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Hotel Ambassador

4.0 star property
Pet-friendly hotel with a full-service spa connected to a shopping center in Bern

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Photo gallery for Hotel Ambassador

Comfort Room | Hypo-allergenic bedding, minibar, in-room safe, desk
Restaurant
Indoor pool, open 8 AM to 11 PM, sun loungers
Exterior
Meeting facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Pool
  • Bar
  • Room service
  • Gym

Explore the area

View in a map
Seftigenstrasse 99, Bern, BE, 3007
  • Place, Bern Historical Museum
    ‪17 min walk‬
  • Place, Federal Palace
    ‪3 min drive‬
  • Place, Berner Munster
    ‪4 min drive‬
  • Airport, Bern (BRN-Belp)
    ‪12 min drive‬

Room options

View all photos for Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Single Room

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Double Room

Double Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Triple Room

Smart TV

Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Panoramic Single Room

Panoramic Single Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Panoramic Single Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Panoramic Double Room

Panoramic Double Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Panoramic Double Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Comfort Room

Comfort Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Quadruple Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Quadruple Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 3 Twin Beds and 1 Twin Murphy Bed

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About the neighborhood

Bern

Located in Weissenbühl within a short walk of Freibad Marzili, Hotel Ambassador is within a mile (2 km) of Bern Natural History Museum. This 4-star hotel has 97 rooms and welcomes guests with a restaurant, a full-service spa, and an indoor pool. Located centrally in Bern, it's connected to a shopping center and also close to Federal Palace and Bern Historical Museum.

What's nearby

  • Bern Natural History Museum - 14 min walk - 0.8 miles
  • Bern Historical Museum - 17 min walk - 1.0 mile
  • Federal Palace - 3 min drive - 0.9 miles
  • Berner Munster - 4 min drive - 1.1 miles
  • Bern Rose Garden - 5 min drive - 1.8 miles

Getting around

  • Koeniz Wabern bei Bern Station - 12 min walk
  • Bern (BRN-Belp) - 16 min drive

Restaurants

  • ‪Restaurant Dampfzentrale - ‬11 min walk
  • ‪Eulen Bistro - ‬15 min walk
  • ‪Pizza Fox - ‬15 min walk
  • ‪AAREBAR - ‬9 min walk
  • ‪Ristorante Grottino - ‬10 min walk

About this property

Hotel Ambassador

Pet-friendly hotel with a full-service spa connected to a shopping center in Bern
At Hotel Ambassador, guests enjoy a full-service spa, an indoor pool, and a gym. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and meeting rooms.
Guests can expect free WiFi and Smart TVs. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and safes are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool, a sauna, a fitness center, and complimentary bicycles.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CHF 9.50 to 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle storage
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CHF 30 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for CHF 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.50 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CHF 9.50 to 22 per person
  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 20.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses solar energy.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8 AM to 11 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Ambassador Bern
Ambassador Bern Hotel
Ambassador Hotel Bern
Bern Ambassador
Bern Ambassador Hotel
Bern Hotel Ambassador
Hotel Ambassador Bern
Hotel Bern Ambassador
Hotel Ambassador SPA Bern
Hotel Ambassador Bern
Hotel Ambassador Hotel
Hotel Ambassador Hotel Bern

Frequently asked questions

Is free cancellation available at Hotel Ambassador?

Hotel Ambassador provides free cancellation on certain room rates. For specific requirements, look at the cancellation policy on Orbitz.

What's there to do near Hotel Ambassador?

This hotel is situated in Weissenbühl within a short 18-minute walk of Bern Natural History Museum and also 14 minutes on foot from Freibad Marzili. You'll also find Bern Historical Museum and Bern Art Museum within a short drive.

Is parking available on site at Hotel Ambassador?

Yes, covered self parking is offered for free at the hotel. Accessible parking, electric car charging, and bicycle parking are also available.

Is a spa located at Hotel Ambassador?

There is a full-service spa available for guests to enjoy and services include hot stone massages, sports massages, and reflexology.

Does Hotel Ambassador have a casino at the property?

No, Hotel Ambassador doesn't have a casino.

Is there an indoor pool at Hotel Ambassador?

Yes, this hotel has an indoor pool. Guests have pool access between 8 AM and 11 PM.

What will couples enjoy most about a stay at Hotel Ambassador?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Hotel Ambassador?

No, but guests can enjoy a sauna at this hotel.

Does Hotel Ambassador have a restaurant with a breakfast menu?

Yes, Hotel Ambassador serves buffet breakfast each morning for a surcharge from its restaurant.

Does Hotel Ambassador allow pets to stay for free?

Although they can't stay for free, pets are welcome at Hotel Ambassador for a fee of CHF 30 per pet, per night.

Are there connecting rooms at Hotel Ambassador?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel Ambassador?

The closest major airport to Hotel Ambassador is Bern (BRN-Belp), which is 4.5 mi away (16 minutes by car).

Are there rooms with balconies that I can book at Hotel Ambassador?

No, at Hotel Ambassador, there aren't any guestrooms that list a balcony.

Reviews

Hotel Ambassador Reviews

8.2

Very Good

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 151 out of 417 reviews
Rating 8 - Good. 189 out of 417 reviews
Rating 6 - Okay. 52 out of 417 reviews
Rating 4 - Poor. 14 out of 417 reviews
Rating 2 - Terrible. 11 out of 417 reviews

Reviews

10/10 Excellent

Yohetsor

Stayed 1 night in Aug 2025

10/10 Excellent

Pooja

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & Nice Hotel. staff is very helpful and friendly. rooms are nice and comfortable.
Stayed 3 nights in Jul 2025

10/10 Excellent

Wei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional receptionists and clean stylish hotel
Stayed 1 night in Jul 2025

6/10 Okay

Nicola

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Swiss Alps stop off

This does not meet the standard you would expect of a 4* hotel. The rooms are tiny, beds uncomfortable, had to lie the wrong way in bed to get reliable wifi connection and the 'bathroom' is an area of the room with an opaque plastic surround. The gym was awful - 3 pieces of equipment and the temperature of the sauna with no working AC. Pool is tiny. Staff were lovely and super helpful, but the best thing about this hotel is the lobby.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kristi

Traveled with family
Liked: Cleanliness, property conditions & facilities
We had a lovely balcony overlooking the road. Very small elevator. Nice and quiet courtyard. It was easy to navigate public transit from this location. There are restaurants within walking distance. There was sometimes a weird smell in our room but other than that we had a very lovely stay here.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sharon

Traveled with group, Traveled with partner
Liked: Amenities
The hotel staff were friendly. The breakfast was very good.
Stayed 2 nights in Jul 2025

10/10 Excellent

Rahul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, friendly staff, clean rooms, the beds were lose to my liking and bathroom seemed small but overall good value for the price. I’d stay here again if I could.
Stayed 3 nights in Jun 2025

8/10 Good

Allen

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Good reasonable place to stay in Bern, great also that only 70m from a Sixt rental car to explore Interlaken.
Stayed 2 nights in Jun 2025

8/10 Good

Chandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly and helpful staff. Comfortable beds. Spa is small but clean and so nice to have the facilities to myself every morning.
Stayed 4 nights in May 2025

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Good sold accommodations.
Stayed 2 nights in Apr 2025

8/10 Good

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Alberto

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Japanese restaurant top
Stayed 1 night in Nov 2024

10/10 Excellent

Winston, Wakefield

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here previously and it is very handy for the centre etc
Stayed 2 nights in Aug 2024

4/10 Poor

Diego

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel itself is ok, but it is unacceptable for a place for which you pay more than $200 not to have usable internet. First of all (we were in room 511, at the end of the corridor), we could barely catch wifi (2 bars), and even moving closely to the door or opening the door to the corridor internet clocked in with a horrible Ping of 318 ms (should be 5 ms!), and download about 10 Mbps and upload about 3 Mbps. Due to the horrible Ping delay, we could not use internet at all, and had to use our USA roaming at a great expense to perform our work. We called the reception, where a lady simply said there was nothing they could do about it. In the morning it was a little better, I suppose she could have at least tried to reboot their modem, but at 10 pm she was too lazy or ignorant to do it. It's sad the hotel regularly increases prices with the times but keeps their 10-year old trashy Monsoon internet service. Only go to that hotel if you don't use internet.
Stayed 1 night in Jul 2024

10/10 Excellent

Azam

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice an clean
Stayed 1 night in Jun 2024

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking was great and tram stop just outside to get into Berm centre worked well using complimentary travel pass. Restaurant menu was limited and a bit pricey but food was excellent quality and beautifully presented. Soa facilities good but would have been helpful to be told we had to collect towels from reception in advance of heading down to use it. Staff very helpful.
Stayed 1 night in Jun 2024

10/10 Excellent

Nandish

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyes staying & was relaxing.
Stayed 1 night in May 2024

10/10 Excellent

Liezel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel. The staff were very friendly and the hotel room itself was really lovely. They even have a free pool and sauna included with the stay, alongside with bathrobes and slippers if you needed any. We never got to try it out but thought that was a really nice gesture. Another positive perk was the free travel pass around Bern. We had a car - parking was very easy and free. They also have a restaurant within the restaurant. We paid for the breakfast buffet which was 19 CHF each, and the food selection was great. The room itself was pretty modern - especially the bathroom. I liked the design of the bathroom (had a hairdryer as well). There is also a mini bar inside the hotel room in case you wanted a little drink or snack during the stay, but you would of course have that added to your bill. However, there was complimentary tea and coffee in the room. We stayed in a 3 person room (1 double bed, 1 single foldable bed). The single bed was not the most comfortable bed to say the least. I am a deep sleeper but must say my back hurt quite a bit when I woke up because I could really feel the springs on that bed. However, the double bed was comfortable to sleep in to say the least. Overall, was a very good stay and the city is nearby through tram service. The tram stop is very nearby to the hotel so you won’t have an issue getting into town. We were however able to visit the entire town within 1 day and only stayed in this hotel for 1 night.
Stayed 1 night in Apr 2024

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Loretta S

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Filipinas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bern trip

Great breakfast buffet. Great location close to tram heading to Bern and other Swiss major cities via train. Helpful staff as well.
Stayed 2 nights in Aug 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access many different sites around Bern without needing a car.
Stayed 1 night in Feb 2023

10/10 Excellent

Elisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff.
Stayed 4 nights in Sep 2022

8/10 Good

MARIJATI

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The family room is in fact 2 separate rooms, with a shared private corridor that can be locked.
Stayed 1 night in Sep 2022

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