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Recent guest reviews

Everything was excellent good service nice places

Dann Carlton Cartagena is a well located option, amazing having direct access to the beach, actually it is the only one with that option. Rooms are very comfortable, some ones has a balcony for an amazing view. For only a few steps you con go to many restaurants and shop

We had a very good time during our first trip to Columbia, but I will warn black American female visitors that they need to be aware of the insidious colorism we experienced at this hotel. We were repeatedly asked to pay cash for our poolside drinks and food; we were often ignored by the poolside wait staff while they bent over backward to accommodate non-black guests. As the only black women at the hotel the entire time, it was disappointing -- and at times infuriating-- to be treated so rudely. To make matters worse, it seemed that the Latinas who worked at the hotel bar/restaurant were the most suspicious of us and thus the rudest. Although I had a Gold Amex on file, they pretended that I did not have guest purchasing privileges and could not charge food and beverages to my room. There were only two of us (both middle-aged, female professionals) and I was shocked by the utter lack of cultural competency displayed by the staff. I would caution any other black women who select this property to have a meeting with the manager about your expectations. Hotel Dann is one of the few tourist hotels with beachfront access which is why we chose this particular property. We were there the week before the stay at home orders in the United States, so we were a bit nervous about our health safety during the pandemic. The hotel is very clean. The beds were nice and the air conditioning was consistent. Our bathroom was well-stocked and adequate for our 5-day visit.

The people at the hotel were very nice and professional!

The staff were excellent! From the front desk to the bell hops getting your taxis to the food service workers (special thanks to Alberto for going out of his way for us). The breakfast was above and beyond, omelet made to order, three fresh juices (different each day). A breakfast soup & other hot Colombian breakfast items. Also cold cereal items and fresh fruits. The pool is beautiful, towels supplied. I would stay again. There is a small convenience store directly across the street. We had a room with a balcony, great for relaxing. A clothesline is in the shower as well. FYI: in Colombia you don’t flush toilet paper...ANYWHERE. There’s garbage cans next to the toilets.

We had a terrific time and the it was a great hotel!! We would go there again!

Staff is extremely friendly and helpful. Amazing service.

I like the location. I don't like staff share sensitive information with external people

the breakfast was the same every day and not good, and the service at the pool and the staff in restaurant not everyone was nice they dont even use the word, welcome, only in the entrance of the hotel the security guards were nice ,the person in charged of tours in the entrance of the hotel was not helpfull and nice neither, i have to step out of the hotel to look for better service ,other then that the room was perfect .

Overall, great experience, very clean, everyone is nice, and the ocean view is amazing, I'll definitely come back!

Good hotel. Needs some updates. But overall it was good.

Calle 1A 1-60, El Laguito Cartagena Bolivar

Hotel highlights

  • Steps from Bocagrande Beach
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in El Laguito, Hotel Dann Cartagena is within a few miles (5 km) of popular sights such as Clock Tower and Plaza Santo Domingo. This 4-star hotel has 100 guestrooms and offers an outdoor pool, free in-room WiFi, and a 24-hour business center.


Dining

Free full breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

All of Hotel Dann Cartagena's 100 soundproofed rooms provide iPod docks, minibars, and laptop-compatible safes. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Phones and desks are other standard amenities.


Property features

Guests of Hotel Dann Cartagena have access to an outdoor pool, a children's pool, and free WiFi in public areas. For transportation, you can make use of an airport shuttle (available on request) for COP 60000 per vehicle one-way, as well as an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with luggage storage and concierge services. Other amenities at this beach hotel include a conference center, a 24-hour business center, and a computer station.

Room options

Superior Twin Room, Ocean View

2 Twin Beds and 1 Twin Sofa Bed | Sleeps 3

Standard Room, 1 King Bed, City View

1 King Bed | Sleeps 2

Standard Room, 2 Twin Beds, City View

2 Twin Beds | Sleeps 2

Superior Room, 1 King Bed with Sofa bed, Partial Ocean View

1 King Bed and 1 Twin Sofa Bed | Sleeps 3

Guest reviews for Hotel Dann Cartagena

Everyone (31) Couples (5) Family (9) Friends (1)
5
Partner Couples

Everything was excellent good service nice places

By on Mar 28, 2021

Review comment responded on Apr 3, 2021

Dear Guest We would like to express our sincere appreciation for the positive review posted regarding your recent stay with us. The level of detail denotes an excellent impression with emphasis to our facilities. Our team is very committed to provide an unforgettable stay.

4
Everyone

By on Nov 24, 2020

Review comment responded on Nov 25, 2020

Estimado Huésped, Gracias por dejarnos ser parte de sus días y más aún por hacernos saber con detalles su experiencia en Cartagena. ¡Esperamos que vuelvan pronto!

4
Everyone

By on Nov 24, 2020

Review comment responded on Nov 25, 2020

Estimado Huésped, Gracias por dejarnos ser parte de sus días y más aún por hacernos saber con detalles su experiencia en Cartagena. ¡Esperamos que vuelvan pronto!

5
Friends

Dann Carlton Cartagena is a well located option, amazing having direct access to the beach, actually it is the only one with that option. Rooms are very comfortable, some ones has a balcony for an amazing view. For only a few steps you con go to many restaurants and shop

By on Sep 19, 2020

Review comment responded on Sep 19, 2020

Dear Guest, We appreciate your valuable comments, we are glad to know that you enjoyed the attention of our team and that you felt the love we put into each of our functions. Thanks for the comments expressed about our products and services, for us it is essential to always have your feedback to maximize the quality and excellence of our processes, always offering the best. We hope to have the pleasure of serving you again.

4
Family

We had a very good time during our first trip to Columbia, but I will warn black American female visitors that they need to be aware of the insidious colorism we experienced at this hotel. We were repeatedly asked to pay cash for our poolside drinks and food; we were often ignored by the poolside wait staff while they bent over backward to accommodate non-black guests. As the only black women at the hotel the entire time, it was disappointing -- and at times infuriating-- to be treated so rudely. To make matters worse, it seemed that the Latinas who worked at the hotel bar/restaurant were the most suspicious of us and thus the rudest. Although I had a Gold Amex on file, they pretended that I did not have guest purchasing privileges and could not charge food and beverages to my room. There were only two of us (both middle-aged, female professionals) and I was shocked by the utter lack of cultural competency displayed by the staff. I would caution any other black women who select this property to have a meeting with the manager about your expectations. Hotel Dann is one of the few tourist hotels with beachfront access which is why we chose this particular property. We were there the week before the stay at home orders in the United States, so we were a bit nervous about our health safety during the pandemic. The hotel is very clean. The beds were nice and the air conditioning was consistent. Our bathroom was well-stocked and adequate for our 5-day visit.

By , from Atlanta, GA on May 4, 2020

Review comment responded on Jun 8, 2020

Dear Carbondale, Illinois We want to thank you first for letting us know your experience with us, likewise express our concern for what you have mentioned, if you allow us we would like to know details of what happened in our facilities, we request that by an internal message you provide us with your contact information in order to communicate as soon as possible. It is of all our interest the valuable information that you can provide us in order to do the corresponding follow-up to prevent that bad image from continuing with you. We will be very attentive to your response.

5
Family Family

The people at the hotel were very nice and professional!

By , from Texas on Mar 14, 2020

Review comment responded on Mar 17, 2020

Dear Guest Thank you very much for your kind words. It gives us great pleasure to know that you received during your stay the attention and affection you deserve. We hope to have the honor of welcoming you back in our hotel.

5
Everyone

By on Feb 21, 2020

Review comment responded on Feb 24, 2020

Dear Guest We thank you for your important comments, we are glad to know that you enjoyed the service that our work team was able to offer and that you felt the warmth that we place in each and every of our tasks, thank you for the recognition, your comments have been shared with the work team.

5
Family Friends

The staff were excellent! From the front desk to the bell hops getting your taxis to the food service workers (special thanks to Alberto for going out of his way for us). The breakfast was above and beyond, omelet made to order, three fresh juices (different each day). A breakfast soup & other hot Colombian breakfast items. Also cold cereal items and fresh fruits. The pool is beautiful, towels supplied. I would stay again. There is a small convenience store directly across the street. We had a room with a balcony, great for relaxing. A clothesline is in the shower as well. FYI: in Colombia you don’t flush toilet paper...ANYWHERE. There’s garbage cans next to the toilets.

By on Aug 5, 2019

Review comment responded on Aug 5, 2019

Dear guest, We are grateful for your kindness in this comment, we are pleased to know that we have met your expectations and that the effort of all of us as collaborators to provide a pleasant stay paid off. We will be waiting for you in a new opportunity to assist you with the kindness and excellence that characterizes us.

4
Everyone

By on Jun 3, 2019

Review comment responded on Jun 4, 2019

Dear Guest, Thank you for the great review. We are delighted that the hotel’s service, facilities and location suited your requirements. We hope to welcome you back to the hotel soon. Kind Regards

5
Family

We had a terrific time and the it was a great hotel!! We would go there again!

By on Jun 3, 2019

Review comment responded on Jun 4, 2019

Dear Guest Thank you very much for your kind words. It gives us great pleasure to know that you received during your stay the attention and affection you deserve. We hope to have the honor of welcoming you back in our hotel.

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