NH Cartagena Urban Royal3.5 out of 5.0
Recent guest reviews
I cannot rave enough about this place- it is affordable and a hidden gem! The staff is incredibly friendly and helpful. My friend and I stayed for 6 nights and had a wonderful time. The pool is never crowded and has great views overlooking the plaza and the water. It's such an easy walk to everything, including the docks for any day trips to the Rosario Islands. We felt very safe- there is a doorman day and night. The staff helped us with booking a day trip to the Rosario Islands and making reservations at various restaurants.
The rooftop pool is lovely and the location is perfect but the lobby and sometimes the rooms reeked of sewage. When I complained to staff I was not given any solution or reason they completely denied the smell. The view from the pool and the breakfast were great.
Great hotel. We enjoyed the location. It is right in the middle of the old city. Great place to walk around. Everything was right there. The restaurant served great food and would deliver it to your room. Staff was friendly and helpful. Would definitely recommend it!