Bocagrande Beach. You'll also find Bolivar Square and Palace of the Inquisition Cartagena Historical Museum less than a mile away.

Is there parking available at NH Cartagena Urban Royal?

No, there isn't parking at this hotel.

Does NH Cartagena Urban Royal feature a casino on the premises?

No, NH Cartagena Urban Royal doesn't have a casino.

Will I find an indoor pool at NH Cartagena Urban Royal?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about NH Cartagena Urban Royal?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at NH Cartagena Urban Royal?

No, this hotel doesn't have a spa tub.

Does NH Cartagena Urban Royal feature a restaurant that includes a breakfast menu?

Yes, NH Cartagena Urban Royal serves buffet breakfast each morning for a surcharge from its restaurant.

Will NH Cartagena Urban Royal allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at NH Cartagena Urban Royal for a fee of USD 110000 per pet, per night.

Are there connecting rooms at NH Cartagena Urban Royal?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to NH Cartagena Urban Royal?

The closest major airport to NH Cartagena Urban Royal is Rafael Nunez Intl. Airport (CTG), which is 3.9 mi away (16 minutes by car).

Are there rooms with balconies at NH Cartagena Urban Royal?

Yes, some guestrooms at this hotel offer either a balcony or a terrace where guests can enjoy city views.

NH Cartagena Urban Royal Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 235 out of 523 reviews
Rating 8 - Good. 155 out of 523 reviews
Rating 6 - Okay. 76 out of 523 reviews
Rating 4 - Poor. 30 out of 523 reviews
Rating 2 - Terrible. 27 out of 523 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Love the hotel, staff very friendly, location the best, right in the middle of everything!!! Night clubs restaurants… highly recommended. Restaurant buffet food amazing !!!
Stayed 3 nights in Sep 2025

10/10 Excellent

Neal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff. Excellent breakfast with made to order options. Area around the hotel is beautiful. Rooftop terrace and pool are amazing
Stayed 4 nights in Oct 2025

10/10 Excellent

Marjorie

Business traveler
Liked: Staff & service
.
Stayed 6 nights in Sep 2025

10/10 Excellent

Reginald

Stayed 4 nights in Oct 2025

6/10 Okay

KEITH

Traveled with group
Liked: Staff & service
I love the the staff at the property they were nice and accommodating. Prime location for tourists. Close to shops, food, and shopping. The rooms definitely need an update. Definitely felt safe in the area.
Stayed 3 nights in Oct 2025

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 3 nights in Aug 2025

10/10 Excellent

Shamika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool overlooking the city was amazing..
Stayed 6 nights in Jul 2025

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Thidawan

Stayed 1 night in Aug 2025

10/10 Excellent

Mirjana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a room with a balcony, the view was awesome. The service and the people at the hotel was excellent every body was very knowledgeable and ready to help. The only thing is that the party never stop there was noise every where outside the hotel that can really let you sleep.
Picture taken from our balcony at Plaza del Reloj.
Stayed 5 nights in Jul 2025

8/10 Good

Demilade Osessi

Liked: Cleanliness, staff & service
Had a great stay here. The staff was amazing.
Stayed 4 nights in Jul 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything. Clean room and excellent customer service!
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location and staff. Only complaint is how still the bed was.
Stayed 1 night in Jul 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is professional and very helpful. The location is a great and while being in the middle of everything is very safe and secure
Stayed 6 nights in Jul 2025

10/10 Excellent

Deyvi Royer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Melvin

Liked: Cleanliness, amenities, property conditions & facilities
The stay treated me like family. ALSO The food was excellent 👌 😋 👏 👍 🙌
Stayed 7 nights in Jun 2025

10/10 Excellent

Tyrone

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay people were pleasant. Security was GREAT
Stayed 3 nights in Jun 2025

10/10 Excellent

miladi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue muy agradable ,la location es perfecta..la atencion es increible ...solo necesita un poco de mejoras locativas pintura ...
Stayed 2 nights in Jun 2025

10/10 Excellent

Alejandra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stay here!!! Best location, clean hotel, friendly staff, very secure location: they lock the main doors at night and don’t allow anyone in. They check all ID of any guests. Best staff ever! It felt like a 5 star resort just smaller rooms. The rooftop pool is gorgeous! Breakfast and lunch was also amazing!
Stayed 2 nights in Jun 2025

10/10 Excellent

GHAZI

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Astrid

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel right in front clock tower. Confortable rooms with great air conditioning and hot water in the room. Staff were super friendly and always eager to help you. Personally, wasn’t a fan of the breakfast but everything else was great. Would definitely stay here again.
Stayed 3 nights in May 2025

4/10 Poor

Tino Ricardo

Stayed 5 nights in May 2025

10/10 Excellent

Calvin

Stayed 2 nights in May 2025

10/10 Excellent

SEMIH

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is very nice, the breakfast is very delicious, the pool is very well maintained and modern. The rooms are very clean and tidy. The hotel staff is very respectful and educated.
Stayed 3 nights in Feb 2025