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Recent guest reviews

We had a very good time during our first trip to Columbia, but I will warn black American female visitors that they need to be aware of the insidious colorism we experienced at this hotel. We were repeatedly asked to pay cash for our poolside drinks and food; we were often ignored by the poolside wait staff while they bent over backward to accommodate non-black guests. As the only black women at the hotel the entire time, it was disappointing -- and at times infuriating-- to be treated so rudely. To make matters worse, it seemed that the Latinas who worked at the hotel bar/restaurant were the most suspicious of us and thus the rudest. Although I had a Gold Amex on file, they pretended that I did not have guest purchasing privileges and could not charge food and beverages to my room. There were only two of us (both middle-aged, female professionals) and I was shocked by the utter lack of cultural competency displayed by the staff. I would caution any other black women who select this property to have a meeting with the manager about your expectations. Hotel Dann is one of the few tourist hotels with beachfront access which is why we chose this particular property. We were there the week before the stay at home orders in the United States, so we were a bit nervous about our health safety during the pandemic. The hotel is very clean. The beds were nice and the air conditioning was consistent. Our bathroom was well-stocked and adequate for our 5-day visit.

The people at the hotel were very nice and professional!

The staff were excellent! From the front desk to the bell hops getting your taxis to the food service workers (special thanks to Alberto for going out of his way for us). The breakfast was above and beyond, omelet made to order, three fresh juices (different each day). A breakfast soup & other hot Colombian breakfast items. Also cold cereal items and fresh fruits. The pool is beautiful, towels supplied. I would stay again. There is a small convenience store directly across the street. We had a room with a balcony, great for relaxing. A clothesline is in the shower as well. FYI: in Colombia you don’t flush toilet paper...ANYWHERE. There’s garbage cans next to the toilets.

We had a terrific time and the it was a great hotel!! We would go there again!

Staff is extremely friendly and helpful. Amazing service.

I like the location. I don't like staff share sensitive information with external people

the breakfast was the same every day and not good, and the service at the pool and the staff in restaurant not everyone was nice they dont even use the word, welcome, only in the entrance of the hotel the security guards were nice ,the person in charged of tours in the entrance of the hotel was not helpfull and nice neither, i have to step out of the hotel to look for better service ,other then that the room was perfect .

Overall, great experience, very clean, everyone is nice, and the ocean view is amazing, I'll definitely come back!

Good hotel. Needs some updates. But overall it was good.

Great staff and friendly. Always tried to accommodate. Beach, pool and restaurant staff were very helpful and friendly. Even gave us ice for our ice chest on the beach under the hotel's umbrellas. Unfortunately, Orbitz offered false "VIP" advertisement for the hotel. The hotel staff had no idea was I was talking about but did everything they could do to make the stay more pleasant, even gave us a super late check out. Book this hotel if you can, but do not use any Orbitz service as they will be totally misleading.

Nice hotel. Good variety for breakfast. Would go back.

Nice hotel. Great breakfast. Staff friendly. Quiet room

I received special attention due to my physical disability. Special wheelchair for stairs got me up, and down by skilled staffers. They never complained, and always had a smile. Hotel clean, bed comfortable, food tasty, delicious. I appreciated all that was done to make my stay a happy, comfortable, and memorable. Thank you all. The beach wedding was beautiful.

Calle 1A 1-60, El Laguito Cartagena Bolivar

Hotel highlights

  • Walking distance to Bocagrande Beach and Castillo Grande Beach
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in El Laguito, Hotel Dann Cartagena is within a few miles (5 km) of popular sights such as Clock Tower and Plaza Santo Domingo. This 4-star hotel has 100 guestrooms and offers an outdoor pool, free in-room WiFi, and a 24-hour business center.


Dining

Free full breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

All of Hotel Dann Cartagena's 100 soundproofed rooms provide iPod docks, minibars, and laptop-compatible safes. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Phones and desks are other standard amenities.


Property features

Guests of Hotel Dann Cartagena have access to an outdoor pool, a children's pool, and free WiFi in public areas. For transportation, you can make use of an airport shuttle (available on request) for COP 60000 per vehicle one-way, as well as an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this beach hotel include a conference center, a 24-hour business center, and a computer station.

Room options

Superior Twin Room, Ocean View

2 Twin Beds and 1 Twin Sofa Bed | Sleeps 3

Standard Room, 1 King Bed, City View

1 King Bed | Sleeps 2

Standard Room, 2 Twin Beds, City View

2 Twin Beds | Sleeps 2

Superior Room, 1 King Bed with Sofa bed, Partial Ocean View

1 King Bed and 1 Twin Sofa Bed | Sleeps 3

Guest reviews for Hotel Dann Cartagena

Everyone (29) Couples (15) Business (7) Family (12) Friends (2) Other (8)
4
Family

We had a very good time during our first trip to Columbia, but I will warn black American female visitors that they need to be aware of the insidious colorism we experienced at this hotel. We were repeatedly asked to pay cash for our poolside drinks and food; we were often ignored by the poolside wait staff while they bent over backward to accommodate non-black guests. As the only black women at the hotel the entire time, it was disappointing -- and at times infuriating-- to be treated so rudely. To make matters worse, it seemed that the Latinas who worked at the hotel bar/restaurant were the most suspicious of us and thus the rudest. Although I had a Gold Amex on file, they pretended that I did not have guest purchasing privileges and could not charge food and beverages to my room. There were only two of us (both middle-aged, female professionals) and I was shocked by the utter lack of cultural competency displayed by the staff. I would caution any other black women who select this property to have a meeting with the manager about your expectations. Hotel Dann is one of the few tourist hotels with beachfront access which is why we chose this particular property. We were there the week before the stay at home orders in the United States, so we were a bit nervous about our health safety during the pandemic. The hotel is very clean. The beds were nice and the air conditioning was consistent. Our bathroom was well-stocked and adequate for our 5-day visit.

By , from Atlanta, GA on May 4, 2020

5
Family Family

The people at the hotel were very nice and professional!

By , from Texas on Mar 14, 2020

Review comment responded on Mar 17, 2020

Dear Guest Thank you very much for your kind words. It gives us great pleasure to know that you received during your stay the attention and affection you deserve. We hope to have the honor of welcoming you back in our hotel.

5
Everyone

By on Feb 21, 2020

Review comment responded on Feb 24, 2020

Dear Guest We thank you for your important comments, we are glad to know that you enjoyed the service that our work team was able to offer and that you felt the warmth that we place in each and every of our tasks, thank you for the recognition, your comments have been shared with the work team.

5
Family Friends

The staff were excellent! From the front desk to the bell hops getting your taxis to the food service workers (special thanks to Alberto for going out of his way for us). The breakfast was above and beyond, omelet made to order, three fresh juices (different each day). A breakfast soup & other hot Colombian breakfast items. Also cold cereal items and fresh fruits. The pool is beautiful, towels supplied. I would stay again. There is a small convenience store directly across the street. We had a room with a balcony, great for relaxing. A clothesline is in the shower as well. FYI: in Colombia you don’t flush toilet paper...ANYWHERE. There’s garbage cans next to the toilets.

By on Aug 5, 2019

Review comment responded on Aug 5, 2019

Dear guest, We are grateful for your kindness in this comment, we are pleased to know that we have met your expectations and that the effort of all of us as collaborators to provide a pleasant stay paid off. We will be waiting for you in a new opportunity to assist you with the kindness and excellence that characterizes us.

4
Everyone

By on Jun 3, 2019

Review comment responded on Jun 4, 2019

Dear Guest, Thank you for the great review. We are delighted that the hotel’s service, facilities and location suited your requirements. We hope to welcome you back to the hotel soon. Kind Regards

5
Family

We had a terrific time and the it was a great hotel!! We would go there again!

By on Jun 3, 2019

Review comment responded on Jun 4, 2019

Dear Guest Thank you very much for your kind words. It gives us great pleasure to know that you received during your stay the attention and affection you deserve. We hope to have the honor of welcoming you back in our hotel.

5
Everyone

By on May 31, 2019

Review comment responded on Jun 4, 2019

Dear Guest, Thank you for the great review. We are delighted that the hotel’s service, facilities and location suited your requirements. We hope to welcome you back to the hotel soon. Kind Regards

5
Family with small children Family

Staff is extremely friendly and helpful. Amazing service.

By , from New York, us on Apr 20, 2019

Review comment responded on Apr 24, 2019

Dear Katherine Thank you very much for your kind words. It gives us great pleasure to know that you received during your stay the attention and affection you deserve. We hope to have the honor of welcoming you back in our hotel.

2
Everyone

I like the location. I don't like staff share sensitive information with external people

By on Apr 11, 2019

Review comment responded on May 3, 2019

Dear Guest, We greatly appreciate your comments and feedback on your experience at our hotel. We will review the subject that you comment with due care in order to identify what could happen since our priority is always to meet the expectations of our customers and even more with any request that is made by you. We regret very much that on this occasion it has not been presented in this way but we will take immediate action. Your comments are of great value to us and help us improve in any aspect of service to continue fulfilling our commitment to excellence and quality. We will be very attentive to serve you, if you give us the opportunity to change the image that was generated on this occasion.

3
Family with small children

the breakfast was the same every day and not good, and the service at the pool and the staff in restaurant not everyone was nice they dont even use the word, welcome, only in the entrance of the hotel the security guards were nice ,the person in charged of tours in the entrance of the hotel was not helpfull and nice neither, i have to step out of the hotel to look for better service ,other then that the room was perfect .

By on Mar 11, 2019

Review comment responded on Mar 13, 2019

Dear Guest Thank you for the great review. We are delighted that the hotel’s service, facilities and location suited your requirements. We hope to welcome you back to the hotel soon. Kind Regards,

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