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Recent guest reviews

Ppl were nice and friendly. Desk lady was amazing

En el baño se salía el agua al ducharnos, la puerta del baño en mal estado, el restaurante fatal.

It was in the center of the walled city. We liked our room the friendly nature of the staff. The breakfast were good and they had a good menu. Location to walk around to various points of interest were excellent. Would highly recommend.

My wife and I stayed here for a four-day trip to Cartagena, Colombia. The hotel was fantastic! Friendly personnel, spotless accommodations, a fantastic hotel restaurant, and a stunning rooftop pool with views of Plaza de Los Coches. The hotel is in an ideal position, close to everything you'll need during your stay in Cartagena.

Na

Good hotel as long as you are not interested in having multiple guests. If you book for two you are allowed your one guest per day per booking. Location is good. Restaurant and cleaning staff are great.

Decent place but if you want guest friendly go elsewhere . They do all they can to not admit guests. Other places are less stringent. Restaurant and cleaning staff are excellent. Pool is nice.

Single men DO NOT stay at this hotel ,especially if you are black american . This property will additionally charge any guest who visit or temporary stay /sleepover. I meet a man ( white male ) who stayed adjacent to my room and travelled back to the states with me. During dinner he stated that his Colombian girlfriend and her family that invited him to Colombia stayed in the room during his tour and HE was NOT charged additionally. While during our connecting Flight we compared our bills. I will never stay in the N H URBAN ROYAL hotel ! I told the staff on two (2) different days about the additional charges! I am outrage and disgusted on what the front desk staff stated that the charge was the hotel policy ! I paid additional for one (1) night guest. any other time i had guest i just went to another motel for short-time.

If you want to be in Centro Historico Cartagena this is one of the best places to stay . Centrally located right at the main square El Torre del Reloj . The staff is great. The restaurant is very good. The rooms are clean and nice. The rooftop pool and view are just great. Overall a good experience.

I spend a lot of time in Cartagena and I like to have different experiences so I tried this hotel mostly for the location. The property location is right at the Torre de Reloj which is as central as it gets. The staff is great and rooms are nice but the rooftop pool and view are the greatest attraction. The free breakfast is very good. The nighttime view at the rooftop pool is really lovely.

Very congested, no lobby area, the rooms do not have any street view, breakfast is horrible

The roof top pool is gorgeous! The room was clean and the staff was friendly and helpful. The hair dryer caught on fire (sounds dramatic but it did) the room was smoky and smelled like burned plastic afterwards. They switched my room with no delay, its a great safe place to stay in Cartagena!

Nice to walk the old city but loud at night if you get a balcony room Balcony room are nice to take pictures but maybe better inside rooms because of the noise outside (

Clean rooms friendly staff and great location, nice amenities would definitely recommend this hotel

I cannot rave enough about this place- it is affordable and a hidden gem! The staff is incredibly friendly and helpful. My friend and I stayed for 6 nights and had a wonderful time. The pool is never crowded and has great views overlooking the plaza and the water. It's such an easy walk to everything, including the docks for any day trips to the Rosario Islands. We felt very safe- there is a doorman day and night. The staff helped us with booking a day trip to the Rosario Islands and making reservations at various restaurants.

Plaza de los Coches Cr 7# 34-10 Cartagena Bolivar

Hotel highlights

  • Walking distance to Clock Tower and Cartagena de Indias Convention Center
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Cartagena Walled City, NH Cartagena Urban Royal is adjacent to Clock Tower and within a 10-minute walk of other popular attractions like Walls of Cartagena. This 28-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.


Dining

This hotel is home to a restaurant and a bar/lounge. For your convenience, a buffet breakfast is available for a fee.


Rooms

Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, minibars, and safes are also standard. Housekeeping is available on request.


Property features

At NH Cartagena Urban Royal, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. Airport transportation is made easy with an airport shuttle (available 24 hours) for COP 50000 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. Additional amenities include a business center, a meeting room, and free newspapers.

Room options

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

1 Queen Bed | Sleeps 3

Standard Room

1 Double Bed | Sleeps 2

Deluxe Room, Balcony

1 Queen Bed | Sleeps 2

Superior Room (View)

1 Double Bed | Sleeps 2

Guest reviews for NH Cartagena Urban Royal

Everyone (13) Couples (6) Family (1) Other (1)
5
Family Friends

Ppl were nice and friendly. Desk lady was amazing

By on Oct 28, 2023

Review comment responded on Oct 28, 2023

Dear Rikki,We are truly grateful for your kind words! Thank you for your kind praise of our team members, we will ensure to share this feedback with the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for choosing our hotel NH Royal Urban Cartagena, and we cannot wait to welcome you back for another wonderful stay.

3
Partner Couples

En el baño se salía el agua al ducharnos, la puerta del baño en mal estado, el restaurante fatal.

By on Oct 15, 2022

Review comment responded on Oct 18, 2022

Lamentamos los inconvenientes presentados durante su estancia y agracedemos la sinceridad de sus comentarios, así nos ayuda a seguir mejorando. Le pedimos que nos regale otra oportunidad de brindarle un servicio de calidad.

4
Partner Couples

It was in the center of the walled city. We liked our room the friendly nature of the staff. The breakfast were good and they had a good menu. Location to walk around to various points of interest were excellent. Would highly recommend.

By on Apr 30, 2022

Review comment responded on Apr 30, 2022

Thanks a lot for your review, we are very happy that you enjoyed during your stay and we really hope you come back.

2
Everyone

By on Dec 27, 2021

5
Partner Couples

My wife and I stayed here for a four-day trip to Cartagena, Colombia. The hotel was fantastic! Friendly personnel, spotless accommodations, a fantastic hotel restaurant, and a stunning rooftop pool with views of Plaza de Los Coches. The hotel is in an ideal position, close to everything you'll need during your stay in Cartagena.

By on Oct 10, 2021

Review comment responded on Oct 11, 2021

¡Que dicha leer este comentario! Para nosotros fue un placer haber sido su casa en Cartagena y esperamos seguirlo siendo. Gracias por compartir su experiencia con nosotros tan detalladamente. Voy a compartir sus comentarios con todo el equipo, quienes sé que se sentirán igual de felices y haga lados por su reconocimiento a nuestro trabajo.

5
Everyone

By on Jul 13, 2021

Review comment responded on Jul 23, 2021

Buenos días, Muchas gracias por su valioso comentario. Nos llena de alegría que haya tenido una estancia agradable, esperamos que en su próxima visita a la ciudad NH siga siendo su hotel elegido.

5
Partner Couples

Na

By on Apr 29, 2021

Review comment responded on Apr 30, 2021

Buenas tardes. Agradecemos sus comentarios, son muy importantes para nosotros, nos agrada que su estadia haya sido de su agrado cordial saludo Team NH Cartagena

5
Everyone

By on Apr 5, 2021

Review comment responded on Apr 30, 2021

Buenas tardes. Agradecemos sus comentarios, son muy importantes para nosotros, nos agrada que su estadia haya sido de su agrado cordial saludo Team NH Cartagena

3
Everyone

Good hotel as long as you are not interested in having multiple guests. If you book for two you are allowed your one guest per day per booking. Location is good. Restaurant and cleaning staff are great.

By , from NY on Jan 26, 2021

Review comment responded on Feb 18, 2021

thanks a lot for your comments, are very important for us kind regard Team NH Cartagena

3
Everyone

Decent place but if you want guest friendly go elsewhere . They do all they can to not admit guests. Other places are less stringent. Restaurant and cleaning staff are excellent. Pool is nice.

By , from NYC on Jan 24, 2021

Review comment responded on Feb 18, 2021

Buenos dias. Agradecemos sus comentarios, son muy importantes para nosotros. cordial Saludo Team NH Cartagena

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