What hygiene and cleanliness measures are undertaken at Conrad Cartagena by Hilton?

Cleanliness measures at Conrad Cartagena by Hilton include mask requirements for guests, enhanced cleaning, gap periods between guest stays, and contactless check-out.

What's there to do near Conrad Cartagena by Hilton?

This resort is situated in Zona Norte within a short 5-minute walk of Playa Manzanillo. You'll also find La Boquilla Beach nearby.

Is there parking available at Conrad Cartagena by Hilton?

Yes, uncovered valet parking is offered for USD 15 per night. Accessible parking is also available for guests.

Is there a spa at Conrad Cartagena by Hilton?

Conrad Spa is the resort's full-service spa and services include massages.

Are there luxury amenities available at Conrad Cartagena by Hilton?

Yes, guests can indulge in luxuries such as 4 outdoor pools, a golf course, and a full-service spa at this resort.

Does Conrad Cartagena by Hilton have a casino at the property?

No, Conrad Cartagena by Hilton doesn't have a casino.

Will I find an indoor pool at Conrad Cartagena by Hilton?

No, this resort doesn't have an indoor pool; however, there are 4 outdoor pools.

What amenities will couples enjoy at Conrad Cartagena by Hilton?

This beachfront resort offers many amenities for couples such as 4 outdoor pools and an ocean-view restaurant with some guestrooms featuring private pools.

Are there hot tubs at Conrad Cartagena by Hilton?

No, but guests can enjoy a steam room at this resort.

Does Conrad Cartagena by Hilton have a restaurant that serves breakfast?

Yes, Conrad Cartagena by Hilton has 7 restaurants, and serves a full breakfast each morning for a surcharge.

Will Conrad Cartagena by Hilton allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Conrad Cartagena by Hilton for a fee of USD 50 per pet, per stay. The property also provides food and water bowls.

Are there connecting rooms at Conrad Cartagena by Hilton?

No, this resort doesn't feature connecting guestrooms.

How close is the airport from Conrad Cartagena by Hilton?

The closest major airport to Conrad Cartagena by Hilton is Rafael Nunez Intl. Airport (CTG), which is 10.7 mi away (27 minutes by car).

Are there rooms with balconies at Conrad Cartagena by Hilton?

Yes, every guestroom at Conrad Cartagena by Hilton comes with a balcony with some featuring ocean or golf course views.

Does Conrad Cartagena by Hilton host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Conrad Cartagena by Hilton.

Conrad Cartagena by Hilton in Cartagena | Best Rates & Deals on Orbitz

Dining

There are multiple options for onsite dining with 7 restaurants, including Biblioteka, which specializes in Mediterranean cuisine and serves dinner, and Adesso Tu with its ocean views. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning with full breakfast, available for a fee from 7:00 AM to 10:00 AM.

Rooms

All of Conrad Cartagena by Hilton's 268 soundproofed rooms provide balconies, minibars, and coffee makers. 50-inch LCD TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Other amenities include free local calls, ceiling fans, and laptop-compatible safes.

Property features

Conrad Cartagena by Hilton features a golf course, a full-service spa, and 4 outdoor pools. Valet and self parking are available, and there's also a free beach shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a children's pool, a gym, and outdoor tennis courts.

Arrivals + Departures

The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

Check-in is from 3:00 PM - midnight
Check-out: noon
Minimum check-in age: 18

Special Check-in Details

Guests with plans to arrive after midnight must make arrangements in advance by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Payment types

Kids + Beds

Up to 2 kids stay free when using existing bedding

Pet Policy

This property welcomes pets for USD 50 per pet, per stay
Up to 1 per room (75 lbs is the maximum pet weight)
Food and water bowls are available
Certain rooms only, restrictions apply
Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Things To Know

Details about charges, deposits, or other important information: Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Credit card options include: Visa, Mastercard, American Express, and Diners Club.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
Contactless check-out is available.
Individually-wrapped food options are available for breakfast.
Each guestroom is kept vacant for a minimum of 48 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
Reservations need to be made in advance for golf tee times and massage services. Contact the resort at the phone number listed on your booking confirmation.
No rollaway or extra beds are available.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Guests must indicate the correct number of guests, including children and infants, at the time of booking. Fees may be incurred if the number or ages of guests checking in varies from the number established at booking. USD 100 per guest, per night may apply.

Mandatory Fees and Taxes

You'll be asked to pay these charges at the property:

For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for full breakfast: USD 15 for adults and USD 15 for children (approximately)
Uncovered valet parking fee: USD 15 per night
Pet fee: USD 50 per pet, per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

Hotel Names

Conrad Cartagena Hilton
Conrad Cartagena by Hilton Resort
Conrad Cartagena by Hilton Cartagena
Conrad Cartagena by Hilton Resort Cartagena

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4.5

out of 5

"Excellent!"

See all 18 reviews

Room cleanliness 4.5

Service & staff 4.0

Room comfort 5.0

Hotel condition 4.0

This hotel is most popular for:

Recent guest reviews

The Staff was amazingly kind. At the Beach Club everyone was so nice that makes feel at home. At the restaurants the staff were so gently to. Special thanks to Hamlet, Darwin, Jorman, Laura, Susana, Miguel, Stephany, Mauricio, Diego, Royner, Ivan, Elkin, Grace, Oneida, Kelvin. Very nice people. That is the difference in that hotel. PEOPLE.

It was one of the best experiences we ever had, juan at the bar and juan at the restaurant were excellent host, Gustavo in the Gym was of great help to stay fit. Thank you all for making our stay a memorable one.

The property has several amenities that were very nice but the service was beyond disappointing. To order basic things like a bottle of water would be a waiting time of 40 min to an hour. The waitress in the lobby was rude and upon ordering did even acknowledged me. The service at the restaurants was extremely slow and was frustrating.

It was perfect. Love the location. The people at the hotel was very nice and the hotel had 6 pools which made it awesome

Great facilities and amenities. Food was subpar and very expensive. Staff needs better training in follow-up and meal plan inclusions.

I loved the pool area and the lobby. They were very modern. What I did not like was that the beach got taken over by a boat of fishermen. It was kind of scary because nobody from the resort said anything to us. Security just showed up and watched them. The room was beautiful- we had a suit however, there were many little things in the room that did not meet the 5 star standard.

The privacy and it was somewhat away from the hubbub of the city

I'm stating home now hotels in over 39 countries and this was top of the line. However, under the map show me where the property was located in indicated that it was 0-0 miles from the city centre and it turned out to be more like 30 kilometers. This became an issue. The hotel is working on ramping up the number of people that there buses will handle for trips into town City transportation was the only complaint that I heard other guest speaking about. The staff we're outstanding very friendly and went out of their way to make you feel welcomed and we're very helpful. In their Italian restaurant, I ordered a Caesar salad. It was the the size of a small house salad (in a large bowl) which was very disappointing. I wanted it to be my main meal because it was quite late. The salad tasty but too litle salad. A positive note due to the remote location was that it was very very quiet. The beach area was a number of Grass Hut buildings that were extraordinary. The service provided at our little Tiki Hut where we had our chaise lounge chairs. Once they fix the transportation issue to and from the main city it will be my favorite choice for Cartagena

Great hotel what ever small difficulties occurred . They were taken care of swiftly. We had 4 rooms and spent 10 days from after Christmas through after New Years. Family played tennis and golfed 4 times, went to the beach often! Everything was 5 stars! Went into town to eat and shop often. No problem getting taxis or taking free shuttle. Food at resort was very good. Staff was outstanding!! Everyone! Well managed resort. our family in entirety was 12 people all ages 2 years to 94years old. No problem for handicapped guest. concierge got us a electric scooter!! Will be back!

Beautiful hotel , the service is a little bit slow in restaurants sometimes and they had problems to pick us up at the beach in the golf car because it was uncharged , but they solved it . Pools are so nice .

This hotel is wonderful..It has a great private beach area and several pools.They make a great pina colada. the breakfast is over the top! the staff is lovely and helpful. They were addressing me by name one the second day. The checkin was smooth,handeled by Jherals. The staff in the restauant went out of their way to make sure you are happy. Special recognition to Valeria and Keillin.

Amazing hotel with everything you will need. Do note that although it is worth every penny, if you are looking to visit Cartagena & Old City often, be aware that the hotel is about 20-25mins away. Therefore, if you aren't renting a car, factor in the expense for transportation. The hotel does provide a shuttle but it carries a limited amount of people and only picks and drops off guests twice a day.

This is a beautiful hotel with a great staff. The service could not have been better. My only issue is with the price and quality of food...which I found to be sub-standard for a hotel of this caliber and way over-priced for the area. A buffet breakfast should not end up costing over 60.00 US. We ended up limiting our meals because we could find much better options with better food close by. Overall, we enjoyed our stay very much. Would highly recommend (other than the food)!!

Guest reviews for Conrad Cartagena by Hilton

Family with small children

By Felipe, from Medellin on Feb 24, 2020

Review comment Marianella Losada responded on Feb 25, 2020

Dear Felipe Thank you for sharing your experience with us, we truly appreciate your feedback. As a valued guest, we are very pleased to hear you had a great stay. The best reward we can receive for our work is the satisfaction of our guests, knowing that with our warmth we can provide moments that will last forever in the memory of those who visit us. Thank you again for your time and we hope you choose to stay with us again whenever your travel needs bring you back to Cartagena. Sincerely, Marianella Losada Guest Relations Manager

Partner Couples

By JavierC, from Napa, California on Feb 7, 2020

Review comment Marianella Losada responded on Feb 10, 2020

Dear guest, Thank you for sharing your experience with us, we truly appreciate your feedback. We are very pleased to hear you had a great stay. The best reward we can receive for our work is the satisfaction of our special guests, knowing that with our warmth we can provide moments that will last forever in the memory of those who visit us. Your feedback is extremely important to us. Thank you again for your time and we hope you choose to stay with us again whenever your travel needs bring you back to Cartagena. Best regards, Marianella Losada Guest Relations Manager

Everyone

By a verified traveler on Jan 18, 2020

Review comment Marianella Losada responded on Jan 19, 2020

By KS on Jan 5, 2020

Review comment Marianella Losada responded on Jan 7, 2020

Dear KS, Thank you for sharing your experience with us, we truly appreciate your feedback. We are very pleased to hear you had a great stay. The best reward we can receive for our work is the satisfaction of our special guests, knowing that with our warmth we can provide moments that will last forever in the memory of those who visit us. Your feedback is extremely important to us. Thank you again for your time and we hope you choose to stay with us again whenever your travel needs bring you back to Cartagena. Best regards, Marianella Losada Guest Relations Manager

By a verified traveler on Nov 27, 2019

Review comment Stephane Mercier responded on Nov 28, 2019

Friends

By a verified traveler on Jul 28, 2019

Review comment Stephane Mercier responded on Jul 29, 2019

Dear guest, Thank you for sharing your experience with us, we truly appreciate your feedback. As a valued guest, we are very pleased to hear you had a great stay. The best reward we can receive for our work is the satisfaction of our guests, knowing that with our warmth we can provide moments that will last forever in the memory of those who visit us. Your feedback is extremely important to us. Thank you again for your time and we hope you choose to stay with us again whenever your travel needs bring you back to Cartagena. Best regards, Stephane Mercier General Manager

By a verified traveler on Jul 12, 2019

Review comment Stephane Mercier responded on Jul 13, 2019

By Dani on Jul 5, 2019

Review comment Stephane Mercier responded on Jul 5, 2019

Dear Dani, Thank you for sharing your experience with us, we truly appreciate your feedback. As a valued guest, we are very pleased to hear you had a great stay. The best reward we can receive for our work is the satisfaction of our guests, knowing that with our warmth we can provide moments that will last forever in the memory of those who visit us. Your feedback is extremely important to us. Thank you again for your time and we hope you choose to stay with us again whenever your travel needs bring you back to Cartagena. Best regards, Stephane Mercier General Manager

By MM, from Brooklyn, NY on Apr 29, 2019

Review comment Stephane Mercier responded on Apr 30, 2019

Dear Guest, Thank you for sharing your experience with us, we truly appreciate your opinion. Your feedback is very important to us, I kindly ask you to share all your comments with us at Cartagena.guest.relations@conradhotels.com in order to improve our service and to always ensure our guest satisfaction. Nevertheless, I truly appreciate you took time to write your review and I hope you can give us the opportunity to welcome you again the next time your plans bring you to Cartagena, I promise we will do our best to exceed your expectations. Best regards, Stephane Mercier General Manager

By a verified traveler on Apr 4, 2019

Review comment Stephane Mercier responded on Apr 5, 2019

Dear Guest, Thank you for sharing your experience with us, we truly appreciate your feedback. As a valued guest, we are very pleased to hear you had a great stay. The best reward we can receive for our work is the satisfaction of our guests, knowing that with our warmth we can provide moments that will last forever in the memory of those who visit us. Your feedback is extremely important to us. Thank you again for your time and we hope you choose to stay with us again whenever your travel needs bring you back to Cartagena. Best regards, Stephane Mercier General Manager

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Conrad Cartagena by Hilton

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