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Recent guest reviews

Nice hotel, clean room and hotel staffs were very helpful

Everything was great, but then I found out that if you book a room you get free public transportation and the light rail goes to the hotel. Save yourself $40...

It was clean with nice staff and transportation pass was a huge point.

Where do I begin? Well, first of all, when we arrived the room was not clean (No towels, toilet was dirty, etc). The 2nd night after touring the city, we came back to find that our room stunk of cigarette smoke. We immediately called down to reception and the receptionist told me that there was nothing he could do, but let the manager know. I asked him how could it smell liike that if we don't smoke. He replies, "Someone else must be smoking in their room and could be coming in from the vents, toilet, etc" This is the most ridiculous explanation I ever heard. He offered to change our room and this room was FILTHY!!! We decided to stay in our room and tough it out. The beds were horrible, breakfast sub-par, the front desk was ignorant, the hallways dirty and stained, and the manager non-existent. The manager never even attempted to contact me. This place should be shut down for multiple health violations, but of course Europe doesn't have health departments regulating these people. That's why they can get away with whatever they want!!!! Bad business!! Had this been the U.S., they would have been shut down!!

Nice hotel, room was pretty small . Good service and breakfast. 5 minutes from the airport. Parking costs 20 Euro per day.

Perfect place to stay! It's walking distance to the tram, if you need to go into town. Definitely stay here again! This a must stay, especially for travels out of the area.

Good hotel, great breakfast, close to the center. The hotel provides free voucher for transportation

The hotel is located by the Expo about 5 stops on tram from the center / old town. Very good friendly personnel, nice modern rooms and comfy beds. However, lack of wardrobe space and extremely hard and uncomfortable pillows should be improved. Complimentary apples are a nice touch. $20 garage fee is acceptable comparing to other hotels. Bar is cool too. The tram stop is just across the street and makes commute to the old town a pleasure.

Easy 10 min. tram ride from mid-town, or pleasant lengthy walk. Nice, modern hotel with beautiful bathroom and large room (compared to other hotels we stayed in in Switzerland).

The first impression was good with a nice lobby and professional looking staff. Once inside the room it just seemed cheap and as if it was trying to be something it's not. The location was close enough to walk to the old town area or catch a tram across the street. Overall it was just ok.

The location is not great expecially if traveling by train.

Am Guisanplatz 2 Bern BE

Hotel highlights

  • Walking distance to Bern Expo and Wankdorf Stadium
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Breitenrain-Lorraine, Novotel Bern Expo is within a 5-minute walk of Bern Expo and within 15 minutes of other popular attractions like PostFinance Arena. This 112-room, 4-star hotel has free in-room WiFi along with a gym and a conference center. Centrally located in Bern, the hotel is connected to the convention center and also a short walk from Bern Rose Garden and Paul Klee Museum.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM.


Rooms

Novotel Bern Expo's 112 rooms are soundproofed and provide minibars, coffee makers, and free bottled water. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Safes, phones, and desks are also available.


Property features

Guests of Novotel Bern Expo enjoy a gym, free WiFi in public areas, and a conference center. Self parking is offered for CHF 22 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a business center, a computer station, and express check-out.

Room options

Superior Room, 1 Queen Bed with Sofa bed (Queen)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Executive Room, 1 Queen Bed with Sofa bed, Non Smoking

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Novotel Bern Expo

Everyone (7) Couples (3) Family (1)
4
Everyone

Nice hotel, clean room and hotel staffs were very helpful

By on Nov 17, 2018

5

don't pay for a cab

Everyone

Everything was great, but then I found out that if you book a room you get free public transportation and the light rail goes to the hotel. Save yourself $40...

By , from USA on Sep 3, 2018

4
Everyone

It was clean with nice staff and transportation pass was a huge point.

By on Jan 11, 2018

Review comment responded on Feb 9, 2018

Dear Guest, Thank you for the review of our Hotel. It would be a great pleasure for us to have you back around again soon. Best regards, The Novotel Bern Team

1

horrible!!!! do not go here!

Everyone

Where do I begin? Well, first of all, when we arrived the room was not clean (No towels, toilet was dirty, etc). The 2nd night after touring the city, we came back to find that our room stunk of cigarette smoke. We immediately called down to reception and the receptionist told me that there was nothing he could do, but let the manager know. I asked him how could it smell liike that if we don't smoke. He replies, "Someone else must be smoking in their room and could be coming in from the vents, toilet, etc" This is the most ridiculous explanation I ever heard. He offered to change our room and this room was FILTHY!!! We decided to stay in our room and tough it out. The beds were horrible, breakfast sub-par, the front desk was ignorant, the hallways dirty and stained, and the manager non-existent. The manager never even attempted to contact me. This place should be shut down for multiple health violations, but of course Europe doesn't have health departments regulating these people. That's why they can get away with whatever they want!!!! Bad business!! Had this been the U.S., they would have been shut down!!

By , from Philadelphia, PA, USA on Jan 6, 2018

Review comment responded on Feb 9, 2018

Dear Mario, Thank you very much for your honest feedback about your stay with us. Your feedback caught our attention immediately as cleanliness is one of the highest - if not the top - priority for us. We are very sorry to hear that your recent experience did absolutely not meet your expectations as it certainly does not represent our usual standard. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, The Novotel Bern Expo Team

4

nice hotel, small room

Everyone

Nice hotel, room was pretty small . Good service and breakfast. 5 minutes from the airport. Parking costs 20 Euro per day.

By on Aug 13, 2017

Review comment responded on Aug 29, 2017

Dear Anonymous, Thank you for staying with us and for sharing your concerns. We really appreciate it, as your opinion is very valuable to us. Hopefully you enjoyed your city trip and will visit us again. We are looking forward to it. Kind regards, your Novotel Bern Expo Team

5

great hotel! highly recommend this place!

Everyone

Perfect place to stay! It's walking distance to the tram, if you need to go into town. Definitely stay here again! This a must stay, especially for travels out of the area.

By on Jan 29, 2017

4

nice and clean hotel

Couples

Good hotel, great breakfast, close to the center. The hotel provides free voucher for transportation

By , from New york on Sep 4, 2016

5

nice modern hotel

Everyone

The hotel is located by the Expo about 5 stops on tram from the center / old town. Very good friendly personnel, nice modern rooms and comfy beds. However, lack of wardrobe space and extremely hard and uncomfortable pillows should be improved. Complimentary apples are a nice touch. $20 garage fee is acceptable comparing to other hotels. Bar is cool too. The tram stop is just across the street and makes commute to the old town a pleasure.

By , from new york on Sep 1, 2016

4

nice modern hotel

Couples

Easy 10 min. tram ride from mid-town, or pleasant lengthy walk. Nice, modern hotel with beautiful bathroom and large room (compared to other hotels we stayed in in Switzerland).

By on Sep 20, 2013

3

just a 3 dressed up as a 4

Couples

The first impression was good with a nice lobby and professional looking staff. Once inside the room it just seemed cheap and as if it was trying to be something it's not. The location was close enough to walk to the old town area or catch a tram across the street. Overall it was just ok.

By on Sep 29, 2012

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